I bought an approved Citroen Used C1 car through Evans Halshaw Citroen in Darlington on the 10. 09.23. On Saturday 20th April 2024 I unfortunately had a flat tyre. I went to change the tyre and discovered there was no Locking nut key anywhere in the car. I was not handed one in receipt of the car on purchase as witnessed by my wife. I did not sign any paperwork to say it was received. I contacted the dealership following advice after phoning around several garages and from my Emergency breakdown who could not help. I was put through to the original salesperson Ali Farooq. His response was ’We would have given it to you when you bought the car’. When it was explained this did not happen he replied ‘It would have been in the car, have you checked?’ - and ‘that you bought the car over a year ago and there is nothing we can do’. I corrected him with the date. I asked ‘is that your final word on the matter’ and questioned after sales care. I was put on hold to a Sales Manager who put me on hold twice and then cut me off. I rang back and asked to be put through to Mr Farooq who did not answer his phone. I rang back to the Sales Manager who informed me that Ali had gone home and would ring me back tomorrow. On answering the phone I heard a member of staff in the background saying ‘He’s a f*****g nightmare’. Of course I did not receive any phone call back. I am appalled at the level of customer service that I have received. I am shocked about the verbal abuse that was made about me when I was polite and courteous. I have since been able to find a local garage which has removed the locking wheel nuts and replaced the two front tyres on Monday 29th April. This was at a cost to myself of £204, I had been without the use of my car for a period of 10 days which is my only means of transport to my employment, and therefore have had to take holiday entitlement to cover my absence. I have in this whole period received no service, support, care, help or even an acknowledgement of my original complaint with repeated messages and requests for help to the Pendragon Management Services, who are Evan Halshaw customers services.

Dealt with Joanne hope and a true pleasure to deal with from start to finish . From the start of the initial contact to end she communicated with me to my questions/emails as was travelling 200 miles away needed to be sure on the purchase..Even pick up from the train station.whilst not keen on sales advisors Joanne was brilliant and a true credit to her employer.

Bought a second hand ford transit, nothing but issues with the van since purchase, been back in multiple times to be seen but never sorted the issues, last time it went in they broke the bracket on a headlight and now refuse to get back to us regarding any of the issues. No one returns a phone call, or does what they say they are going to do. Have even gone to the dealership and waited to speak to someone, and they still fob you off. will be reporting to the ombudsman if this continues

Graeme took time to explain everything about my new car one happy customer

Contacted them twice by email regarding a car I was interested in but no response can’t want to sell their cars, very poor,

Just had car services, excellent service, Sarah Jayne on the desk really knew her job, very informative and very helpful and friendly. I asked for service package quotes and she had them all ready when we picked the car up. We also asked other info which she supplied.

My son purchased a 66 plate vehicle from them at the end of January 2020, once he signed on the dotted line it went downhill from there, couldn’t decide when the car was going to be ready etc and then when he finally received the car, within 6 weeks, the gear box and clutch failed. They claimed it was not their problem but after pushing (surely cars are serviced prior to collection?) the agreed they would fix it, so the car went off to show perch as they are a Hyundai dealership to be fixed. He was given a courtesy car and then lockdown happened (I know they can’t be held accountable for this!) so for 3 months his car was stuck in a garage. Once everything was up and running and his car was fixed evans halshaw gave my son a free service by way of an apology and admitted that the young man who sold him the car hadn’t done well in the selling (maybe some of the more mature and established salesmen should’ve stepped in when it became clear this young man didn’t really know what he was doing instead of sitting in huddles drinking coffee and chatting!) my son purchased a service plan also that would cover mot and service costs for 2 years. He had rang to book his mot and is now being told that there is no record of this in his file. We have the documentation to prove this, but the hassle and stress this car is creating from poor sales and aftercare is shocking. It’s been a shambles from start to finish and I certainly would not recommend this showroom to anyone

just now I would give no stars if I could. Not trustworthy at all. Be aware! My daughter brought her car in for diagnostics as the reversing sensors kept on beeping. We came to pick up the car for her and were presented with a list of nearly £2700 worth of apparently urgent repairs. We went straight to another garage to get a second opion and exactly what we thought, most of the urgent repairs were a lie! Apparently all 4 suspensions were broken at the same time. The car had service and MOT end of July. The second garage put the car up the ramp and showed us that nothing was wrong. In the end 3 things of the long list are needing to be fixed which 2 are tyres with a puncture and one is a water leak. Less than £400 now. We paid £89 for their fauls diagnostic. Absolutely disgusted with Evan's Halshaw and will take this further with all the evidence. Avoid at all cost!