Boyd Craig from Formula One Car Centre Limited in response to shocking service

We have plenty of small Automatics in stock, maybe if you had explained to peter on the telephone that you were looking for a small engine size due to insurance for your daughter and had a small budget in place he would have been able to tell you exactly what we had available. I apologise that you feel you had a wasted trip. All the best.

Boyd Craig from Formula One Car Centre Limited in response to Service was poor from start to finish!

I apologise you experienced issues with your vehicle. I'm glad we were able to resolve them in a timely manner under your warranty. I believe you left your bank card in the courtesy car and that we posted it out to you. All the best.

Boyd Craig in response to Did what they said on the tin...

Thanks for your feedback

Craig weir in response to Fantastic

Fake review lol

Paul Cowan from Formula One Car Centre Limited in response to DO NOT USE THIS GARAGE

Dear Steven As with any member of the public you are entitled to review the service you received. However I am disappointed that you chose to do so in the manner that you did. As such I must clarify some of your points so that other potential customers can have some balance and factual information, so I will happily address your points. You claim that the mileage wasn't genuine and part of your reasoning was that the car had no service history. This statement is false as the car actually had full Mercedes history stored in the cars computer which I printed out for you. The mileage was in fact proven to be accurate. Had you provided factual proof then we would have had cause for concern however you backed this allegation down when presented with the printed evidence. You told me in a conversation that a main "Mercedes dealership in Edinburgh" had carried out a "Full inspection report" and that they advised that the timing chain was noisy. It turned out during my investigation that it was in fact your mate with a laptop that was advising you and that no such dealer inspection had taken place. I must strongly disagree with your statement that "everything that goes wrong with any used car is wear and tear pal". Things can break or fail, this is why we give and stand by our warranty. Its just that the information that you supplied was either false, fabricated or came from your mate and could not be backed up after we inspected the car. All of our cars, including yours, are sold with a fresh independent MOT and a full 87 point PDi inspection. This is a fact that we provide on every purchase. Your statement that we do not check our cars is obviously another false claim to make your review as negative as possible. When we are faced with any complaint we must establish the facts. When we presented with main dealer reports and then find them to be false we have a right to reject the complaint. I am sure that when people read this they will apply common sense. If we sold you faulty goods then we would be obliged to take the car back. We even offered you the opportunity to exchange he car for another however you chose not to. The choice to sell the car, if that is true, was your own. I stand by my decisions as they are based on facts, obligation and experienced judgement however when someone is found to be giving false and misleading information we will reject their complaint. You and I discussed all of the above in detail and I presented you with the facts before you withdrew your complaint and collected the car. I am proud of the service that we provide and the high standards that we set for our products and services. Customers are free to have inspections before they buy our cars and sensible enough to make up their own minds without relying on fabricated negative statements. If any potential or existing customer wishes to contact me to discuss any concerns either before or after a purchase I am happy to offer my time. Kind Regards Paul Cowan General Manager

Steven Russell in response to DO NOT USE THIS GARAGE

Nothing I've said is untrue Paul. Timing chain needed replaced, you didn't replace it. Take your lies somewhere else. I just hope people see sense and don't buy from your dealerships.

Paul Cowan from Formula One Car Centre Limited in response to DO NOT USE THIS GARAGE

Just a question I forgot to address in my previous response. When you sold the car to WE BY ANY CAR, Did you guarantee the mileage ?

Steven Russell in response to DO NOT USE THIS GARAGE

Had to take one of the services you provide me with and rip it up. The one that was 107,000kilomitres. Which is 67,000 miles. The mileage on the car was 62,000 so you can see the discrepancy. If they seen that last service they wouldn't have taken the car as they would have known it was clocked. Tried to sell it to "cash for car" they cane and seen the service and didn't buy it because of that. I've got photo evidence of the service in question and photo evidence of the mileage so can post them if you like? THE CAR WAS CLOCKED AND TIMIMG CHAIN WAS KNACKERED! GET IT IN TO YOUR HEAD AND STOP THE DENIAL! Why would I waste my time writing this review if it wasn't the case Paul? You think I like wasting my time writing reviews? You were out of order and you know it. Please check your records about the services and you will see.

Niall Clark in response to DO NOT USE THIS GARAGE

Hey Steven, I'd a very similar experience with these shower of crooks many years ago. I only wish I had a site like this to research before purchasing a car from them. I had a myriad of issues I had raised within weeks, yet they had maintained that a service and MOT was carried out, an independent inspection would prove otherwise. Their warranties are not worth the paper you wipe your butt with, and looking at other reviews you are not alone. Reading through the positive reviews I would suspect most of them will have been made up by staff and friends of the company. As for myself out of a stroke of good fortune and good luck the POS Audi I purchased from them was wrote off after a car bumped into it so recouped most of my money.