Boyd Craig from Formula One Car Centre Limited in response to Gutted and made to feel like a fool

I am sorry you are dissatisfied with your purchase. We do not sell new vehicles. All customers have ample time to inspect the vehicles inside and out before committing to a purchase. From your review I can see you spent some time looking over the vehicle and were happy with it as you completed the purchase. Speaking with the sales point of contact at High Station road I believe we sent out a dent specialist to go around your vehicle at our expense and as a good will gesture. If you wish to discuss further please contact the Glasgow Road branch and ask for myself.

Dylan mclean in response to Great service

I am the person who wrote this review and I take back everything I have said about f1 cars , steer clear , the problem I had with the car has now returned , I phoned George about it and he told me he would phone back , I am still waiting for that call , after reading other reviews I realise this is normal for them to ignore issues , I am currently waiting for a reply from my lawyer about this issue

Boyd Craig from Formula One Car Centre Limited in response to AVOID THIS DEALER

The vehicle was as described.

Willie in response to AVOID THIS DEALER

Boyd Craig - The car was as described?????? OK how about we ask others on this one? So we decide to buy a Landrover Evoque, we test drove one locally and this had parking assist in the upgrades. The salesperson showed us this feature and as my wife works in a busy hospital and has to park on a street this was a great bonus. So we search cars with this in the description - the advert in question for this car had a heading UPGRADES, under this heading parking assist, now under the heading standard features it states front parking aid sensors and rear parking aid camera, so the fact this is under standard and parking assist is under upgrades would anyone else reading this think it didn't have parking assist? The next thing in dispute is the service history. Under UPGRADES once again it is stated FULL SERVICE HISTORY, so on getting the paperwork from the garage the last service was 3 years ago in 2017, at this time the car had 40,000 miles on the clock, the car now has 75,000 miles so we have went 3 years with no service and its driven 35,000 miles? ive been told it was sorn for a year? even though this does not account for lack of history, but the garage owner insists that he would be happy that this is a full service history, well sorry i disagree with that. I have written to the previous owner and also to DVLA to try and ascertain the history for this car as well as pay a company who are looking into the car history so I will update this review in due course. Meanwhile anyone having problems i would recommend you email or speak to consumer rights Scotland. They will tell you your rights and help you pursue a claim against the garage. And as yet i still stick by my original review to avoid this garage, I wish I had.

Sheila Wright in response to AVOID THIS DEALER

Hi do you have an update on how your complaint is progressing

Willie Carroll in response to AVOID THIS DEALER

Hi Shiela, Yes we have resolved this issue, not really to our satisfaction, however as we are very busy it was either accept or go to court so we just wanted it finished. As the garage said it had a full service history when it did not, they blamed it on been sorn'd however we were able to establish this wasn't the case at all and in fact the car was driven and mot'd in Ireland, so really the garage lied by saying it had a FSH and also by saying it was sorn'd, so they have given us a years warranty and also a free service next year. We do like the car and wanted to keep it so rather than having the inconvience of court we accepted the offer. We are still awaiting it in writing though. I really wish I had found this page prior to buying the car as I would have avoided it, or checked all the details. Going forward i would say to anyone wanting to purchase from here, check everything is correct, and get proof of what they say the car has in terms of extras and service history, and get a decent warranty. Everywhere else we went we were getting a min of 3 months warranty with most places a years warranty, i did email the garage and asked what their warranty was and got told it would be explained when we bought the car. So when we got the paperwork with the car it was only one months warranty! So really all we are getting from the garage is a years warranty we could have got anyway if we purchased from a different garage, and a service they insist doing so that means another trip to the garage which is almost an hour away so most of the day will be taking up to drive there, get a service and get home. We should have stuck to our original plan of taking the garage to court for a full refund, but i was too stressed with the whole situation. Have your purchased from this garage?

Boyd Craig from Formula One Car Centre Limited in response to An update To Our outstanding Dispute

Karen traded in an RCZ that was described as mechanically sound and not needing any work signing a contract to validate this. It transpires the RCZ is not mechanically sound and requires a new engine. Your sales point of contact has been reprimanded for his language and attitude and further training has been scheduled to eliminate this going forward, I feel he was extremely frustrated given the fact you had let him down regarding your part exchange and emotions got the better of him. He is fully aware that is not the F1CSM way and he has apologised to you. Unfortunately we have been in the middle of a global pandemic and the DVLA have only been processing essential workers applications, this was explained to yourself and your husband on numerous occasions however you continued to call repeatedly about the V5 for the Range Rover probably panicking due to the fact that you knew you traded a bad vehicle in and it would only be a matter of time before we had realised what you had done. As per our warranty terms which were explained to you and agreed and signed for, the vehicle must be returned for inspection and repair, however as we are reasonable people we agreed to send you a new door lock and pay for the fitting (you should have the cheque by now) I am sorry your experience was not as expected and I would be happy to un-wynd the deal and give you the RCZ and money back. Please feel free to call me on 01324 634455 to arrange.

Karen Ritchie in response to An update To Our outstanding Dispute

I'm struggling to keep up with the different versions here! George said the car was sold the new owner travelled 45 Miles and broke down- you now say it never left the premises????? George said the timing chain needed replacing - you now say its the engine!!!! I am not a liar so please refrain from implying this. Please feel free to call me this afternoon to discuss the way forward rather than continue this here

marie russell in response to An update To Our outstanding Dispute

I just purchased an RCZ hope it isn't the same one. gun metal grey? I agree with the salesman not wanting to know after purchase but the staff in the workshop were excellent, provided great customer service and done the work required to be sorted on the car, couldn't fault the workshop staff at all. they actually restored my faith in garages

Sheila Wright in response to An update To Our outstanding Dispute

Hi Karen Do you have an update on your dispute with this would be interesting to find out what outcome was