49% Reviews
replied to
95% Recommend
to friend


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472 reviews from our car dealer reviews community
Leave a review for Essex Car Company
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472 reviews from our car dealer reviews community

Leave a review for Essex Car Company
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"Glad I found them online"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whilst searching online I came across Essex Car Company, the website was very user friendly and easy to navigate, then when I saw the Ford Focus I knew I had to go and see the car. Even tho whilst I was in the dealership it took a little longer than I had expected due to the finance, the salesman kept me up to date constantly and was very friendly. Soon enough I was driving away in my new car. I have had the Focus a couple of months now I am thoroughly enjoying the drive and I would consider them in the future.

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"Long overdue upgrade"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Getting the Vauxhall Mokka has been the best decision I've made in the past 3 months. Previously, I had a Vauxhall Adam which I got in my mid 20's but with all the backroad driving I do, I needed something I felt safer in, and the Mokka is exactly that. On the day of viewing the car it was Al, the salesman and he was a joy to deal with. From start to finish, he had a smile on his face, making both me and my mum laugh at some of the stuff he was coming out with. The whole atmosphere at the dealership was very relaxing and I can't fault his service.

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Michael @ Essex Car Company from Essex Car Company in response to Long overdue upgrade

We're thrilled to hear you're loving your Vauxhall Mokka and felt safe in your new vehicle! Al will be delighted to know you enjoyed working with him and that his friendly approach made your experience enjoyable. Thank you for your kind words! If you have any friends looking for a car, refer them to us and get £100 when they buy. Thanks for choosing Essex Car Company!

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"4 out of 5 "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I think 4 out of 5 is still a great score! I don't really give top marks because I'm a believer that there is always room for improvement. For now though the car has been running well and as it's my daily car, it's been the perfect runner.

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Michael @ Essex Car Company from Essex Car Company in response to 4 out of 5

Thank you for the 4-star review and for sharing your thoughts! We’re glad to hear your car is running well and serving you perfectly. Your feedback is invaluable and helps us strive for continuous improvement. If you know anyone looking for a great car, refer them to Essex Car Company and get £100 when they buy. Thanks again for choosing us!

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"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've not come across any issues yet. 5 stars.

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Michael @ Essex Car Company from Essex Car Company in response to ⭐⭐⭐⭐⭐

Thank you for the 5-star review! We’re delighted to hear everything is going smoothly with your car. If you know anyone in the market for a vehicle, refer them to Essex Car Company and you’ll receive £100 when they buy. Enjoy your ride and thanks for choosing us!

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"Solid communication "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Vauxhall Corsa has been brilliant overall. There was one minor issue with the boot post-purchase because I noticed it didn't come with a spare wheel, but since everything else was mechanically sound, I didn't mention it. On the day I think it was Ali, the staff member who handled my purchase, who was really helpful. He kept me updated and made sure I could pick it up on a Saturday at a convenient time. It was handy to have the one-day insurance to drive it away, although I just missed the eligibility cut off. Luckily, my dad was there to drive it home for me. I'd rate it 4.5 stars if I was being picky.

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Michael @ Essex Car Company from Essex Car Company in response to Solid communication

Thank you for the great feedback and the 4.5-star rating! We’re thrilled to hear that Ali was helpful and that you’re happy with your Vauxhall Corsa overall. We appreciate you bringing up the spare wheel issue; we'll make sure to address this for future customers. If you ever need anything or have any questions, don't hesitate to reach out. Enjoy your Corsa, and we hope to assist you again in the future!

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"Very welcoming team!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've taken my Suzuki Swift on some serious road trips, travelling up and down the country on the motorways. The customer service when I arrived at the dealership was very welcoming I might have been a bit of a tough customer, but I reckon I got a fair deal in the end. Rated it 5 stars because on the day of collection, the car was spotless inside and out. There was a missing part initially, but Essex Car Company covered the cost, and I picked it up recently. Apologies to the salesman—I can't recall his name, all I can remember was he is about 5'10".

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"Great deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Luckily for the team there wasn't one member of staff I spoke to who I thought was pressuring me into buying a car because if they did I would of walked away. To be honest with you it was the opposite because once I was happy to go ahead with it, they managed to get me a good deal on it that we were both happy with. It was a good experience and I can't fault it. We got a lovely car and that's all that matters.

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"5 stars all the way ⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 stars all round for the team and quality of cars that they have! I was recommended to visit here when I was in the market for a new car by a friend of mine because she had such a good experience. After a quick look on the website, I was happy to find that they had a car of interested to me which was the Mercedes GLA. It's a car that I've wanted for a while so I was keen to view it. Long story short, I was happy once I saw the car and I've been just as happy since driving it away.

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"We will be back!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Things are going well with our new car, touch wood. We've racked up about 3000 miles already, and it's not missed a beat. To make things easier on the day we knew exactly what we were after, so the whole process was straight forward after we were happy with the test drive that was offered on the day. Thanks to a great experience, my daughter is looking at there site as she is thinking of downsizing, so we've been scouting out options to see what she likes. Hopefully we get the chance to visit the team again if she decided to go ahead with a car.

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"Perfect experience! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything went exactly how I would have wanted it to go when I was buying my car. So in my eye's it was a 5 star service.

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Dealership Information

Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.


But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
472 reviews4.8 out of 5 stars — Rated Excellent
Excellent
391
Very Good
74
Average
2
Poor
3
Terrible
2

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    Contact Information

    Address

    Essex Car Company
    New Road
    Rainham
    Essex
    RM13 9EB

    Get in touch

    01708 865 578
    http://www.essexcarcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Car Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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