It took 3 weeks to book my first MOT TEST at Evans Halshaw Nissan Middlesborough which was to be free for 2 years I dropped my car off on Friday night and was asked if I received vouchers I advised I did not no I had to have voucher. I was told to leave it with them and they would call me when it was ready no phone as you never get a call back when they say you will. I had to get a taxi to go to pick my car up .l arrived at 11:45 I was told to wait in the waiting area I was left sat there until 12:30 to be then told they would not service it because they did not have the vouchers. No apologies nothing I was asked if I had my driving licence and they would gives me a courtesy car as I don't carry my licence with me I could not have car. They wanted me to leave my car until Tuesday then they may do the MOT then. That was not convenient. It was if they were doing me a faver. What ever you do don't buy a car from Evans Halshaw Nissan Middlesbrough. Once they have sold you a car they don't give a dam. This was a half day totally wasted when I told them I would take the car to were I aways take my car they did not care they don't give a shit they have got your money. Don't buy a car from this garage and don't have the 2 years free service as you don't get them or the so called vouchers. I had to take the car back 3 time due a warning light coming to be there was nothing wrong with it until I was driving passed as it came. There customer service leave a lot to be desired not. As I work in a customer service myself I was disgusted with there lack of care.

Tried to get the Middlesbrough branch to help with a radio code which they didn't supply with a new car. Senior service adviser (wouldn't give his name) was very unhelpful and asked for £35 for something which they should have supplied when they sold the car. When pushed he pointed out that the car was bought 8 years ago - SO WHAT!!. The dealership should have provided this information or at least had it on file. All references to the radio code on the original documentation were missing or marked with a dash. Idleness prevails. Poor customer service and a very poor attitude to a genuine inquiry. Would like to give 0 stars but can't. AVOID THIS BRANCH LIKE THE PLAGUE!!!