We bought a car from fg cars and I will do everything in my power to ensure nobody else does!!! We couldn’t pick our car up for over a week after the deal had been done due to ‘lost car parts’ after collecting the car a few days later we noticed a really loud noice going over any small bump. Also the electric kept cutting off. I called the lovely Kieran who told me to drop it back in and they would look at it. We took the car back and the same day was called to say it’s all fixed and there’s no electrical problem. I collected the car and within 2 mins of pulling of heard the familiar noice that had been there previously. Yet again I called the lovely Kieran who said it had been test driven and was all ok but I could pop it back. So you guessed it...I took it back and low and behold it needed work doing. There independent on site garage fixed the noice and that was the end of that!!! ....... 4 excited children loaded ready to leave for holiday at 4.30am and guess what? You got it the car broke down! The absolutely amazing Kieran said to return the car and he would fix it. We returned it and he fixed it.....or so you believe! Off we went on holiday and guess what? The same part broke again! So we’re now in Cornwall with 4 kids for 2 weeks with no car. We were told by fg cars to sort everything out and get it fixed and they will pay. That’s all well said and done but have you ever tried to get a signal in Cornwall? We asked them to do it but was told no. Anyway my husband had to catch a bus into the village to a mechanic and get it all ordered and booked in but not for 10days as that’s all he could do for us! So for the whole holiday we were traveling on buses at £20 a time with 4 kids in high season. The 10 days pass and we take the car where it needs to be to be told Kieran had given them the wrong car part number and they can’t fix it. At this point I demanded the ever so helpful Kieran to find the part and sort it as we’re returning in 4 days!!! He found a used part and it was fitted the day before we came home. The mechanic advised to return the car and cut our loses as it was a health hazard. We travelled home and on the way home we were like a family of kangaroos. Constantly jumping with no speed what so ever! The fabulous Kieran told us to bring it back and they will fix it. We spoke about returning it and he said it wasn’t possible. It would cost us thousands and wasn’t possible. So we collected the car after arguing that we needed more warranty. We had the car 7 weeks with a problem every week. Kieran organised an outside warranty company to take over the cover on our car! I Day later I’m completely stranded at work again because the car had broken down and wouldn’t start! At this point we’ve completely had enough. Kieran’s telling us it’s just the battery and he’ll pay for a new battery. Enough was enough so we called motonovo who issued us our finance to be told that we were well within our rights of a refund. The lovely Kieran wasn’t so happy now! That in happy that he wanted an email from us telling him that motonovo gave us the advice we needed so he could pull out of using this finance company. With everything in motonovos hands now it turned out motonovo wouldn’t give us the finance for the vehicle in full as it wasn’t worth what they were asking. We wasn’t told about this at all. Fg cars took out another loan with motonovo for insurance against the car so that they got the full balance! It also turned out the first time we returned the car and they didn’t fix it we were well with in our rights to reject the car! We rejected the car and were awaiting our refund to be pestered by the amazing Kieran again blackmailing us. Saying he wouldn’t release the money to motonovo until I sent them an email telling them motonovo had advised us to reject the car. I refused to send the email and immediately called motonovo who called Kieran whilst I was on the line as well and the fabulous Kieran told them i was lying. He had literally hung up from me 2 minutes prior to this reusing to release the money. So motonovo took over and sorted it with fg cars so we had no contact with them after this. Kieran told us on returning the car that it would go to auction which was yet again another lie. It popped up on there site not long after being returned and then 6-8weeks later we have a letter from the tax because they still haven’t returned the log book! I never leave negative feedback but feel this is well deserved. I would avoid these at all costs. There not only lying salesmen they are also aggressive. Please don’t spend your well earned money here!

Was interested in a Seat Altea XL, the advert stated full service history with 7 stamps, looked good, but under further investigation found that this information is false, I dug a bit deeper & found that this car had not been serviced in the past 3 years (60K). Be vary careful of any car bought from FG Cars in Loughborough.

I purchased a BMW Z4 from this garage - this was sold with an MOT they performed on-site on the morning of the purchase. Within a few months a number of problems presented themselves - I took the car to 2 independent garages who said there was no way this vehicle could have passed an MOT 3 months prior. This was the list of items that were so damaged and dangerous they needed replacing immediately : BRAKE REACTION BUSHES 
N/S/R SPRING 
REAR BRAKE DISCS, PADS & SENSOR REAR BRAKE PIPES 
 ROCKER COVER GASKET Not only should it not have passed, none of these serious faults were mentioned or flagged on the MOT certificate. Both deemed the certificate fraudulent. The manager was never available or returned calls, the staff both myself and my partner spoke to were incredibly rude, off hand and arrogant. FG Cars denied the garage that undertook the work was linked to them (it shares the same site and they got my car in immediately when I turned up) and any wrongdoing. They said they'd only look at the car, which was too dangerous for me to drive, if I paid for a tow truck to return the car to them approx 70 miles away. FG Cars refused my suggestion of a neutral local garage giving an independent review of the state of the car (i.e. not their garage who had already been fraudulent they wanted it to go to). Looking at reviews for Loughborough Cars , now renamed FG cars , they have lots of examples of shocking reviews, citing appalling and negligent service. Most recently 5 star reviews seemed to have appeared without any commentary - don't be fooled. The reviews made it clear that the garage would not remedy this if I returned the car for them to check and I would incur further expense. I thought going to a garage with a physical presence was safer than Joe Bloggs from the internet but I was left with a £1000 bill in order to drive the car. This garage is run by scam artists and I implore you to look elsewhere for your car, or risk being sold an car that's unroadworthy or dangerous.

My stepson recently purchased a vehicle from FG Cars and initially was pleased with his purchase. However it soon became apparent something was not right with the front of the car. The bonnet to bumper panel fit on the nearside was such that the bonnet seemed to be too high, we also noticed that both front wings and front bumper were a different colour shade to the rest of the car. A few days later he decided to visit a local reputable bodyshop to find out how much it would cost to put things right. He was in for quite a shock when the inspector told him the vehicle had suffered a heavy frontal impact which had been poorly repaired using non genuine parts. To make matters worse the chassis member was cracked and front vertical panel severely distorted. In the event of a head on collision or collision on the driver's side of the car there would be little or no protection for the driver and front passenger. Upon contacting FG Cars, and after several attempts to speak to someone in authority, eventually it was agreed he could return the car for a refund. However he would have to pay £400 for the time he had used the car together with an "admin fee" of another £120. This he reluctantly agreed to as he wanted to be rid of a dangerous car. The car was returned and after some verbal ping pong over mileage and missing car jack, tools and service books which had not been supplied at hand over, despite the garage insisting they had, a refund was issued and has been received at his bank. The car was put back on the sales pitch and website in the same condition within 24 hours! These people obviously have few morals and have no regard for the safety of vehicles they sell.

Very happy with the car I bought. Excellent professionalism and services from the team at F G Cars. Very clean showroom, great selection of cars and a coffee/kids play area to sit whilst pondering over the sale. Would highly recommended F G Cars to friends and family. I will personally use them again in the future when making another car purchase.

Such an amazing service and the whole team at FG Cars Loughborough is lovely and welcoming.