Lee P, July 2019
"C 63amg s "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The guys are great amazing service I would recommend exclusive autos to any body.
+0 Found this review helpful
Ricardo, July 2019
"Perfect experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Exclusive Autos are amazing at their jobs.
Always keeping me updates with every step of the process.
Really easy to get along with and nothing is too much to ask them for Defiantly be back to this garage on my next purchase/sale of a vehicle.
Only gave them 5 stars as cant give anymore.
Thanks again Exclusive !
+0 Found this review helpful
Jay, July 2019
"Joke company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Awful service from Exclusive Autos, make offers then retract them. Took time off work to take my car down only for them to promise to call me back, shock that didn’t happen. Then ignore my calls and when they do answer you get another clueless member of staff who knows nothing about my car. Finally confirm all the details again for him to make a offer £1500 less than 2 weeks before. Absolute joke. Have a look at the other awful reviews
+5 Found this review helpful
Matt, March 2019
"Poor customer service"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a Vauxhall Corsa VXR VX racing edition from Exclusive Autos. Lovely car can’t fault the actual car itself even though it’s not perfect, car has no service history, always have my cars checked over by my own mechanics, very lucky I have friends in the know. When I received the car it was serviced by my garage found to have no air filter ( possibly previous owners doing). Apart from that the car was as seen in the advert. In very good condition considering it being a 2009 vehicle. The actual communication from exclusive Autos I would say woeful at best and that’s being polite. Constant questions unanswered by them. In the end because I know about cars and had plans for it anyway I took a punt. Still haven’t received the V5 document we are now nearly in April bought the car end of February. Weren’t interested in me due to the fact the car wasn’t a high end motor. Never mind I got what I wanted in the end no thanks to the them.
If your buying a high end car from them I’m sure they are very good. However I’ve always been led to believe you should look after every single customer no matter who they are or how much they are spending. I think it what we call in this country GOOD CUSTOMER SERVICE!
+7 Found this review helpful
Ryan, March 2019
"Very nice guy and lovely car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just bought a Porsche cayenne from Exclusive Autos, dealt with Akib, very nice and helpful guy and very honest about the car as i travelled down from newcastle to buy it, he also gone above and beyond what he had to do right down to helping me with my plate transfer. I noticed All of exclusives cars are very well prepared they all looked immaculate, highly recommend!
+0 Found this review helpful
Nick, May 2018
"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a car. Within a couple of months it was effectively undriveable thanks to the engine. They refused to fix it or take it back, despite me being covered by the Consumer Rights Act. Currently in the middle of a long and drawn out court case with them.
+20 Found this review helpful
Aaron in response to Awful
Has this been finialised ? I've got problems after a week of buying my skyline
Aftab from Exclusive Autos Ltd in response to Awful
Nick the vehicle was driven by yourself over 2000 miles. The engine failed due to yourself leaving the engine oil cap off and not filling the vehicle with oil when the red oil light appeared.
The county court and independent garages whom inspected the car, have confirmed the cause of the problem is due to an oil cap not being replaced and lack of oil. You have not paid and missed you court hearing.
As a reputable company we handle all genuine warranty claims according to the law and reputation. We also offered a goodwill which you declined.
Mark Western in response to Awful
Hi there mate seen your review about exlusive autos can you tell me a bit more about your experience as im looking to buy a car from them
Harry, May 2018
"5 Star Service - Thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I brought my first car (BMW M3 E93) from them 4 years ago. I am someone who asks a lot of questions, they sent me everything I needed before I travelled to 90 miles to see the car. Since then I have brought a BMW M4 and an Audi R8 from them. I have also sold cars to them with no hassle. Polite and professional service, who I always look to use first when coming to buy or sell my car. Highly recommended!
+0 Found this review helpful
Jim, March 2018
"WOULDNT BUY FROM THEM"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Liers sold me a car with loads of faults told me it was a minor fix.
Wouldnt buy from them
+18 Found this review helpful
Aftab from Exclusive Autos Ltd in response to WOULDNT BUY FROM THEM
Hi Jim
This is the first we have heard of your complaint. We don't recall your name as a customer, if you are genuine please do get in touch. We have no reason to turn customers away
Geoff M, August 2017
"Exclusive guys"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought a grey R32 from Exclusive Autos, it was very clean car,very polite and professional service,had problem with the top mount on vehicle,even though this was not covered by the warranty they went that extra mile to do the work,great service.....
+2 Found this review helpful
Sean, July 2017
"Do not buy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought car from Exclusive Autos with warranty. Within first month needed new clutch , coil packs and spark plugs none of which they paid for. Then 2nd month gear box went. They have been no help and would advise everyone to stay away their warranty isn't worth nothing.
+17 Found this review helpful
Aftab from Exclusive Autos Ltd in response to Do not buy
Sean, we covered the cost of your clutch and provided you with a new clutch. You refused to bring the vehicle back for us to check over and you we're unable to provide us paperwork or proof of any other faults, but only demanded sums of money. We cannot give away money unless we can confirm faults are genuine or exist.
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