Super excited with my new car. Really good customer service, happy to show me anything on the car. They really couldn't have been more accommodating. Not pushy at all.

Where do I start with the poor experience? I saw a Skoda fabia Monte Carlo online which I liked the look of. I spoke to jack on the phone and said I was travelling from Southampton so could he advise me of the condition before travelling. He said it had one stone chip on the bonnet but otherwise immaculate. I left a £200 deposit as I couldn't make it up until the following week. The following week I drove to Bristol to collect the car along with my autel code and fault reader that does a deep search on the cars ecu control module. I arrived and from a distance it looked clean enough as you would expect. It was inside so just under artificial lighting. Firstly, I plugged the machine into the cars OBD port and every part of the cars system had lots of faults. I pointed this out to jack and he said he "knew nothing about cars". This was a very bad start as some of them were very serious and would have cost quite a lot of money to put right. I then decided to have a closer look at the bodywork and to put it politely, it looked like it had participated in the Monte Carlo rally!!!! The front wing had a big dent in it, the rear boot lid had a dent, every panel had a dodgy touch up paint job on it and pop marks (shopping trolley or car doors opening onto it) that would need taking out with a specialist dent remover/bodyshop. The alloys looked like someone had painted them with a pot of hammerite and a brush!! The bonnet had a lot of poorly touched up stone chips on it. I pointed all these out to jack and his reply was "I hadn't seen them". I find it hard to believe you would buy a car in to sell and not check or see them (You could have seen them from the moon). He then said "People are not fussy and just buy a car". I told him it was very tatty and I was going to leave it. He said "You won't find a cleaner one than this".lol. He then said "Well, I can't give you your £200 deposit back" and by this time I was just happy to get away and find a car that was in good condition and working order. Did I forget to mention the car stunk of cigarette smoke inside. I went back to Southampton, found a Skoda fabia Monte Carlo in Birmingham at a Skoda dealers for £250 more than he wanted for his one that had less miles, full Skoda history and a 12 month Skoda warranty and the next day I went to Birmingham and bought an immaculate, unmarked, as new model which I am really happy with. I would question this establishments reliability and code of trading conduct. I would strongly advise against this garage and having anything to do with them. THINK DODGY CAR DEALERS - THINK FAMILY CARS - BRISTOL. I have probably lost my £200 deposit but am just pleased that I didn't end up buying an over priced old banger. No matter what their reply is, I have just given an honest review based on my experience. BUYER BEWARE!!!!!!!

Family Cars Bristol were friendly, efficient and highly recommended

Family Cars Bristol is a great company, i had a small issue with the car i bought the problem was sorted out very professionally and quickly with no fuss. 100% satisfaction I highly recommend this company to anyone, if you want a great priced car witch comes with excellent after sales go to family cars.

Jack and Steve were helpful from the very beginning with giving me confidence in buying with them! Nothing was too much hassle for them and they went above and beyond to help me out! Definitely recommend 10/10!

I have just purchased my 3rd car from family cars. They offer excellent customer service & great value cars without bugging & harassing you. Every car I have bought has been without fault. This is a great family run business. Thanks family cars

I am the 2nd member of my family to purchase a car from Family cars, the service is outstanding . helpful .polite, gave me a great deal on my old car , my car was ready for collection when said and the after sales is excellent . I highly recomend a visit You will not be disappointed with family cars.

FAMILY CARS have made my car buying experience extremely easy. Upon meeting the team at family cars it felt as if they were willing to help in any way they could and that is exactly what they did. I would recommend family cars to anybody who is looking to buy a used reliable car as the service is very friendly and efficient. my daughter is over the moon with her car and i will defiantly be recommending to my friends and family. Great business.