So, bought a Ford Focus reg 2016 a year ago from Evans Halshaw Ford Burnley. The salesman Paul Walker was ok but turned out to be a ghost after I bought the car. After buying the car I realised that the parcel shelf is missing so contact Paul and he said that he will need to order the part. I chased every week but he said that it was still on order. Finally he said that it has arrived and when I went to get my car fixed because there was a dent on the back, he said that it was used by someone and will need to order again. He didn't really care, typical car salesman. Never got the bloody parcel shelf. After a year I realised that I have not received my V5 doc as I was planning to part exchange it (not with Evans Halshaw). Rang them early morning and Tom answered the phone. He said that he will need to contact their admin to sort it out and he will give me a call after an hour. Never did, so I called DVLA and sorted it out myself. Rubbish car dealer, I will never go back to this place ever again.

I have been agonising about changing my car for some months now. Cars I located were usually too far away from home. My husband eventually took me to Evans Halshaw Ford in Burnley. I explained they type of car I was after. The salesman who helped us, a Mr K. O'Rourke, patiently showed me a range of cars on display that were suitable. He also showed me full details of similar cars available from other Ford garages across the Northwest. I chose a car from West Yorkshire; its full specifications were explained to me and I agreed to buy. Full details of the purchase procedure were carefully explained to me; the car was brought to Burnley; it was thoroughly checked and valeted, and the paper work was finalised by the sales team. Within a few days of that first visit, I was able to drive away in my new car. Definitely a painless experience, one I will certainly recommend to friends. Well done EH. Marion C.