Maggie Troop in response to Avoid

I totally agree! I will never go back yo Evans Halshaw again. 5 year ago I bought a blue Ford c max. I received the v5 for a silver focus! They'd registered the wrong car to me. The salesman at the time wanted me to return it to him personally I got the feeling he was covering it up from his boss so I posted it back to the garage admin department. In July this year I bought (stupidly) an underpowered s#!? Show cotroen C3 aircross. After 7 weeks I had to ring the garage and inform them I'd not got my V5 yet and I need it because I want to change this stunned slug of a car for something with more get up and go. Their reply was that tge v5 was held up due to postal strikes and to change the car would mean I'd lose out as prices had plummeted. 3 weeks later I rang again as I'd still not got my V5. I was told by Charlie, tge salesman, that hed reapply for it and given a number to track it if didn't arrive within a few days. Lo and behold I received it approximately 4 days later. That wasn't all! Just over two weeks after having received my V5 I received no less than 18 fines from the Humber Bridge at £15 each plus £1.50 crossing toll. I have a humbertag account and had unfortunately put a wrong digit in when registering my new VRN. This meant my humbertag account wasn't recognised so my car went through he toll lane without registering and built up a backlog of fines until the Humber Bridge board could get my details from DVLA. Had Charlie registered tge car to me when he taxed it (as is usual) the Humber Bridge board would have been able to contact me sooner and the registration could have been rectified before so many fines built up! My biggest concern was that on my insurance I had ticked to confirm I was the registered owner and keeper. I am self employed and carry vulnerable adults daily in my car. If I'd had an accident and one or more of my clients had been hurt the insurance company cod have declared my insurance null and void! When I got in touch with Evans Halshaw again I asked for the sales manager and was put onto someone in his absence. (He was supposed to return my call urgently but hasn't to this day) The man I spoke to just said, let's wait and see what the Humber Bridge board says and take it from there as I told him I'd fussed up to my mistake with the VRN no and was waiting on the results of an appeal. In other words, if you don't get done, my manager need know nothing and there's no comeback on us! Had this been an isolated incident I'd not be so concerned but it seems they are totally incompetent when it comes to filling in legal documentation! Oh! And when I wanted to change the car just 3 months after purchasing it....I was expected to take a £3000 loss! AVOID THEM!