Evans Halshaw Newport advertised a car for sale. We viewed and purchased the car. The sales receipt stated that the car was a Meriva 1600 cc. That was exactly what we wanted. We never received a V5, not sure why. We didn’t realise this until we wanted to sell the car. We immediately contacted the DVLA who sent one free of charge as we had never received one. To our horror Evans Halshaw had lied about the car all along. We bought what we thought was a 1600cc car when in fact it turned out to be a 1400cc car. We had no idea and had trusted the dealership to have actually sold us what they had advertised. We called them at once but they weren’t interested. We wrote and they took weeks before telling us...It was an admin error. What kind of stupid excuse is that. So we asked for the national manager but we’re directed to a regional manager who said word for word what the dealership had said. We told them they should take back the car and refund our money. The car wasn’t as advertised or as the sales receipt. If we had known it was a 1400cc we wouldn’t have purchased it. They refused to acknowledge their mistake and just continues to say Admin Error. It’s disgraceful they clearly can’t be trusted. If you deal with them check they’re actually selling you what they say they it is. It may be something completely different. They were dismissive, unprofessional and although they admitted their mistake, it was in black and white on the sale receipt, refused to do anything other than make a ridiculous offer for the vehicle. We would NEVER deal with them again.
Reviewer has confirmed their email address
Fantastic from start to finish. Got a great for my old car, a great deal on my new car. The salesman made things quick and easy, talked me through everything and was able to answer any questions. The manager was able to put together a really competitive finance package and the whole exchange/sale was simple, start to finish
Reviewer has confirmed their email address
On hold waiting to amend a service booking for 15 mins, called back lady apologised then back on hold furthermore. large group, poor service stick with a family owned company !!
Evans Halshaw Vauxhall Newport is an Franchise dealership that is based in Newport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw Vauxhall Newport
Leeway Industrial Estate 1 Spytty Road
Newport
Newport
NP19 4SL
01633 273414
https://www.evanshalshaw.com/dealers/vauxhall-newport/
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