Joe S, September 2024
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Charlie was a sweet lad and to be honest he didn't step a foot wrong throughout the sale because nothing comes to mind that I'd change. I'm getting on well with my Fiesta so no complaints.
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Michael @ Essex Car Company from Essex Car Company in response to No complaints
Thank you for your kind words! We're thrilled to hear that Charlie provided you with a seamless experience and that you're enjoying your Fiesta. Your satisfaction means everything to us, and it's great to know that nothing needed changing in the process. If you ever need anything down the road, don't hesitate to reach out. Happy driving!
Emmanuella A, September 2024
"Family recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A family friend told me about Essex Company and it was all good things. I decided to patronise them based on her recommendation, and I must say I had good customer service at Essex Car Company. Charlie attended to me. He was very helpful all through the process and made it a great experience for me.
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Michael @ Essex Car Company from Essex Car Company in response to Family recommended
Thank you for choosing Essex Car Company based on your family friend's recommendation! We're delighted to hear that Charlie provided you with excellent service and made the entire process smooth and enjoyable for you. It’s always a pleasure to know that our customers have had a great experience with us. If you ever need any assistance in the future, feel free to reach out. Enjoy your new car!
Fiona S, September 2024
"First time buyer 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
To be honest I wouldn't change anything about my first time experience at Essex Car Company. Everyone was really friendly, offered a test drive when I was ready and it was a nice relaxing atmosphere. One short test drive later and I was happy to go ahead with it. It's been a great car since.
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Michael @ Essex Car Company from Essex Car Company in response to First time buyer 😊
Thank you for your wonderful feedback! We're so pleased to hear that your first experience with Essex Car Company was a positive one and that you found the atmosphere friendly and relaxing. It's great to know that the test drive helped confirm your decision and that you're enjoying your car. If you ever need anything, we're here to help. Happy driving and thanks again for choosing us!
Olusola A, September 2024
"Very happy with my Nissan"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with my Nissan. There was a couple of points that I wanted to be looked at before taking the car home and these were delt with quickly, all without an issue. Overall the customer service has been very good and I'm happy to give a solid 4 stars.
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Michael @ Essex Car Company from Essex Car Company in response to Very happy with my Nissan
Thank you for your feedback and for giving us a solid 4 stars! We're glad to hear you're very happy with your Nissan and that any concerns you had were addressed quickly and smoothly. We always strive for excellent customer service, and we're pleased we could meet your expectations. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new car!
Martin, September 2024
"Good as gold"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Steve has been as good as gold. He is always in communication and was on the ball to get any issues resolved as soon as possible. Me and the wife have been getting on very well with the Ford Kuga we purchased from Essex Car Company.
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Michael @ Essex Car Company from Essex Car Company in response to Good as gold
Thank you for your kind words! We're delighted to hear that Steve provided excellent communication and was quick to resolve any issues. It's great to know that you and your wife are enjoying your Ford Kuga. If you ever need anything, we're always here to help. Wishing you many happy miles ahead, and thanks again for choosing Essex Car Company!
Joel S, September 2024
"Excellent service👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can't remember the salesman's name with it being a while ago but the service I received was excellent. I knew what I wanted anyway, so there wasn't any pressure from the team, they were just happy for me to look around the car and ask any questions along the way. The BMW has been great since, I did notice that once the roof is down, the window is a bit flimsy but after some research this is a common problem.
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Michael @ Essex Car Company from Essex Car Company in response to Excellent service👍
Thank you for your review! We're glad to hear you had an excellent experience and that our team provided a no-pressure environment, allowing you to explore the car at your own pace. It's great that you're enjoying your BMW, and we appreciate you understanding the common issue with the window when the roof is down. If you ever have any further questions or need assistance, don't hesitate to reach out. Enjoy your drives, and thanks again for choosing Essex Car Company!
Loraine M, September 2024
"I'll happily come back for my next car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When you find a company like Essex Car Company you don't go anywhere else! The service from everyone has been amazing. The young salesman who looked after us was new but did everything you'd want when looking for a new car. All of our questions were answered so we were happy to say yes to the test drive and it was just perfect. We have been out in it a lot more since driving away and it's amazingly economical, which is a lovely surprise because we have always owned cars that have been 40mpg cars. I'll happily come back for my next car.
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Michael @ Essex Car Company from Essex Car Company in response to I'll happily come back for my next car
Thank you for such a glowing review! We're thrilled to hear that you had an amazing experience with our team, especially with our new salesman who made sure all your questions were answered. It's fantastic that your new car has exceeded expectations, especially in terms of fuel efficiency! We're so glad you’re enjoying it and we look forward to welcoming you back for your next car. Thanks again for choosing Essex Car Company!
Connor, August 2024
"Perfect service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect service and very helpful
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Adejoke, August 2024
"Cant fault them "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From the moment I picked up my new Vauxhall Astra from Essex Car Company, it has been nothing short of sensational. The car is incredibly comfortable and super easy to drive; exactly what I was looking for. I want to extend a huge thank you to the team at Essex Car Company for making the entire process so straightforward and hassle-free. Their professionalism and efficiency made the purchase experience smooth and enjoyable. I’m absolutely thrilled with my Vauxhall Astra and couldn’t be happier with the service I received.
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Michael @ Essex Car Company from Essex Car Company in response to Cant fault them
Thank you so much for your amazing feedback! We’re delighted to hear that your Vauxhall Astra has been sensational and exactly what you were looking for. It’s fantastic to know that our team made the entire process smooth, straightforward, and hassle-free for you. Your kind words mean a lot to us, and we’re thrilled that you’re so happy with both your car and the service you received. If you ever need anything, don’t hesitate to reach out. Enjoy every moment with your new Astra!
Leigh, August 2024
"Stress free experience"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My wife and I were on the hunt for a seven-seater car to accommodate our growing family, and we came across a Nissan X-Trail at Essex Car Company. With the dealership being local to us, we decided to pop down and take a look. From the moment we saw the car, we were both really impressed by its excellent condition, and the price made it an absolute no-brainer; it ticked all our boxes! The staff at Essex Car Company were incredibly welcoming and instantly made us feel at ease. They had a relaxed approach, never making us feel pressured, which made the entire buying process truly enjoyable. We couldn’t be happier with our decision and highly recommend Essex Car Company for anyone looking for a great deal
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Michael @ Essex Car Company from Essex Car Company in response to Stress free experience
Thank you for taking the time to share your wonderful experience! We’re so glad that you and your wife found the perfect seven-seater to accommodate your growing family. It’s fantastic to hear that you were impressed with the condition of the Nissan X-Trail and that it met all your needs. We’re also pleased that our team's welcoming and relaxed approach made your buying process enjoyable. Your recommendation means a lot to us, and we’re thrilled to have you as part of the Essex Car Company family. Wishing you many happy journeys in your new car!
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