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Professional and attentive service throughout.
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Aftersales from Essex Prestige in response to Attentive
Thank you for your review! We’re so glad to hear that you had a professional and attentive experience with us. We truly appreciate your feedback and are always here if you need anything in the future. Wishing you all the best with your car!
We are chuffed to bits with our new Audi A3 and so far its going well. Really chuffed with the customer service we received, all of the paperwork was clearly explained on the day and I've recently had the log book through so now there isn't anything outstanding.
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Aftersales from Essex Prestige in response to Chuffed to bits
Hello Tim, Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re "chuffed to bits" with your new Audi A3 and that everything is going well. It’s great to know that the customer service and paperwork process was clear and easy for you. We truly appreciate your kind words and are happy to have been able to assist you. If you ever need anything else, don’t hesitate to reach out. Enjoy your new car and many happy drives ahead!
I've had my Ford Ranger for about a month now and so far it's been a good bit of kit. I don't tend to do any long trips but it's getting used daily with no issues, so I can't complain. Great service from the team, I would have loved a cup of coffee but I won't knock the rating down because the guys did a good job.
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Aftersales from Essex Prestige in response to Good bit of kit
Hi Thorpe, Thank you for your great review! We’re so happy to hear that your Ford Ranger is doing well and serving you perfectly for your daily needs. We truly appreciate your positive feedback about the service you received – and we’ll definitely take your coffee suggestion on board for next time! 😊 If you ever need anything or have any questions in the future, don’t hesitate to reach out. Enjoy many more smooth drives in your Ranger!
This was my first time buying a car from Essex Prestige and I thought it was brilliant. Some of the cars they have in stock are very impressive. I went for the Mercedes E-Class and with it also being my first time owning a Mercedes, I was grateful for the teams knowledge, professionalism, and transparency when answering my questions. All the way through the sale the communication was great and I felt well informed.
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Aftersales from Essex Prestige in response to Transparent team
Thank you so much for your fantastic review! We’re thrilled to hear that your first experience with Essex Prestige was so positive and that you’re enjoying your Mercedes E-Class. It’s wonderful to know that our team’s knowledge, professionalism, and communication made the process smooth and informative for you. We truly appreciate your kind words, and we’re here if you need anything in the future. Enjoy your new car, and thanks again for choosing us!
Absolutely delighted with the service I received from Dylan and the team at Essex Prestige. I've just noticed that my heated window screen isn't working properly since the weather is getting colder and the release button for the rear glass on the canopy isn't working, but I've contacted Dylan regarding these. Definitely 5 stars though!
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Aftersales from Essex Prestige in response to Delighted
Warren, Thank you so much for your fantastic 5-star review! We’re so glad to hear that you’re delighted with the service you received from Dylan and the team. We appreciate you bringing the issues with the heated window screen and rear glass release to our attention, and Dylan will be more than happy to assist in getting everything sorted for you. If you need anything else in the meantime, don’t hesitate to reach out. Thanks again for your kind words, and we look forward to making sure everything is perfect for you!
Everything has been perfect at Essex Prestige. I need to pop back in at some point to get a bit of trim pushed back into place (which was agreed at the point of sale), I live in London so it's just about finding the right time to do it.
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Aftersales from Essex Prestige in response to Perfect
Hi Hayk, Thank you so much for your wonderful review! We’re thrilled to hear that everything has been perfect for you at Essex Prestige. We completely understand that it can be tricky to find the right time to pop back in, but we’re here whenever it’s convenient for you to sort the trim. Just let us know, and we’ll make sure everything is taken care of. If you need anything else in the meantime, don’t hesitate to reach out. Thanks again for your feedback, and we look forward to seeing you soon!
This dealership sold us a car with worn-out brake discs along with a faulty heated seat and other electrical issues, then withheld money, even after all the necessary paperwork was provided. When we encountered these issues with the vehicle, we reached out to Autoprotect (Warranty provider), only to be informed via email that the car had been returned to the dealership. This was completely untrue as the vehicle was still in our possession at the time. This leads me to believe Essex Prestige cancelled our three-month warranty, contacting the warranty company to falsely claim the car had been returned in order to recover the warranty payment. Despite having all the paperwork including the last service records, they also alleged an issue with our part exchange (PX). Within two weeks, they sold our PX vehicle, with full-service history, at full retail price. My communication with the MD has been challenging throughout and I am currently commencing legal proceedings.
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Overall my RR Sport hasn't been to bad at all. I noticed a slight knock on the front end, possibly the suspension, on my way back from France, so I’ll need to pop in and see the team to get it checked. Other than that, it’s been sweet as a nut! They were great when I traded in my old car, and I’m happy with the experience so far.
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Aftersales from Essex Prestige in response to Sweet as a nut 👌
Hi Paul, Thank you for your great review! We’re glad to hear that your Range Rover Sport has been running well overall. We understand that the slight knock on the front end might be concerning, but don’t worry—our team will be happy to check it out for you and get everything sorted. It’s great to know you had a positive experience when trading in your old car, and we really appreciate your feedback. If you need anything or have any questions, don’t hesitate to reach out. Looking forward to seeing you soon to get that issue resolved!
After being in the market for a new business car, I found myself at Essex Prestige looking at their Smart FordTwo. The guys were spot on while I was at the dealership because there was no push back on any of my questions, just polite and professional answers. I can't fault them.
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Aftersales from Essex Prestige in response to Can't fault them
Hi Peter, Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience at Essex Prestige and that our team was able to provide you with polite, professional answers to all your questions. We always strive to make the car-buying process as smooth and stress-free as possible, so it’s wonderful to know you felt well taken care of. If you need anything else in the future, don’t hesitate to get in touch. Enjoy your Smart FordTwo, and thanks again for choosing us!
From start to finish everything was made really smooth while I was buying my BMW 3 Series and I've got no complaints. I've just got a spare key sorted out, so everything is sorted and I'm enjoying the car.
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Aftersales from Essex Prestige in response to Smooth
Hi Anisul, Thank you so much for your great review! We're so glad to hear that your experience buying your BMW 3 Series was smooth and hassle-free with us here at Essex Prestige. It's also wonderful to know that everything is now sorted, including the spare key! We hope you're enjoying every drive, and if you ever need anything else in the future, don't hesitate to reach out. Thanks again for choosing us, and we wish you many happy miles in your new car!
PRESTIGE CAR DEALER BASED IN ESSEX
If you are looking for quality used cars in the Essex, Herfordshire and London area then you have reached the right place. Essex Prestige Autos are a specialist used car dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Essex Prestige Autos we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
If you are looking for a second hand car, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Harlow area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Essex Prestige Autos we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Harlow? We look forward to meeting you!
Manufacturers: Sells a variety of makes and models
Independent Dealership
Essex Prestige
Unit 13 West Point Business Park
West Road
Harlow
Essex
CM20 2BU
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