Zeb L, January 2020
"Very welcoming and refreshingly genuine "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Many thanks to Paul and the team for helping me out in a time of need. Very quick assessment of my vehicles issues and equally quick in dealing with the problem. The friendly showroom allowed for a comfortable wait when my car was being fixed
+0 Found this review helpful
Adam from Fawdingtons Garages Hexham Suzuki in response to Very welcoming and refreshingly genuine
Thank you very much for such a kind review. We really do appreciate it!
Michael B, November 2019
"Poor customer relations "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My son who lives in Gosforth and works in Hexham had a noise from the engine/exhaust and was concerned it was terminal. Being new to driving was inexperienced and had received the car as an 18th birthday present. I took him to Fawdington Hexham where it was purchased to ask for an expert ear to listen and let him know what may be wrong and wether it was ok to drive till it could be fixed.
Reception were uncooperative unless he made an appointment, they could fit him in by the middle of the following week.
Went to Mathew Clarke and a mechanic had a listen and sorted it in less than 30 minutes - NO CHARGE, fantastic.
He’s changing his car soon and it’s not going to be a Suzuki.
+2 Found this review helpful
James Coulson from Fawdingtons Garages Hexham Suzuki in response to Poor customer relations
At the time both our technicians were busy and the workshop was full. Also before we even had time to explain ourselves you had turned around and were ready to go. We had cars with appointments in the workshop and you can't expect us to just drop what we were doing there and then to look at your car. We would also not be prepared to advise a customer as to whether a car is safe just by listening to it, the vehicle would have needed to go on a ramp and there were none available. Imagine how you would have felt if we had said it was OK then something happened.
We are pleased you got it fixed, I am sure on another day we may have been able to help but if you do require our assistance in the future it would be better to give us a call before coming in so we can allocate time to help you.
Joe B, October 2018
"Superb turnaround "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After a bit of a shaky start. The team at Fawdingtons Garage really shined through.
Thanks again to James and Paul.
My daughter and her husband, love the car.
+0 Found this review helpful
James Coulson from Fawdingtons Garages Hexham Suzuki in response to Superb turnaround
Thanks again for your business Joe. It was a pleasure meeting and dealing with you and your daughter. We are chuffed that the car is doing a good job and hope it will satisfy their needs for many years to come.
Kind Regards,
James.
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