I am so pleased I went to Essex Car Company due to the customer service I received. All the salesman we great, very polite and professional throughout the whole process of buying the car. Honestly I have had some issues with the car but thankfully I took out the warranty which was a massive help with the costs.
Michael @ Essex Car Company in response to Polite and Informative Salesman
Thank you for choosing Essex Car Company and for taking the time to share your feedback! We're thrilled to hear that our team provided you with excellent customer service during your car-buying journey. We understand that issues can arise, but we're glad that our warranty was able to assist you and alleviate some of the costs. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve you in the future!
I was after a little run to get me around town after a detailed search, I came across Essex Car Company and they had a wonderful Ford Fiesta for sale. When I went down to the dealership to see it - I knew it was the car for me! I cant remember the gent I spoke to down there but he was very good, knew lots about the car and advised me well. I wouldn't hesitate to go back there when I am back on the market for another motor.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Great little car
Thank you for sharing your experience with us! We're delighted to hear that you found the perfect Ford Fiesta with us and that our team member provided you with excellent service and guidance. On behalf of the team at Essex Car Company, we sincerely appreciate your kind words and look forward to welcoming you back when you're in the market for another vehicle. Drive safely, and see you next time!
The best service yet even tho it was a long wait it was worth it because he kept us entertained the whole time while we waited and got the car very happy and definitely recommend to anyone purchasing a new car go to Essex Car Company!
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Great service by charlie
Thank you so much for your kind words! Delighted to hear you enjoyed the experience, and we appreciate your recommendation. Safe travels in your new car! 🚗✨ From all the team at Essex Car Company we hope you enjoy your new car.
Essex Car Company as a business have been amazing, all the staff have been amazing before, during and after the same. My inquiry was picked up quickly, I was giving the attention needed while considering the options available and I have had a couple issues after the sale, the issues were dealt with quickly and effectively. I am returning the car as more and more things are cropping up which need addressing however, I will be getting a replacement from Essex Car Company as they have been a pleasure start to finish.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Absolute pleasure to deal with!
Thank you for sharing your experience! We're thrilled to have provided excellent service from inquiry to after-sales support. Apologies for the issues you've faced, and we appreciate your understanding. We look forward to ensuring a seamless experience with your replacement car. Your satisfaction is our priority! 🚗🌟
I really appreciate the way Essex Car Company helped and treated me while on the hunt for my new car. I had a Range Rover Evoque, a 2014 model which was not ULEZ compliant, I loved the car but due to where I lived, I needed something which wasn't going to be running up additional costs for me and I couldn't think of anything better than a new model Evoque. I love the extra techy bits like the touch screen and heated seats, defiantly makes the difference in this weather! I love the car and the service was second to none, everyone was very friendly, welcoming, I didn't feel pressured just well informed on the options and I can't find a single fault with Essex Car Company. They are highly recommendable company and I would 100% deal with them again.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Incredibly happy! 🙂
Thank you for your heartfelt feedback! We're delighted to have assisted you in finding the perfect car to suit your needs. The Range Rover Evoque is a fantastic choice, and we're thrilled you're enjoying the upgraded features. Your recommendation means a lot, and we'd be honored to welcome you back anytime. Happy driving in your new Evoque! 🚗🌟
Things are going very well, the car is very nice and a great set of lads down at the dealership. I had a Corsa before which was my first car and I much prefer this car, the modern technology is quite nice, it's significantly more fuel efficient and it's a nicer size too. The service has been fantastic.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Fantastic!
Fantastic to hear things are going well! We're thrilled you're enjoying the upgraded features and improved fuel efficiency of your new car. It's great to know our team provided excellent service. If you ever need anything else, feel free to reach out. Happy driving in your upgraded ride! 🚗🌟
Everything has been great, had the car a little while now and it is really standing the test of time. Not a single issues or cause for concern, I was a new driver when I bought the Qashqai and it did take me a little getting used to, however, I love it!
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Beautiful!
That's wonderful to hear! We're delighted your Qashqai is standing the test of time, and it's fantastic that you've adapted to it so well, especially as a new driver. If there's ever anything you need or any questions that arise, feel free to reach out. Happy driving, and thank you for choosing us! 🚗🌟
The experience with Essex Car Company has been overwhelmingly positive, the customer service buying the car was to a really high standard, very informative and the gentlemen I dealt with very knowledgeable. I love the car, I had a Mini cooper and a Fiesta in the past, both 06 plates and earlier, so a Mercedes C Class has been a massive upgrade in quality for me. The car appealed for it's power, the size and strength of the build in terms of the safety aspects, I was looking for quite a specific trim, I wanted the soft top, premium pack, heated seats and key less entry, all the model features which you would expect from a premium motor. There were a couple bits which lost a mark for me, I spent quite alot of money on the car and it was less than 2 weeks before I needed the service, granted, the salesmen advised it wasn't serviced and could be due anytime but I didn't expect it so soon. On the day of collection, the young man who did the handover didn't seem to have much knowledge on which car I was buying and didn't have the paperwork ready, it was very close to the end of the day however, I can only presume the salesmen had left and someone had been looking after everything. I would certainly consider Essex Car Company for my next car, everything was handled with professionalism and I was able to negotiate a price we were all happy with.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to All good, no complaints,
Thank you for sharing your detailed feedback! We appreciate your positive comments on our customer service and the overall car-buying experience. We're thrilled you love the upgrade to the Mercedes C Class and that it meets your specific preferences. Apologies for the timing of the service and any inconvenience during the handover. We'll certainly take note of your feedback to improve our processes. We look forward to the possibility of assisting you with your next car purchase. Safe travels in your Mercedes C Class! 🚗🌟
I am really happy with Essex Car Company as a business, I think I am going to have to come back to them sooner than I hoped as I have had my Audi Q7 has unfortunately been stolen. I will happily trust Essex Car Company with my business once more as the car was excellent and the service was exceptional as well. I was promised a couple bits after sales, they promised to refurbish my wheels and fully service the car, they kept their word but would have been full marks if they had been able to facilitate this a little quicker. I think it took nearly 2 weeks to get these done. Credit where credit is due, this was done to a really high standard.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Happy to trust with my business.
We're truly sorry to hear about your Audi Q7 being stolen, and we appreciate your understanding during this challenging time. We're grateful for your trust in us, and we're glad to hear that you found the car and service exceptional. Apologies for the slight delay in the promised post-sales services, but we're pleased that the refurbishment and full servicing were done to a high standard. If you decide to return, we'll be here to assist you promptly. Thank you for your positive feedback and understanding. 🚗🌟
I don't do a massive amount of miles but over the last 6 months I have been really enjoying using the Hyundai Tucson I purchased from Essex Car Company, it's a great motor, lots of space, runs very well, looks really nice and ticks all the boxes for what I need. The customer service has been flawless and the whole team have been very friendly and welcoming. I have already suggested to my cousins they should come to Essex Car Company for their cars and will be keeping ,y eye out for an automatic in the new year if they have something simular.
Reviewer has confirmed their email address
Michael @ Essex Car Company from Essex Car Company in response to Absolutely perfect!
We're thrilled to hear you've been enjoying your Hyundai Tucson and that it has met all your needs. Thank you for your kind words about our flawless customer service and friendly team. Your recommendations mean a lot to us! We'll keep an eye out for that automatic option in the new year, and we'd be more than happy to assist your cousins as well. Wishing you continued joy with your Tucson! 🚗🌟
Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.
But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 435 | |
Very Good | 87 | |
Average | 2 | |
Poor | 3 | |
Terrible | 2 |
Essex Car Company
New Road
Rainham
Essex
RM13 9EB
Mon | 09.00 - 18.00 |
Tue | 09.00 - 18.00 |
Wed | 09.00 - 18.00 |
Thu | 09.00 - 18.00 |
Fri | 09.00 - 18.00 |
Sat | 09.00 - 18.00 |
Sun | 10.00 - 16.00 |
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