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I am very happy with my golf from F&h auto .The car was very nice and clean and in really good condition. I have had no issues with the car and the dealers have been really helpful throughout the sale. I would definitely recommend them to friends and family.
Very good dealership. I purchased a BMW X5 ,The car was very nice and clean and in great condition and I have had no issues with it at all. The dealers have been very helpful and friendly, I would 100% recommend F & H Auto.
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Bought a car from this unscrupulous dealer. They told me the car had been serviced and of course it had not been serviced as I was promised. On the way back home after 5 miles the oil light came on. I checked the car there was no oil in the engine !! I put some oil in and barely made it one the light coming on and off, I was glad when I finally made it home in the cold. The next morning I had to start the car as I was told by the dealer to bring it back for repair, the engine jammed and I had to recover the car to the dealer by Green Flag. I wasted a whole day at the dealers waiting for my refund and they refused to pay for my diesel. Avoid this dealer at all cost.
Avoid if you want a reliable car with decent service. I bought a car At the beginning of Jan 2017. The test drive was very rushed. The salesman smashed the door when opening to get of of the car, clearly not giving any sort of car to the cars. The cars at the dealership were clearly not looked after well, with most cars kissing the boot of the car in front. When I inspected the car, the boot was left unshut, exposed to the wet weather. The function the boot button didn't work properly. The guy told me the only way was to press the button on the key. This was a lie. On delivery, the car had a bolt missing from its wheel, and algae grown on the roof. Immediately after purchase, the boot would randomly unlock as I set off and when I reported it to the dealers they were so flakey, not wanting to claim responsibility to fix it. Having been asked to drive 23 miles back there, their "local" mechanic had me waiting for the best part of 2 hours before turning up, despite the fact that I gave them a heads up 1 hour before my ETA. The mechanic had a brief look and afterwards they agreed to have the parts ordered online and sent me to me via post so I can get it fixed at my local garage and send them an invoice for labour cost. 2 weeks later, after multiple phone calls to the dealers, I'm still waiting and they are "looking in to it".
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I have just got back from buying a car from this dealer, who are apparently an assured dealer through car finance 24/7. 10 minutes down the road and warning lights were coming up all over the place. Rang them straight away and they said just get a garage to fix it and send them the bill. We couldn't turn around as I had to do a school run. So on we went onto a busy motorway (M25) thick smoke coming from the bonnet. I honestly thought it was going to blow. Now these guys knew we had 2 young children with us, thank god we are all home safe! Now to see if he'll send the money back to finance for the car 😠 I am so angry.
This dealer sold us a car which after a few days was making a loud noise I took it to a local garage where they picked out several problems injector blowing oil in the engine, wheel bearing and washer was broken not working at all. I phoned the garage to be told our garage is a liar I insisted on bringing the car back and we arrived at his garage where they asked us to let them repair it. After two days we got the car back a complete path job. After this they insisted no problems with the car even though it was obvious with the same problems we were refused a refund even though the consumers rights act 2015 states what rights you have. So we have a broken car can't be driven and no money back until we see them in court. Trading standards have been contacted and are assisting us with this. Please beware this has been going on since December 2016. Stay clear go somewhere reliable who have business standards and customer focus these Men will scam you. We will get every penny in court.
I drove from Basingstoke for a car here and it was well worth it. The owner(s) were fantastic - helpful, knowledgeable, polite and couldn't do enough for us. We drove up with 2 kids under 7 and they were lovely to them. The car I bought from them today is lovely, very pleased. All I can say is any car can break down at any time, I've known people break down in a brand new car so people giving bad reviews need to remember that. I speak as I find and I found this an excellent experience. Thank you.
i support Lily. This dealer is absolutely unprofessional and knows nothing about customer service and he is absolute dodgy in my opinion. If you go for this dealer, believe me you are absolutely taking a risk.
Lily Eden in response to stan
Thank you. I hope you got your money back and reported him . I Still didn't receive all Of my money back! He even had the cheek to reply back and say he didn't sell me a car.! My review is verified for a reason lol . Let's hope he never treats a customer like he did me again.
Buyer beware! I bought a car from this dealer in march 2016 the car exhaust blew within 20 minutes of driving it away from the garage, I had to be recovered on the busy dual carriageway in London only to be told by the dealer that he has shut the garage now and he's at home!! I had to leave the car outside his dealership in the dead of night in freezing temperatures with no way of getting home as I lived an hour away from Wembley. . dealer offered to fix it the next day and reassured me it was now safe to drive. but when I got the car back hoping it would be safe to drive now. the car began to misfire and I could smell petrol coming up through the car. I recovered it to my garage to do a once over on the vehicle and more than ten faults were discovered...such as defective tyres oil leak, rusted coil, three different spark plugs and that was just the start of the problems! it was also running on three cylinders!!! And the exhaust that previously blew the day I bought it wasn't fixed, but instead was CLIPPED BACK INTO PLACE!!! He even had the cheek to ask me for 50 quid to fix the car the first time it went wrong telling me hes paying for this out of his own pocket because the warranty doesn't kick in until 14 days time. I rang the warranty and they informed me that the dealer was lying and that the warranty was valid from the day I purchased the car. This dealer refused to refund my money, he began screaming so incredibly loud on the phone at me, telling me " I treated you good you are just a horrible person and that I must be bored or sad to be bothering him with this issue"..He then began ignoring my phone calls and emails and told me that I can take him to court hes not scared. it took two months to get my money back and even when I eventually got my money, he refused to give all of it back. He claimed he lost money on fixing it the first time it went wrong, which had me baffled. He didn't use the warranty because he wanted my money instead. I am still fighting to get the rest of my money back and he has been reported to trading standards. Do not buy from F & H Autos. He and his wife run this dealership and have no idea what they are doing . He admitted that he has no idea about fixing cars he just buys them and sells them on. I should of known as this dealership has changed their name three times...from Dream cars to F&H Auto and then to Auto Zoom London. Buy at your own risk. He also told me his name was Terry, but when you look up their limited company online its actually not terry. You've been warned.
Reviewer has confirmed their email address
Hassan Aljanabi from F & H Auto Ltd in response to lily eden
Dear Lily Eden, My name is Hassan Aljanabi, I am the director/ owner of F&H Auto LTD since March 2014. I am the first and only owner since establish this company. The first address of my company was 150c Coles Green Road, London NW27JL, please check company house for more details. I currently share 8 Beresford Ave, Wembley HA01SA with Zoom Car. Zoom Car is a completely different company. I have compensated 100s of satisfied customers and never let one customer down. I also provide my customers with 3 months third party gold warranty... I have not sold a car to you and never faced a such problem. Please be assured that F&H Auto Ltd is not Dream or Zoom car. Many thanks
In December I purchased a car from F & H Auto. They were quite helpful towards me during the buying process. I saw the car that I liked and they were good. I asked to see how it drove and they let me have a test drive, I was impressed so I made the purchase and have not had any problems since that this car dealer has had to resolve.
Reviewer has confirmed their email address
F & H Auto Ltd is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
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