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The sale part of my experience was brilliant but that is where it stopped, after 5 days my car indicated a gearbox fault,I reported this to the dealer who referred me to Citroen assist, the car was not registered with them and I was referred back to the dealer, the earliest they could look at the car was 29/6/24,the pick up date for the new car was 4/4/24,I declined this date and did a lot of complaining and to cut a long story short my car went into the garage for investigation 29/5/24 and I was told the car was DANGEROUS due to a faulty clutch which had damaged the gearbox, repairs had to be authorised by Citroen,this ws done by 31/5 24and the parts were ordered, all but one of the parts were delivered 13/6/24,I had had my car eight weeks and now a further nine weeks on I am still without my car,Evans Halshaw are blaming Citroen for lack of delivery information and Citroen are saying Evans Halshaw will not provide an order number for the part.I am last in the middle of this without my car which has spent more time in the Dealership collecting dust than I have had the privelidge to own it. Would I recommend the service department at Evans Halshaw to my worst enemy CERTAINLY NOT.
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Car booked in well in advance after several email reminders from them to remind me that the car was due a service. Booked MOT and service with the car required for the whole day so day off work was required. Dropped the car off and received a call around 3pm car was ready to be picked up. Got there and mot passed and casually said that the service hadn’t been done due to Citroen not being able to authorise it. ( we are on a service plan). Car was dropped in at 8am and Mot takes approximately 45-60mins. Even if they didn’t start it straight away 11am max to finish MOT I would have thought so why not phone us to pick up the car???? Why leave it till 4pm to say the cars ready and not mention that the service wasn’t done ( complete waste of a day off work) why then say you needed authorisation from Citroen when you could have had preauthorisation days in advance? Why say you’ll ring upto 6:30pm to apologise and then ring at 7:30pm. Why say you’ll be there personally to greet and deal with the service on a Saturday morning and then not be there?? One lie after another. INEPT. Ps if you unplug a dash cam. Please reconnect it when finished. Most insurance companies will not pay out if you say you have a dash camera as part of the policy and not have it plugged in. I wasn’t aware that you’d unplugged it as you never mentioned it. I only found out 2 days later whilst cleaning the windows.
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Poor customer service,an extremely rude member of staff and a complete mix up with day and times !!!! .... which was their mistake also.
Great team down at Citroen Leeds, such a good atmosphere from the service department they always look after me.
Reviewer has confirmed their email address
Zero stars. I signed for a car that needed to be brought from Evans Halshaw Hull. It was to take 7-10 days. 4 weeks later, I cancelled the deal, after constatnt excuses and apologies and not doing anything they promised - including the courtesy of returning phone calls. To get my deposit back, more excuses and apologies. Rude and utterly useless. Avoid them!
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw Citroen Leeds
Whitehall Road East
Leeds
West Yorkshire
LS12 4RJ
0113 387 4400
https://www.evanshalshaw.com/dealers/citroen-leeds/
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