About two weeks ago i visited Evens Halshaw at Altrincham with my partners elderly father to look at a suitable small car that was available for sale, the car was an 57 plate Ford Fiesta and was ideal for the requirements of my parners father , i was requested to accompany him knowing i was a mechanic to cast an eye over it and test drive the car, which i did and a newly appointed member of there staff came with us for the test drive, this member of there staff had only been with this branch for two weeks he said and he was great and very helpful, i drove the car and it was faultless with no issues, we decided to buy the car and went back to a salesman by the name of who did all the paperwork and a £200 cash deposit was taken and signed in an envelope by the salesman and one other member of staff, we were told that the car would be inspected and cleaned and that the missing radio code would be sorted out befor collection the following week, On return the following week to collect the car we were told by salesman that there was a problem with the car as on being on diagnostics to put radio code in to radio, it was showing a fault with the ABS unit and that the car could not be released at that time, and that the ABS unit would be replaced at their expence and thatas compensation for the delay they would fit the vehicle with new mats and a full tank of fuel, ( not that in my experience does a vehicle have to be plugged into diagnostics to enter a radio code!?), the balance of the outstanding amount was paid in full together with the garage arrangment fee and road fund tax paid and also the insurance had already been changed over to the new car, we were told that the car could be collected the following week, on return and without any phone call from the garage we were told on arriving to collect car that there was more wrong with the car and that it was not only the ABS unit but the control unit?? and the servo were all at fault and that the car was no longer for sale as it was a write off!!? because of the expense to repair the braking system out weighed the cost of the car, now i know from experience that the salesman was lieing to me as all of those faults were not present when i drove the car as they certainly would not all beat fault at the same time and i would have known straight away if the servo was faulty which itwas not? I then found out that the manager of this garage had not authorised the replacement cost of the ABS unit alone! there were no other issues with the car as the sales person had implied, I did not let on until i was making a complaint to the Manager that i was a mechanic and it was clear that i was being fobbed off by these staff as they were contradicting each other, the transaction had to be reversed and all monies refunded for car and fees and car tax and the deposit which then became a mission to get back as they were desputing the fact that a cash deposit was taken and as to whether or not the car tax would have to be reclaimed by ourselves!! when they taxed it!! I would advise anybody not to have any dealings with these lot dishonest and buy elsewhere.

I wouldnt waste your time coming here, tried buying a second hand car here, the car wasnt clean inside or out, needed cosmetic work but was sat on the forecourt, broken headlamp, mildew on rubber parts, £12k car, pcp quote £300 a month for 48months, £1000 deposit, £3500, final payment, so £19k for a car with a sticker price of under £12k... Buy elsewhere, dont let the salesmen fast talk you.

The new car sales manager at Evans Halshaw Ford in Altrincham is really argumentative with a bad attitude really bad customer service and disrespectful to women telling you one thing on the phone to get you there then changing it all when you get there.

Agreed to buy a used car from this branch of Evans Halshaw in Altrincham and 3 weeks in they still can't show the damage on the vehicle or discuss it any further, all we know is we put a deposit on a evans halshaw car and after that they decided it was going to be a runabout. If the trade in car arrived damaged now they would not say it happens, they would review the trade In value. Waste of time run by poor leadership and the worst customer service I have ever experienced.

They will offer you a pittance for your part ex. Don't bother! Offered me near enough a grand less than other garages