As I wished I knew before, now I have to share my horrid experience with this "FORD authorized" place, hopefully to save lots of troubles to other people. Twice I had "The pleasure" having to deal with Trust Ford Dagenham and I wish I never! Not that I wanted to, both occasions I had no choice as it was for insurance claim and replacement under the guarantee case. First time my insurance sent me there to get estimate after being hit bu other driver. All looked ok, they inspected the car, made all notes, took pictures but ....... refused to give us any report as they apparently deal directly with insurance. Retrospectively, this should be the alarm for me back then. Because having traveled soon after this visit, I didn't leave the car there for repairs nor did I make any appointments as I wasn't sure of my schedule after the trip. What a nasty surprise I had finding out that Ford Dagenham never bothered to send the quote back to my insurance as I didn't leave the car or booked it in immediately for repairs. Ended up paying the repairs from my own pocket (nothing minor - bodywork on door, rear wing and bumper) and it took my over 2 months to get the money back thanks to Ford totally screwed up with my estimate. Second time we had replacement of the DPF valve under guarantee. Ford Dagenham "was thinking" if they will approve the replacement under guarantee" for almost 1 week without touching the car. Well, they had time to go around and give us a quote for over £ 5k for other things before finally did what they been obliged to do. . Now, as we didn't leave the car with them to do all those jobs which they quoted (honestly, after shopping around, realized what a daylight robbery that quote was!!!), we ended up with replaced DPF valve, which was most likely intentionally poorly connected so other parts and what a surprise, issues appeared almost immediately and also within 1 day from picking car from them, transmission error code "suddenly" appeared and caused huge issue. As being due to travel across the Europe in 1 week time, Trust Ford Dagenham's "tender loving care" costed me further £1500, not talking about immense stress. So to everyone, if you are not millionaire (well, then you might not be driving the Ford and it doesn't apply to you) or didn't win the lottery, AVOID FORD IN DAGENHAM BY MILES!!!