The only day I could view was Sunday, £99 deposit for a test drive would ensure the car would still be available in 6 days. Was driven 60 miles by a friend to review and test drive the car. Was pleased with the experience but with reservations about a few cosmetic snags. The car was a 3 year old Lexus (£15000) and had the following small problems The rear bumper was split and holed in the centre above the tow bracket. The drivers door had a shallow dent (pound coin size) and badly touched up with brushed paint. One alloy wheel was kerb scuffed. Tow ball (bike carrier) was missing. A number of other cosmetic paint scrapes around the car. All would be dealt with I was assured by the salesman, he promised a full inspection would be undertaken, a full valet and any other problems they encountered would be dealt with by the following week. Again Sunday was the only day my friend was able to drive us to the dealership so the salesman pointed out that they never do hand-overs on Sunday. He did however consult his boss to make an exception but the money would have to be bank transferred by Friday at the latest. On pick up day I was pleased to see the split bumper was rectified. However none of the other cosmetic snags, particularly the drivers door had been touched. The salesman informed me that the problem with rectifying the dent and then painting would be that they may not be able to fully realign the door when taken off for the repair. This is a new kind small repair technique to me, may have been a unique sort of solution. I was informed the tow ball was a folding kind and was folded under the car. The other cosmetic snags were dismissed as not possible to do. They had my money and and I had nothing in writing concerning the snags other than a used car salesman's word. On the way home I noticed an impact chip on the passenger side windscreen. I phoned Citroen Stockport the next day and informed them of the chip. They insisted it happened on my way home, fortunately the MOT report has the chip listed as recommended for repair. It took four phone calls over the next few days being passed from one person to another before they settled on an agreement to pay for the chip repair, but only as a maximum of £40. It cost me £65 to repair and I sent them, recorded delivery, invoice proof of the completed transaction. I have yet to hear back from them. About one week later I noticed the the bumper repair was cracking and about a week later it was completely holed just from normal use of the car presumably from normal vibration. The repair revealed itself to be very poorly done and was bound to fail. The repair was a skim of filler with no backing to hold it in place. The spray work over the repair initially looked OK but now on closer inspection was rippled and pin holed. The whole of the interior was not cleaned to what you would expect a “full valet” to be. There were dried leaves under the bonnet, in the boot and under the seating front and back. The windscreen washer bottle was empty. I contacted Evans Halshaw Customer Concerns about my experience via the online Customer Concerns Form where, I am informed, a dedicated Customer Care Team at Evens Halshaw Head Office where a member of the team will investigate your concern and respond within 24 hours. Some months later I am still waiting for a response. I could not recommend Evans Halshaw Citroen in Stockport, nor, on experience of the lack of customer care, could I recommend the Evans Halshaw group. I got the usual salesman and dealership lies, chicanery and deviousness in the name of maximum money making with the minimum of effort regardless of customer satisfaction.

Evans Halshaw Citroen in Stockport gave been looking after me as a Motability customer for the last 5 years, I’ve just had my new car delivered and I’m very happy.

we have recently bought a second hand car from evans halshaw stockport intially the intrest shown by the first salesman was poor but then we were passed on to a younger salesman who was very good who found a car for us that ticked all the boxes. up to now no problems will keep you posted

Called into Evans Halsahw Stockport on Saturday 15th September. Wanted to look in a car, Salesmen ( if you can call him a sales man) couldnt be bothered looking for keys. After a bit of an awkward standoff I came to the conclusion I wasn't allowed to have a closer look at this car. Somebody else can have my business.

Terrible service from Evans Halshaw Stockport. Useless sales team and managers. Head office don’t respond. No one is ever “there” when you need them. They DONT return calls.