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34 reviews from our car dealer reviews community
Leave a review for Ex Police Car Centre
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34 reviews from our car dealer reviews community

Leave a review for Ex Police Car Centre
Leave a review
"Terrible customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful customer service. I went to look at a couple of BMWs that they had the same in but one had less miles than the other. I asked if they had the one with less miles so I could look at it. The guy had no idea what cars he had, he said if it's not here he's got it, who's he? He wouldn't stand still and actually talk to me. When I mentioned about the other car I was told what's 7000 miles difference anyway. At that point I just walked away because I couldn't believe how bad the service was. He hasn't even had my money and he's awful. I wouldn't like to think how bad their service is once they have your money. The cars were in awful condition too. You're welcome

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+4 Found this review helpful
"5 star experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchase a vehicle without viewing first, vehicle delivered, excellent service history, done a few thousand miles, no issues, definitely recommend these guys

"An honest appraisal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a high mileage Volvo V70 ex motorway patrol car at a good price. Motorway patrol cars get an easy life, squad cars generally get the crap kicked out of them by both the drivers and the villains! The service history quoted to me over the phone seemed rock solid and I know from past experience these volvos will run forever if looked after. I live too far away to view but asked for extra pics and. all seemed fine. Paid a deposit to have it driven down to me, then worried all night that I had not checked any reviews for the company. The next morning I found a mixed bag of reviews, some 5 star, but many absolutely awful. Thinking I had made a big mistake I rang and asked to listen to the engine and asked for an email confirmation there were no warning lights and no obvious faults. The email I received gave the reassurance I had asked for but I was still concerned that I had to be prepared to reject the car and loose the deposit and delivery fee if I had been con’d. The car arrived having been driven down some 160miles. I was relieved it was as described and having driven it for a couple of weeks before writing this review, I can say I am very pleased with it. It is six years old, probably driven daily, 150k miles, excellent service record, no holes drilled in the roof or other body panels, very quiet and powerful. But the police fit a lot of kit in their motorway cars, and remove it all when they sell the car. I expected there would be telltale fixing holes in the dash and window pillars, and no spare wheel, and I wasn’t disappointed when I found this to be so. I wanted a good solid reliable workhorse with a large carrying capacity and the ability to carry friends and family in style. I paid £6k and I feel I’ve got what I was looking for (and some), so I’m very pleased. I could have paid £45k and had a new one, or £12-13k for a lower mileage privately owned car that probably wouldn’t have been maintained as well, but I’m 65 and don’t feel the need to show off, so for £6k I feel I got a good bargain. But be realistic if you’re thinking of buying an ex police vehicle, the high end stuff is very likely a good bargain if you can live with the things I’ve described. The low end squad cars I would look very much more carefully at before putting any money down.

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"NOT PEOPLE YOU CAN TRUST"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an Astra delivered late at night. Took a torch to look at it about an hour later. Panels missing from inside and a broken display. I haven't tried to start it yet. The response I got was TERRIBLE. Under the Consumer Rights Act of 2015 I have the right to reject something faulty and I am entitled to a full refund within 30 days of purchase. Before they stopped replying to emails.

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+21 Found this review helpful

Jerry Hamilton in response to NOT PEOPLE YOU CAN TRUST

I have sent the 2nd letter now. Letter before court action. I don't expect him to pay up so I am filing in county court as soon as his 10 days to reply is up.

Jerry Hamilton in response to NOT PEOPLE YOU CAN TRUST

Today I received a supposed solicitors letter saying I have no right to make a claim. It seemed to totally disregard the law. Upon receipt I filed a court claim which just added £185 to his bill.

"Great cars and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bourght our last 6 cars of ex police car centre and so have our family, they are great service and great cars! Highley recomended

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+4 Found this review helpful
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from the Ex Police Car Centre and have had nothing but problems. Injector gone after 3 months a water and oil leak and engine management light on car lasted less than 12 months will never return here don't waste your time and hard earned cash here.

"Well pleased"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well pleased with my Astra 1.7 diesel 2013 from the Ex Police Car Centre.

"NEVER EVER EVER AGAIN!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from these people ( Vauxhall Astra 1.3 ecoflex 2011 plate, ) which was delivered 03/04/2017,Advertised as good condition all round.What a CON!.Car has been inspected withing 48hrs of delivery and marked BY LOCAL GARAGE as "DANGEROUS TO DRIVE",Engine in very serious state whole vehicle condition unacceptable. 1. ENGINE DANGERIOUS STATE As reported . 2. RR/WINDOWS NO HANDLE.. ( Can not wind rear window up of down ). 3. LR/WINDOW NO HANDLE.. ( Can not wind rear window up or down ). 4. Left R/Passenger NO SEATBELT MOUNT ( No visible means of attaching seat belt All fittings missing including anchor plate to main car body ) 5. REAR PARCEL SHELF NO PARCEL SHELF ( Rear inner parcel shelf Missing ) 6. INFORMATION SYSTEM Information display Unit Missing completely 7. Audio/CD Player No audio or CD Player ( Complet;y removed ) 8. Spare tyre and tools No spare tyre present No emergency breakdown tools 9. Diver Inner Door Door inner seal torn damaged and missing.Showing Exposed metal inners to the elements. 10. Inner Roofing Upholstery Severe damaged with muliti puncture marks. 11. R/Pass/Door Trim fitting complet;y missing 12. R/Pass/Door Seat beat cover completly missing 13. Boot Area Tyre Cover/Parcel shelf Completely Missing 14.Drivers Door Severe damage to door surround and seal with expose metals This is my worst experience ever in 57yrs of buying a car and the people behind the business, Un-professional, Discourteous, Rude, Un approachable, FUnny how they issisted on Bank Transfer and deposit before i could even have the car delivered BIG MISTAKE ' I will shortly be bringing down on them the full force of legal consumer protection, With the valid help of Trading Standards Officers and the High Court if necessary .and Legal Papers are at this point being prepared. . "WARNING DO NOT BUY FROM EX POLICE CAR CENTRE WEST MIDLANDS" "NEVER EVER PAY UPFRONT.".. I will be leaving follow on review soon as the legal bits are done .

Jerry Hamilton in response to NEVER EVER EVER AGAIN!!!

How are you doing? I have sent the letter before claim and about to take him to court.

"Lindsey Brown "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an bmw x1 white from the Ex Police Car Centre and they were great to deal with dropped it off in Liverpool for spot on hadn't seen the car before it was dropped off it was as they told me well pleased.

"Appaling"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Ex Police Car Centre were appalling! Car falsely advertised, contacted with no reply, car was advertised as having air con (this did not work & cost £200 to fix) it also said it had a CD player & radio - it had nothing in it, it doesn't even have a Ariel, now I find out my MOT runs out tomorrow 13th match after purchasing on October 30th advertised with 12 months MOT! Will report to trading standards & seeking legal advice! AVOID THIS BUSINESS!!

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Dealership Information

Quality used cars & a professional service

Welcome to Ex Police Car Centre LTD, the UKs leading ex police car specialist. We are a family run business based in Brierley hill West Midlands, specialising in ex police vehicles and 1 owner company vehicles. ESTABLISHED 1963. At Ex Police Car Centre we offer you a first class customer service and a wide choice of vehicles at great prices. All of our vehicles are highly maintained regardless of cost. We are open 7 days a week. If you are looking for a quality used vehicle, then don’t delay, call us today to book a test drive. In order to offer vehicles to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

Drive away insurance available. 3 years extended warranty available. Finance available. We can deliver nationwide. Telephone deposits available. All types of payment accepted. HPI clearance. Part exchange welcome.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1963

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
34 reviews3.8 out of 5 stars — Rated Very Good
Excellent
23
Very Good
0
Average
1
Poor
1
Terrible
9

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  • Contact Information

    Address

    Ex Police Car Centre
    258 Delph Road
    Brierley Hill
    West Midlands
    DY5 2RP

    Get in touch

    01384 480263
    http://www.xpolicecarcentre.co.uk

    Opening times
    Mon 09.30 - 18.00
    Tue 09.30 - 18.00
    Wed 09.30 - 18.00
    Thu 09.30 - 18.00
    Fri 09.30 - 18.00
    Sat 10.00 - 16.00
    Sun 10.00 - 14.00

    Dealership Statistics

    64%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Ex Police Car Centre

    Company Formed: 1963
    Company Registration: XXXXXXXXXX
    Dealer Group: Independent
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: Car Forecourt
    Registered Name: Ex Car Police Car Centre Limited
    VAT Number: 265 514793


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