This is an update of the situation to date regarding the BMW I bought from them with the 20 faults, since going down to pick-up the car and speaking to the garage that was supposed to be doing the work on my car I've been informed that they didn't do a thing to it not one fault was done, the wife tried to talk to the owner of first gear auto's by phone as once again he was out the country, she was told to get out of out of his office, to get off his phone, to get off his property and to not bother him again this is from the owner of the garage. The car is in a worse state now than when I took it to them, the owner is not even got the decency to return any of my calls neither has any of his staff. This garage seems to think that they are above the law, but they're not i know my consumer rights and they've been informed about them.

I purchased a bmw from them at the end of June 2017 had it independently inspected to be told that there are 20 faults with it. Tried 3 x a day 7 day's a week on the 3 number's given to me for 6 week's I left voice mails, text messages and emails no replies to any of them, wasn't until I left a review that someone contacted me, telling me that if I didn't take down my review my warranty would be revoked and cancelled. As I'd had no joy from them I contacted trading standards who informed me of there legal obligations under the law,.I was also informed that the warranty is an added bonus, and that it's down to the garage to sort out the faults, when I'd informed them (the garage) I'd had legal advice and that there options are as follows, that they must prove that the faults stated do not exist at there cost and to put them right, the next option is to replace the vehicle for like for like and the 3rd option is a full 100% refund I was told by the owner that I was misinformed and that I'd been lied to, and in fact he was right and that it was all about the warranty, it wasn't until I sent them a copy of the letter from trading standards and a report from them about another rogue garage that had been fined something like£35,000.00 that they realised I was correct, they opted to repair all the 20 faults so reluctantly I dropped the car off on the 28 08 17 I'd informed that I was going to be out of the country the next day for 2 week's until the 13 09 17, I had about 10 minutes to wait until I was boarding the flight when I received a call from them telling me that my car had been involved in an accident the day I'd dropped it off and that the boss had known early on in the morning about it, the damage is quite significant to the front passenger door, best thing about this is that the boss of the garage won't even speak to me about it, when I rang them he answered the phone and got someone else to talk to me, the other thing that's quite amazing is the fact that the person who hit my car only has a provisional licence and that the vehicle that he was driving only has insurance for a month seems very dodgy and suspicious to me, and guess what they're not answering any of my text's once again, people need to be made aware of this.

I recently purchased my vehicle from first gear autos and i am happy with the customer service received, any queries regarding the car have been seen to in a timely manner. Would recommend this company.

Purchased a bmw 750i from them had it independently inspected to be told that there was 10 faults with it, and that the dealer would have known about them prior to selling the vehicle, since being told this information I've tried contacting them via email voice mail and phoning 3 time's a day 7 day's a week, with not as much as a returned call, this dealer is nothing more than a liar and a crook, he also bought my old car of me told me it was only worth scrap value, it's been now advertised for sale by themselves for nearly £1000.00 he's nothing but a cheat and a crook, my advice to anybody looking to buy a used car to STAY well away from First GearAutos Ltd based in Luton.

Bought a Lexus from First Gear Autos about 2 months ago, the car was valeted clean and had everything it said on the advert. Very happy with the purchase and highly recommend them.

Having variety of cars that suits most tastes. Sales man very efficient, professional, easy to communicate with and hassle free. Excellent experience. Pleasure to do business with First Gear Autos.

I have bought 3 cars now from First Gear Autos, one for wife and two for myself. Each time we received great excellent service with periodic follow up call to check if everything is OK. Request for customized car audio and telephone hands free were promptly dealt with hassle free. I will use again and recommend.

Just bought car from First Gear Autos. Ford kuga . Cost 7k. Cracked panoramic roof, foot well full of water, climate control not working, rear heated screen not working, seat trims bodged to fit as they were broken, service stamp in book but oil sample check found no service had been carried out. 12 months mot but all discs worn out ( confirmed by a legit mot station that they should have failed) he would happily have your family in an unsafe car. No emmisions slip with mot. Despite a thorough check prior to buying plus an amount of trust (more fool me) . Found all these faults when i got the car home. Cost 3.5k to fix it all. He will not answer calls, texts or emails. Use him at your own peril. I am not stopping with reviews I am going all the way, trading standards the lot