I recently had a profoundly negative experience with TrustFord in Dagenham, and I feel compelled to share my concerns. I took my vehicle in for a service at the end of December, specifically highlighting two crucial issues: a battery problem and a concerning noise emanating from the suspension. From the outset, the service felt rushed and unprofessional. I received a text message to collect my car earlier than expected, and crucially, I was not provided with the standard vehicle health check video. Upon arrival, I was met with complete amnesia regarding the issues I had clearly communicated both on the phone and in person. To my dismay, the suspension noise persisted upon leaving, and a few days later, my car required a jump start, confirming the battery issue was unresolved. The subsequent customer service was abysmal. My feedback call was met with empty promises of a follow-up, which never materialized. Emails were ignored, and repeated phone calls resulted in further broken promises of callbacks. Eventually, I had to physically visit the dealership to speak with a service advisor, who also failed to follow through on his commitment to investigate. After a formal complaint and weeks of chasing, I was finally told to bring my car back for a two-day inspection. Even this process was riddled with errors and delays. The car wasn't inspected as promised, I was asked to collect it and return it, and then the return was delayed again due to un-ordered parts. This wasted me time and money. Ultimately, they did identify the issues I had initially reported, along with other problems that should have been addressed during the initial service. However, the sheer incompetence and lack of communication made the entire process incredibly stressful and frustrating. I left TrustFord Dagenham feeling completely undervalued as a customer. The repeated failures to address my concerns, the lack of communication, and the overall disorganization have eroded any trust I had in this dealership. I would strongly advise anyone considering using their services to proceed with extreme caution.

I wish I could give negative stars. This Dagenham store is an absolute disaster. For the past 12 months, I've been back repeatedly for the same issue they can't seem to fix, and each time they have the nerve to charge me for diagnosing the exact same fault. Communication with them is nearly impossible—they're impossible to reach. And to top it off, when it's time to pay for their incompetence yet again, they refuse to accept cash, Apple Pay, Google Pay, or Samsung Pay. They insist on a physical card, making the whole experience even more frustrating. This place is beyond a joke.

Extremely bad service. I booked a service. I was told the car would be ready by 12pm. It was 1pm and the car was not ready. When I called to ask for an update no one answered the phone. No one called to inform me about the status or when to take the car. In the end, when I took it, I found a scratch on the car. Avoid this service.

I came into the Ripple Road Ford Branch for a recall on my Focus ST. I usually avoid having any work completed here, as previously my mustang was damaged whilst in their possession during a service appointment. However, in this case, I had no other option. I waited whilst the work was completed, and once I had access to my car, I was so angry and disappointed (yet again) with the quality of their work and customer service. My car had been cleaned the day before my apt. They didn't use any car seat covers or floor mat covers, which meant I now had muddy footprints all over my floor. They scratched an interior panel when removing the part above to fix the recall issue. They never highlighted this to me when handing the car back, so I can only assume they were hoping I wouldn't notice! In general, the workmanship is shoddy, the care for vehicles is awful, and the customer service is shocking. The repairs and work are completed by kids with no regard for others' possessions. Unfortunately, I'll have to return for this damage to be repaired although I am yet to hear from them, even after being told someone would be in touch to book me back in asap! Basically, I would advise that you steer well clear of the place if you have the option!

I booked a used car from Trust ford, Dagenham on the 21st of January for an estimated collection date of the 24th of January. I booked leave and arranged transport to pick the car up. I was disappointed to know that the car wouldn’t be ready when I contacted the team on the evening of the day before collection. I decided to cancel due to a lack of communication from the team. Since cancelling the order I have emailed the and called them multiple times. I am still waiting for them to return the deposit. They even tried to contact the manager of the used car showroom in Dagenham. He refuses to attend or return calls or respond to the email. He asks the receptionist to tell me that the return is in the process but it has been a week. In a way, I am glad I didn't buy a car from there as I can only imagine how horrible the service would have been if anything was wrong with the car. This is my personal experience. It has been horrible.

called up to buy a used car, got put on hold for over 20 mins. This place is crap!!! waste of time.

On Tuesday my partner rang Ford Dagenham in regards to a car he saw online, was told that it had been sent to Edgeware and that we had to purchase through Dagenham and the car to be brought back due to Edgeware not being able to MOT or Service the care due to it not having a garage. Was told that the car could be delivered to us by Friday. During the week a £200 deposit was paid for the car. The next day we was then asked for a further £5000 for the car as another deposit which we refused to pay as we had already paid the £200. I was told on Thursday afternoon that the car should be in Dagenham by Friday so an option was for me to collect or wait for delivery to my home address for the following week. Friday came and I was told that the car was not going to be delivered to Dagenham until the following week so I would not be able to get it until the very end of the following week. So I decided to ring Edgeware. I was told that I could buy from them and they went out of there way to send me a video of the car and came back to me within half an hour to say that it could be delivered first thing Monday morning. (I was told by Selven at Dagenham that I could not buy from Edgeware. I would have gone directly to Edgeware at the start of the week and would have already had the car) so I then rang Selven at Dagenham to ask for my refund back as I was going to purchase with Edgeware and that I no longer wanted to deal with Dagenham. Selven then told me that I couldn’t buy from Edgeware as the car was still showing on there forecourt so I then told him I had spoken to Edgeware and the car was not even on there system as being sent back to Dagenham. I told him that he lied to me as on Tuesday he stated that I couldn’t buy from Edgeware but I had spoke to Them and I could. He then was flapping and saying he couldn’t refund me the money I then told him again that he was a liar and that I did not want to do buisness with there branch! He told me that he didn’t want to loose the sale And so I told him again I no longer wanted to deal with Dagenham and that I wanted a refund. He then told me abruptly He would refund me and then and hung the phone up. When your investing a lot of money in a car you expect a service of trust and common curtesy. All because he didn’t want to loose a sale and commission he lied from the off. Dagenham Ford is not a good place to buy from, you constantly get fobbed off and told different things daily.