Rude, pushy and dishonest. First sales representative I dealt with was great, would've bought the car if I'd continued dealing with him exclusively. Car was in a bit of a state but we were guaranteed that any issues we could see would be resolved which we were more than happy with. He said was going to hold the car for us and try to push it through the workshop that week so we could come back and take another look. Which is exactly what we wanted. Went above and beyond for us. Unfortunately Korneliusz (Business Manager) had an issue with this and told us there was no way to extend reservations because this would be bad for business if I decided to cancel my reservation after extending it for a week. However, he said I could order the car now and then if I didn't like it when I came back to see it, I could cancel the order and get my money back. I asked him how this was any different from extending my reservation as I could cancel it either way and get my money back? He stumbled his words and said "you've got a good point". Magically - after that conversation he informed us we could extend reservations by putting down more money and that's how it works on the website (which I wasn't aware of). But insisted and pushed that I give him money there and then instead of extending it via the website. Didn't trust him so I said I would extend it on the website to which he said "Fine" and stormed inside without another word. I then get an e-mail through 15 minutes later telling me he's refunded my reservation (even though I still had the reservation for another 8 hours and hadn't asked him to). He essentially just sabotaged a sale because there's no chance I'd ever buy that car or any car from their branch now or in the future. Without a doubt he was the main factor in this one star review, but overall the branch is pretty disorganised in general. They couldn't find the test drive plates and then when they sent me out on a test drive, the car had no petrol. So I had to turn back and follow one of the staff members to the petrol station to fill up the car before I could test drive it.

I bought a car LJ15 WSU from Evans Halshaw Vauxhall Edinburgh & what a nightmare. I had it home delivered as it was a distance online purchase on the strength of pictures & video & it was sent back the same day as front seats were stained, bodywork dirty due to being driven 200 miles as driver collected car from dealer in Edinburgh & took it home to Glasgow then drove from his home the next to my home arriving at 7.45am & it is only 100 miles from dealership & paintwork that was supposed to be touched up as per video wasn't. Got car back a week later & drove it for 1st time & found not all paintwork had been done, found the car tracking not done, coolant leak, under tray loose, noise from steering, noise from gearbox possibly dmf, bodyshop dust on door checks, rear wind deflectors fall out when window put down, car was supposed have been through workshop with full inspection, car had a total of 300 miles added from when it was purchased due to car being delivered & collected by a driver not a truck, sent car back under distance selling regulations & they put it back up for sale one day later & still waiting for refund. Salesperson not replying to email & when telephone messages are left they are not returned. It took a week to get money back after issuing legal proceedings.

I dealt with John Lennon in buying my new part and part exchanging my old car, smoothest and quickest turnaround, couldn’t recommend John enough! So happy with my new car😁 Thanks again John, very happy customer!

This dealer was one of a few which had a nearly new Grandland car with the spec I wanted. John Lennon was my contact there and dealt very professionally with me concerning my part exchange and the potential purchase. Nothing was too much trouble and he made 'distant' buying very easy - the best sort of service one could wish for - keep it up John. One last word - the delivery driver - John (a different man) - who was very courteous and polite despite making a 600 mile round journey at night !

Used this company for the first time, it won't be the last. Excellent service staff are so helpful and efficient, especially Maureen who went above and beyond, to get things done effortlessly. See you next September for my next service

We went to Evans Halshaw to buy our daughter a small second-hand car, but realised that it was just as easy to get a new one, Well, Gavin was just fantastic so we ordered the car, albeit our daughter was still to pass her test! But when she failed Gavin was just great; he told us not to worry and that as soon as she passed to let him know. Well yesterday she did just that and Gavin had the car sourced and the deal done within hours so we could collect it today. We even got a better deal and a higher spec car. Couldn't be happier and we thank Gavin for everything he has done. Euan & Gaynor McIntyre and a very happy daughter!!!

My car had a fault with the heater. I booked it in in March and got a reminder the day before my appointment. I drove there only to be told they could not get parts due to Cornavirus and to book it in later. I waited until almost normal service resumed and booked it in 2 weeks ago. After I took it in they rang to say they would have to re gas it and that would be the next week. I left it with them for almost a week and then got a call last week to say my car was fixed and it had been re gassed. Collected it Friday (14th August) Driving home I tested the heating (a 30 minute drive) and found the heater was still blowing cold air out (Exactly as it was before I took it in). I immediately rang them to be told "give it some time" Tested the heater that weekend and it was stone cold. Rang today (17/08/2020) 5 times and was promised a call back from the person dealing with this. I rang at 9.00 a.m, 11.00 a.m, 1 p.m, 3.00 p.m and 4.30 p.m. No call back. Would not recommend at all. Disgraceful service

I purchased a car from this company if I had known about vehicle check with DVLA I would have put the car registration number in to the DVLA and check to see if the vehicle was up to standard and with no advisories as it turned out the car I purchased from this company was not worth one penny I paid for it my advice to potential buyers is go online type vehicle check with DVLA make sure all work has been carried out and there are no advisories you have a years mot . As it turns out this company is no better than any other small companies. They knew that they were selling me a car that I was only going to get one miserable year and then I would have no option but to scrap the car which was exactly that . Do your checks just type in DVLA vehicle check put in the registration number and you have all the information that you need to know about the car your interested in then you then decide if you want to go and look at the car you want to purchase . These companies are only interested in one damn thing money not your best interest or if the vehicle you've purchased from them is going to last . you would be as well going on gumtree in my opinion. Dreadful dreadful dreadful would never purchase from them ever again.