Often the quality of a company is only on display when an issue arises, Salesmen very kind and polite when selling but uncaring and uncompromising if any issues arise. We purchased a larger car after the birth of our first child. Informed that the turbo had been replaced after purchasing so was really disappointed when issues arose a few months after buying with engine management lights which were according to a Seat specialist, likely linked to the turbo. The car also failed the MOT emissions test also after the first year.l, an issue I've never experienced. Contacted the branch we used and tried going through complaints as we were told initially there would be a warranty of 12 months for the replacement turbo. However, although the new turbo has collapsed after only 1 year and 9000 miles, no apology or offer of any kind to help rectify the issue. Told that someone would call back a few times and I naively waited and expected a call before having to call back to try and sort out. The seat specialist we spoke to were very surprised to hear a warranty of only 12 months for a new turbo and it makes you question the quality of the work completed. Both cars I've purchased in my life have been from Evans Halshaw but won't be using them in the future if this isn't rectified. I plan on going back through complaints to say that the issue hasn't been resolved through the local dealership we used to buy the car, but not holding my breath for any sort of support or apology but this is a lesson learned the hard way. Not hostile or rude but generally don't appear to try and resolve issues, instead give a 'not my problem anymore' response

I would like to thank Tahir Afzal for his outstanding customer service towards myself. I am very happy with the service and how helpful he has been in helping me with the purchase of my car. Hazel Mcloughlin

Had a booked appointment at 10am, was left waiting with no explanation for nearly half an hour then saw the salesman deal with someone else. Waste of time and zero customer care. What happened to being civil and just apologise and explain your running late.

Exchanged my car this week with Corey, I couldn’t of have asked for a more helpful young man. Who has help get the car I wanted 🙂🙂🙂

Just picked our new puma Up this morning from Warren. We have done dealings with him before in Blackpool. He really looks after you in what your price range is. Always beats everyone eles on a part ex change. Great service all round Thank you Warren Lynn and Paul Sinnott.

Car was delivered in a terrible condition!! Smelt of cigarettes, covered in dirt on the interior and exterior, passenger headlight bulb was out, the tyre pressure sensor was gone on the front right and the car required a new gearbox!! After countless emails and phone calls we received very little help/communication. Car was in the garage for over a month and all that was resolved was the new gearbox, still no valet, tyre pressure sensor wasn’t fixed which we had to buy ourselves and bought the bulb too. After cleaning the car ourselves, the smell still persists and have now had to pay for a professional valet. The car was purchased at the start of December and we did not receive it back to us until end of January after a number of promises of dates it would be returned to us. It is now February and I am still yet to receive a logbook. Absolutely appalling customer service.

DO NOT BUY A CAR FROM HERE OR USE THEIR SERVICE. Evans Halshaw took out a routine service on my car as well as did some work totalling £150. The total cost was over £300. Evans Halshaw crashed and wrote off my car upon returning it to me from the service. (This is a separate issue which is ongoing.) Evans Halshaw will not refund me the cost of the service or the work carried out even though I never saw the car again. This is absolutely disgusting and the firm should be ashamed of themselves. There are ongoing issues with the insurance claim as EH will not allow me any details I need to be able to carry out my gap insurance claim due to GDPR! I am therefore left paying for the car, without a car and likely out of a job as I can’t get a new car in the meantime. Whilst I argue they should have given me the full cost to buy the same car at same quality or the cost for a new one, this has been totally dismissed and they are adamant I must Claim on my gap- which I can’t because they won’t give me any information. DISGRACEFUL.

I bought a lovely car from the Evans Halshaw Ashton branch, but I live near to the Trafford garage, I got a mot and service package through evanshalshaw in Trafford, they said they would contact me when the car was due in, I didn’t get a call, email nothing then realised my car was 10 days out of mot, when I arranged to have the car done, twice the service dept refused to collect the car, until I contacted customer service, the staff at Trafford are very rude, from the desk to the service including the patronising manager, they couldn’t be bothered to sign the service book or do a curtesy wash even though the ticket on the keys stated in was in the wash bay, customer service don’t check up on the complaint you put in, so they don’t know how it’s even been dealt with, I have cancelled my plan, I would not recommend Trafford site of Evanhalsaw