Willim B, January 2025
"Good experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The experience was good and the car performing well.
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Aftersales from Essex Prestige in response to Good experience
Hello William, Thanks for the wonderful review. We are pleased that your experience with us here at Essex Prestige was a good one and that the car is running well for you. If you need anything, don't hesitate to reach out!
Yvonne N, January 2025
"So far so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good with my Audi Q7. I did have to bring the car back shortly after purchasing it to get something checked out but the car has been fine since.
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Aftersales from Essex Prestige in response to So far so good
Hello Yvonne, Thanks for taking the time to leave us this review. We are so pleased to hear all is good with the Audi Q7. We do hope we'll be able to serve you again in the future.
Ashley D, January 2025
"Nick was fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A month on, and everything is going really well. The car is great and I've no complaints at all. Even though it was the last working day before Christmas when I visited Essex Prestige, I thought it was all handled well. I was offered a test drive but didn’t end up taking one as I was choosing between two options. I was passed the keys to both and started them both up which was enough for me. Nick was fantastic, he knew exactly what he was doing and answered all my questions. It can be stressful buying a car, but this was a really good experience. No reason not to give 5 stars.
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Aftersales from Essex Prestige in response to Nick was fantastic
Hi Ashley, Thanks for the detailed and wonderful review. We are pleased to hear that Nick was fantastic with you and was able to answer all your questions. Buying a car can be very stressful, and we're so glad we could make it less stressful for you. Thanks for the 5 stars! We look forward to serving you again in the future.
Shaun S, January 2025
"Spot on "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Mercedes has been spot on. There were a couple of small issues, like the missing locking wheel nut and the memory card without the sat nav, but otherwise, it’s been fantastic. The car is stunning, and I’ve been getting loads of compliments on it. The customer service from Nick was amazing, he was dead helpful and absolutely class with excellent communication throughout the process.
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Aftersales from Essex Prestige in response to Spot on
Hi Shaun, We are pleased that the Mercedes has been spot on for you. Sorry there have been a couple of small issues. Please reach out to us, and we'll see if we can assist with these. Nick will be so pleased to hear your kind words, and we'll make sure they are passed along to him. Thanks for the amazing review, and we hope to see you again in the future.
Silvio M, January 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Owning a Tesla Model Y is very new to me, as I've never had an electric car but so far it's been perfect. The team was really helpful, I felt everything was clearly explained, and they even helped to sort out the Tesla warranty and got 2 tyres replaced for me. I've got no complaints.
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Aftersales from Essex Prestige in response to Perfect
Hi Silvo, Thanks for sharing your experience. We are pleased you're enjoying your first electric car and that it's been running perfectly for you. The team will be so pleased to hear they provided you with good service and were able to answer all your questions. Thanks for choosing and trusting us here at Essex Prestige; it truly means the world.
Business, January 2025
"Sound lads"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The lads at the dealership were brilliant. They were sound, gave me all the information I needed, and I honestly can't fault it. The Ford Ranger has been sound. I use it every day for work, and it’s bang on for what I need. 100% a 5-star experience.
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Aftersales from Essex Prestige in response to Sound lads
WOW, thanks so much for the 5 star review and the kind words. We are pleased to hear the Ford Ranger is running well and that our team here at Essex Prestige was brilliant to deal with. Hope we can help you again in the future.
Ali K, January 2025
"A5 service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A5 service while I was purchasing my Audi A5. I'm getting on very well with the car since having it and I'm enjoying it. Dylan was great, I felt he kept me well informed about the progress of the car before going ahead with it and it was a really simple process in the end.
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Aftersales from Essex Prestige in response to A5 service
Hi Ali, Thanks so much for the kind words! We're thrilled to hear you're loving your Audi A5 and that Dylan was able to make the process smooth for you. If you ever need anything or have any questions about the Audi, don’t hesitate to reach out.
Errol M, January 2025
"Extremely easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I will give a 5 rating because from choosing the vehicle online to the vehicle being delivered to my home it was extremely easy to choose, arrange the payment and delivery.
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Aftersales from Essex Prestige in response to Extremely easy
Hi Errol, Thanks so much for the 5-star review! We’re thrilled to hear the whole process was smooth and easy for you, from choosing the vehicle to delivery. If you need anything else, feel free to reach out. Enjoy your new car!
Jekaterina O, January 2025
"Would recommend to friends and family"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would rate an experience at 4, due to a bit delayed delivery, which I understand as it's done through an external company, but communication about it could've been more clear. Also, there were some visual defects in the car that have not been mentioned anywhere or shown, which is a bit disappointing due to the fact that it's a pretty expensive car, but I am not that much worried about it as it's only visual defects. Overall good experience and would recommend to friends and family.
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Aftersales from Essex Prestige in response to Would recommend to friends and family
Hello Jekaterina, Thanks for sharing your feedback! We really appreciate your understanding about the delivery, and we’ll definitely work on improving communication around that. We’re also sorry to hear about the visual defects and will take your comments on board to make sure everything is as it should be in the future. We're glad to hear you still had an overall positive experience, and we’d love to help you again in the future!
Stephen W, January 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect, I can't fault the service we received. Very pleased with the car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Perfect
Hi Stephen, Thanks for the fantastic feedback! We’re so happy to hear you’re pleased with both the car and the service. If you ever need anything else, just let us know. Enjoy your new ride!
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