I went in last Wednesday to buy a car, we’d spoken with a sales team member for a week or two about the car, our options and finances and when we finally had it all sorted (this took extra long due to the sales team not returning calls or being cooperative in anyway) the car was damaged (scratches and warning lights). It was Asif we had been given a completely different car to the one we viewed. Unacceptable service I would never come back here.

Earlier this year, my partner contacted these regarding a vehicle he had purchased from the dealership in Newport. He explained how the car he'd bought from them had developed serious engine problems and needed a new engine. He contacted Used Car Sales Manager James Chesworth and the dealership several times regarding the matter. He worked a low income job, was reliant on the car to get to his work and was unable to afford to use a bus or taxi in the long term. Our finances also meant paying out of our own pocket to sort the issue was not possible. After several back and forth emails and calls with James Chesworth during which he was very rude and obnoxious, he threatened legal action and James Chesworth and his bosses came up with a measly offer of £500 towards the cost of repair. A legal representative a family member of our engaged advised him to reject this. I was pregnant at the time with our third child, I gave birth two months after his last contact with you. He lost his job as he was unable to get there, struggled to find another and as we now had three children, was unable to sort the car out. It has sat on our driveway for months with the failed engine it developed from faults these lot failed to prove they didn't know about. My partner took his life a few months ago as he couldn't see a way out of the spiral of decline we had gotten in to. His blood is on their hands. I am writing this because every time I look at that car I am reminded of what they have caused. I want an apology and I want the world to know what sort of business Evans Halshaw is and what sort of car dealer James Chesworth is. I will be coming to the dealership every day this week with a journalist, and for longer if need be, until you answer my questions and those they have and issue me a public apology. I very much want to know what you have to say for yourself.

Peter was excellent. Hassle free and even dropped to the train station afterwards. Money appeared in my account the following day.

Jaz was great at explaining all the options available to us and we were happy to go ahead with buying a car from him which we collect Thursday. Many thanks Lee & Gayn

Cowboys! Cowboys! Ordered new car in January, took £1500 deposit, waited months for a car that would never arrive, I was stringed along with excuses, but Vauxhall confirmed the car could not be built. Evans Halshaw kept this from me. They refused to refund deposit. but offered another car which was not accepted. Eventually obtained car from another dealer which they stated they would service etc. However they refused to fit parts which they ordered for me, but quoted over £500 for service. What a rogue company Date of experience: 17 January 2023

All Mokka cars 2021 plate recall due to wipers issue had mine fix’s in Newport but car mileage gone up 5k on milage on return on Thursday afternoon. Car went in on Tuesday but memory wiped off car and took 2 days to sort out now I’ve got a car with 5K extra on milage. Not a happy customer.