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I bought a used car back in June that I found on Autotrader from here. The service was really good and the staff were friendly and helpful. The car has had a couple of warning lights which the dealership have sorted straight away but I can't say I would recommend them purely based on the fact that the car should not be having issues so soon. But overall they were good.
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The car was sold to us with a fault and kept switching off whilst driving, we brought the car in July 2015 and still in December 2015 they hadn't sorted the fault meaning I was back and forth with two children when I got the car back in December it was leaking exhaust uses to the engine bay and nothing was put together properly it then took until JUNE 2016 to get my money back and I lost over £1000 in other forms of transport and had to pay for my use of vehicle which I barely used but they bodged the paperwork to make it look as though 1000 miles had been done before I even got in the car! Fayrewood Car Sales in Ashley Road Boscombe and as for customer service first I was dealing with Andy who then said he wasn't dealing with it I was then passed to Craig and backwards and forwards Craig was extremely rude and shouted at me on a couple of occasions whilst my kids were there and said that the fault wasn't a fault at all all Peugeot diesel cars do that but he refused to prove his point on the other Peugeot's he had for sale because he was lying and it was insulting him saying this because obviously cars don't stall whilst driving along and make a struggling sound whilst switching on/ driving! I wouldn't recommend this place to buy a car just because of the pure fact if there is a problem with the car they won't fix it and you will have the hassle of no car (64 days they had my car between September and December) and out of that they have me a courtesy car for 7 days! I had to provide transport for the whole time even after when I was trying to get my money back so it was a very stressful and expensive year for me especially having a newborn baby we went there to spend a bit more to buy a safe and reliable car for the kids what we got was dangerous and a good job I got it checked as they have it back with the new problem of exhaust fumes filling the engine bay and obviously flowing back into the car It made us all ill over Xmas the only reason I didn't go to court with it is I had spent enough time but had I known the car was going to be back on their forecourts I would have reconsidered that decision I feel sorry for anyone who has to deal with these. I am not the only one to be treated like this after speaking with others, do beware!!
The service side of things was great at Fayrewood Car Sales, pleasant, helpful and I would use them again in the future, the car was cleaned and look good. The one thing that would notch the rating up would be if the car got a more thorough servicing before sale but apart from that I have no complaints and would recommend this used car dealership.
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Excellent service from start to finish- sorted out the finance, car was MOT'd and taxed within the day. If only all dealers were as well organised. Even got 3 days drive away insurance and 6 months free RAC roadside assistance thrown in.
Reviewer has confirmed their email address
Car Dealer Reviews has been informed that Fayrewood Car Sales has closed down.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Fayrewood Car Sales (CLOSED DOWN)
Ashley Road
Bournemouth
Dorset
BH1 4LL
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