Went in to look for a new car for my partner. The team are great. Couldn’t recommend them anymore

I would recommend that you give this dealership a wide berth. The experience that we have had is appalling and it is still ongoing and unresolved. On Sunday 19th February 2023 we attended the Evans Halshaw Peugeot Branch and dealt with Luke Baines in relation to selling our Kia Sorento. We had obtained a vast variety of quotes and opted to attend this location as it was convenient. On attending we agreed upon a price that we were happy with and supplied all the relevant documentation and the vehicle with them. We left expecting the money to be paid imminently. The Evans Halshaw Website suggests that the money would be processed before 2pm the following day. The latest I expected the money to be paid was Wednesday 22nd February - based on their own terms and conditions listed clearly on their website! Wednesday came and went with no money. I chased this up on Thursday where I spoke to James Riley. He promised to look Into this and call me back to update me. He never did. On Friday I emailed Luke Baines and further chased up where the payment was. He eventually contacted us to state that he required more paperwork - something which clearly should have been known on Monday when the paperwork should have been processed! This was promptly supplied and he assured us he would get this expedited for payment. To add further insult to injury this is documentation we took with us to the initial sale that was not asked for by Luke. The payment never arrived. I have emailed Luke twice further since and he has never responded. This level of customer service is completely unacceptable and a complete and utter disgrace. Evans Halshaw clearly does not need repeat business. We are now 8 days past the point of sale with still no money paid to us. They have literally purchased our vehicle, declined to provide any form of paperwork for the sale and done a runner with it. Sheer incompetence from start to finish. I will never use Evans Halshaw again and I would advise all other people to do the same. We should have used Webuyanycar - at least they would have paid the money!

Great friendly service at peugeot mansfield ! All so happy to help😁

If I could give 0 stars I would! Worst service ever! Nobody is knowledgeable or can even keep their word! Useless is a still nice description! Kept asking for over a week for the same information and pushed it onto the lender which has already accepted all my papers! Get treated like a non human because of being a foreigner and even asked if I really can afford the car! Get laughed at and when I have enough and cancel the car they happy accept that! Lost the cancellation fees for the insurance and gained not just headache and time loss but also a hard search! The seller said things like "oh yes Santander does my head" and "they annoy me so much" instead of reassuring me through the process of buying a new car! They have told me that the car gets back up for sale but it's not! They have lied to me, while the car probably got sold to someone else already, made the process really annoying and hard for me so I will cancel! Absolutely disgusting! Do yourself a favour and keep looking to find the right car somewhere else instead of falling for this horrible people who just wants to make money and more money! Didn't accept my own lender but wanted to use their own which charges three times more and from which they get their portion as well! Disgusting!

The service was very good , due to Lauren Mcgarrigle nothing was to much trouble for her with the advise she gave us a big thankyou .

First point of contact was Lisa who was very helpful and she put me onto Mark who new exactly what my problem was, I made arrangements to take the car to Mansfield where I met April on reception, didn't get the mechanic name but everyone did a First class service and I'm one happy customer, thankyou

Rang to see if a car was still for sale I saw on autotrader spoke to a saleswoman and was told yes it was and only just been put on the forecourt took my phone number and email address and I arranged to come over straight away and booked a test drive on her advice and she said she would send me a video of the car.Took me nearly an hour in Friday afternoon traffic to get there hadn’t received the video from her then when I arrived was told sorry the car had been sold I was fuming they could have contacted me knowing I was on the way and saved me the journey spoke with the manager and complained about his sale staff but all he could do was apologise would I recommend this garage absolutely not if this is the level of customer service.

Thank you Jack and Jordan for your very swift service. Loving my new car, and very grateful that you both managed to turn everything around for me in just 24 hours!! :-)