My overall experience was very poor. I visited the Beford dealership. On my arrival I was very clear that I like the car and my intention is to make the purchase. The car was presented dirty, mud on seats and other parts of the car interior trim, I was happy to overlook this. The sales person was very inexperienced and his managers mannerism was appalling. I was close to walking out even though I liked the car. The sale was agreed on the condition that the car was cleaned, scratches on the bonnet buffed out and the squeaky clutch resolved. I completed the purchase and on my drive home I noticed the squeaky clutch issue again. I emailed the sales assistant on the same day, he was happy for me to pop in so the onsite garage can have a look. The clutch pedal was sprayed with WD40 and it was concluded by the garage that the squeak cannot be resolved. I raised the fact that the sale was agreed on the condition that this issue is/was resolved, no real response from the sale assistant. I raised that I have 3 months warranty so a further investigation should be done and covered by the dealership and again the sales assistant had nothing to say. I ask for a manager, the sales assistant says the managers are on lunch. There has been no further followup from the sales assistant or dealership manager.

Was greeted by George K who was amazing from start to finish. Explained everything in detail and sorted out a great deal. Picked my car up today and am over the moon

Really good service! Wasik helped me with anything I needed. Transaction was smooth and has been helpful in any queries and issues I’ve had since

Great and quick service always willing to help with any issues always recommend to others

Thank You Wasik! Smooth service and transaction. Responded to my queries. Unable to negotiate the prices. Never mind! Thanks again. R

My partner and myself have exchanged our vehicles, Paul was very friendly and helpful, explaining everything that needed to be done. Very helpful whenever we phoned to ask different questions.

If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy you a vehicle elsewhere! For a main Vauxhall dealership it’s appalling.

My Vauxhall car of 14 years finally died during this extreme weather! One call to George at Vauxhall Bedford started the process of finding me a new car. Within 2 hours I had finance sorted and drove out of the dealership with a great car. Thank you George for looking after us and for the endless cups of coffee ☕️ on a very cold afternoon.

The service we received was Exellent!Juraj made us feel relaxed and very confident he explained everything in great detail.We Will Definately be using that company again.