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15 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Renault Dacia Edinburgh
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15 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Renault Dacia Edinburgh
Leave a review
"Disgraceful service"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vehicle from here but as soon as I drove away from the garage, there was a problem with one of the warning lights. I e-mailed the salesperson who dealt with me the following day (at the beginning of May).I received no response. in the four weeks since my purchase I have sent further e-mails, completed on -line forms where the generic response tells me someone will be in touch within 24 hrs. etc To-date my requests have been completely ignored.

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"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have recently bought a car from this garage and the experience was very good, I was initially attended to by a salesperson named Mo who was very nice but unfortunately had to take time off due to family matters, we were then introduced to another salesperson named Frank Selbie who took over from Mo and he was a very pleasant person. Frank and his Colleague Ewan arranged all aspects of the car sale for us they were very efficient and soon had us on the road in our new car.

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"Slow to Pay up"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold my car to them Nov 30th, car and paperwork hander over deal done, be paid within 2-3 days, lots of tooing and froing, eventually got paid evening of Dec 18th, the have a very you problem not me problem culture

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"AWESOME CUSTOMER FOCUSED "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly and customer focused staff. Help with your selection of products, to suit your requirements. A pleasant experience

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"Ggreat deal with excellent serivce."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a fabulous car. A great deal and the customer service was outstanding. Brian, our salesman went the extra mile for us. Great car, great service. Can't rate it highly enough.

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"Avoid like the plague "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my car on Sunday the 6th, Asked if the car would be ready for collection on the 11th, Phoned twice during the week to ensure the car would be ready and i was told that it would be. Go through to the garage on the 11th, signed all paperwork to then be told the car hasn’t been MOTd and it wouldn’t be ready until monday. On monday i was waiting for the car to be delivered, Received a phone call from the garage to say the MOT hadn’t been completed as there was a light on the dashboard and the car wouldn’t be ready until Wednesday. Ended up cancelling the sale due to the amount of hassle i had been through, James the sales manager has been extremely rude avoiding our phone calls and the other day i received the V5 for the car even though i don’t have the car! Completely unprofessional customer service and sales! Take your money elsewhere

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"Misleading - up-sale of services"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware. When you have your car on MOT check, they will try to up-sell you unrelated premium services. They mark them as 'red alert' to make it look important even though it's not. Unfortunately I fell for it and bought some nonsense air con cleaning service. It costs £70 and my car stank so bad I got nauseous while driving. It's been a week and my car still smells of disgusting chemical odour. Won't be returning there for MOT checks anytime soon.

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"Worst company to buy or sell a car from!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought and part exchanged our car. The person picked up our old car and dropped off the new one as we were in lockdown and lived nowhere near Scotland. Documents were’t completed properly, so we are getting fines one after the other!! We had to contact the police about this and reported it! Also, took out mechanical & breakdown guarantee, the car broke down and the so called guarantee we took out didn’t cover anything!!! Waste of money! I would put minus star on this company if I could. Avoid this company!!!

"Avoid "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car and after 3 months discovered major issues. The garage offered no help . Wouldn’t look at the car . NO customer service at all. The finance company in the end stepped in and we’re a great help. Very poor service and certainly would not recommend them.

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"Jamie Roberston Sales rep"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased our 5th car Jamie, he has always been very friendly and extremely helpful. Jamie has ensured we have all he cover for the car we have just purchased (Tyre and Hub caps & service plan) which we did not know was an option and are really happy with this great customer services.

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Dealership Information

Evans Halshaw Renault Dacia Edinburgh is an Franchise dealership that is based in Edinburgh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews2.5 out of 5 stars — Rated Poor
Excellent
4
Very Good
0
Average
2
Poor
5
Terrible
4

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  • Contact Information

    Address

    Evans Halshaw Renault Dacia Edinburgh
    1 Bankhead Avenue
    Edinburgh
    Edinburgh
    EH11 4AA

    Get in touch

    0131 450 5300
    https://www.evanshalshaw.com/dealers/renault-edinburgh-west/

    Opening times

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    Dealership Statistics

    26%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Evans Halshaw Renault Dacia Edinburgh

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