My partner and I went in today for me to buy a Aircross C3 Flair. We went in put on our masks, sanitised our hands and stood where it said we had to wait. Well we stood and stood with the chap nearest the door sat at a desk just ignoring us, the chap on the next desk up never lifted his head, then a chap came from the service desk area and tried so hard not to look at us followed by a woman again averting her eyes from us. All four then stood chatting to each other around the first guys desk. I loudly said if no one wants to sell me a car I will go elsewhere, which we did, The last car I bought was a Citroen but again the customer service was so bad that I didn't buy it from here. I should have learned my lesson the first time. I will never go back.

Ritchie and Dave at Evans Halshaw Ford in Darlington were incredibly personable when I contacted them to have a bumper fixed. It was the complete opposite of dealing with aggressive salesmen elsewhere. The final job was excellent

I had to ring Evans halshaw customer service head office who were absolutely disgusted at the way we were treated and told lies to they sorted it within a matter of hours however when we took the car back for a the service we were assured had been done we were treat like piria 's would not set foot in the place again and will not return for servicing after all when you spend over 19000 pounds you expect a better service !!!!! surely or is that asking to much a simple apology would do.

After buying the focus realising the recall had not been done I tried to book the car into Evans Halshaw Ford Darlington but only to be told it could,not be on a weekend and as we work away we were told it was tough luck the sales staff ( Jake) are great but service staff need a good shake up needless to say Jennings Ford will be getting all of our service business for our cars come on halshaw do something pls.