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5 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Citroen Leeds
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5 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Citroen Leeds
Leave a review
"Rubbish after sales service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sale part of my experience was brilliant but that is where it stopped, after 5 days my car indicated a gearbox fault,I reported this to the dealer who referred me to Citroen assist, the car was not registered with them and I was referred back to the dealer, the earliest they could look at the car was 29/6/24,the pick up date for the new car was 4/4/24,I declined this date and did a lot of complaining and to cut a long story short my car went into the garage for investigation 29/5/24 and I was told the car was DANGEROUS due to a faulty clutch which had damaged the gearbox, repairs had to be authorised by Citroen,this ws done by 31/5 24and the parts were ordered, all but one of the parts were delivered 13/6/24,I had had my car eight weeks and now a further nine weeks on I am still without my car,Evans Halshaw are blaming Citroen for lack of delivery information and Citroen are saying Evans Halshaw will not provide an order number for the part.I am last in the middle of this without my car which has spent more time in the Dealership collecting dust than I have had the privelidge to own it. Would I recommend the service department at Evans Halshaw to my worst enemy CERTAINLY NOT.

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"Absolutely inept "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car booked in well in advance after several email reminders from them to remind me that the car was due a service. Booked MOT and service with the car required for the whole day so day off work was required. Dropped the car off and received a call around 3pm car was ready to be picked up. Got there and mot passed and casually said that the service hadn’t been done due to Citroen not being able to authorise it. ( we are on a service plan). Car was dropped in at 8am and Mot takes approximately 45-60mins. Even if they didn’t start it straight away 11am max to finish MOT I would have thought so why not phone us to pick up the car???? Why leave it till 4pm to say the cars ready and not mention that the service wasn’t done ( complete waste of a day off work) why then say you needed authorisation from Citroen when you could have had preauthorisation days in advance? Why say you’ll ring upto 6:30pm to apologise and then ring at 7:30pm. Why say you’ll be there personally to greet and deal with the service on a Saturday morning and then not be there?? One lie after another. INEPT. Ps if you unplug a dash cam. Please reconnect it when finished. Most insurance companies will not pay out if you say you have a dash camera as part of the policy and not have it plugged in. I wasn’t aware that you’d unplugged it as you never mentioned it. I only found out 2 days later whilst cleaning the windows.

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+1 Found this review helpful
"Absolutely shocking "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor customer service,an extremely rude member of staff and a complete mix up with day and times !!!! .... which was their mistake also.

"Definitely recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great team down at Citroen Leeds, such a good atmosphere from the service department they always look after me.

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+2 Found this review helpful
"A joke, that wasn't amusing at the time!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Zero stars. I signed for a car that needed to be brought from Evans Halshaw Hull. It was to take 7-10 days. 4 weeks later, I cancelled the deal, after constatnt excuses and apologies and not doing anything they promised - including the courtesy of returning phone calls. To get my deposit back, more excuses and apologies. Rude and utterly useless. Avoid them!

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Dealership Information

Evans Halshaw Citroen Leeds is an Franchise dealership that is based in Leeds. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews1.8 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    Evans Halshaw Citroen Leeds
    Whitehall Road East
    Leeds
    West Yorkshire
    LS12 4RJ

    Get in touch

    0113 387 4400
    https://www.evanshalshaw.com/dealers/citroen-leeds/

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    Dealership Statistics

    20%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Evans Halshaw Citroen Leeds

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