I bought a Vauxhall Astra from Fort Used Car Centre and everything has been fine, I have not had any problems with it and it's been a few months. It was received in very good condition and it was a good price. I would recommend them based on my experience up to now.

Really excellent service! Had no issues what so ever. Really Happy with the car and the price. I have recommended this dealer to lots of people and will continue to do so.

My wife and I placed a deposit on a Mazda 5 reg no. MA08SVP on a miserable and rainy Bank Holiday Monday. I clearly remember this as it was her birthday. We were shown the car that was, at the time, having a valet ready to go on show. We couldn't really get a good look but it looked very nice and placed the deposit anyway as the salesman said its better to secure it with a deposit and test drive later. Unbeknown to us this is where the shambles began which you will be made aware of shortly. I explained that the car was way over our budget and the salesman (let's call him Billy Bullplop) said he would 'sort us out with a service on the car'. To do this he went over to his manager who agreed. I was still not satisfied and very weary about parting with so much money. Billy Bullplop then said "If I can get you a 12 month warranty, can we shake on it?" Again I agreed as we wouldn't have any worries for 12 months. So again Billy Bullplop went over to the manager to ask and again the manager agreed. We shook on it. The deal was done, paperwork drawn up and deposit put down. On the day of the test drive and purchase we were contacted and informed they were waiting for a part. NOTE; the date in question showed the car was MOT'd, 7 days after they had already had it MOT'd. Read into this what you will. Also why was the car after a part when it was to go on show AFTER the valet. Surely the valet would be after its tests and MOT? We eventually got to test drive it. It seemed fine and went back to complete the purchase on 30/08/2014. Billy Bullplop then asked me to sign at the bottom (not read, sign) of the purchase agreement and then the funds were transferred. As far as I was aware the service had been done and 12 month warranty a cert. We could not drive away with any paperwork (including warranty) as Billy Bullplop informed us there was a staff shortage at the time and a large backlog. Another ruse on there part I believe, as you will discover. Anyway, within a week the car was playing up and was very poor with its performance. It was booked in for repair and collected later in the day. Mr. Mechanic Man informed me they couldn't find what was wrong, but had serviced it hoping it would fix the problem. I informed Mr. Mechanic Man that it should have already been serviced and.....well you can see my first encounter of shambolic behaviour and false promises. Billy Bullplop called me and said he was 'sorry' but told me "Well you got the service though didn't ya." What a lovely, friendly apology. The car continued its bizarre behaviour and Mr. Mechanic Man told us we had to take it to Oldbury (nowhere near us and at our own expense) to have it checked. Gladly it was repaired and normal service resumed. The guy from Oldbury also inform me that the knocking I was concerned about soon after the purchase was probably a design fault in the anti roll bar system which causes it to knock. OH HOW WRONG HE WAS. It turns out it wasn't a design fault and the shock absorbers were non existent, which Mr. Mechanic Man also had to put right at a later date. So much for the so called pre check and road test before sale! Anyway, we noticed the hazard lights did not work so the car was checked in yet again. We were informed it needed a new switch and it was ordered. I collected and began to drive it home. Half way home and I noticed the dashboard had been butchered and was covered in deep scratches. Booked it in again for repair and all they did was sand down the damaged area. All this did was highlight where the damage was. It looked, and still does, look awful. They have refused to replace it and is beyond repair; something Mr. Mechanic Man agrees with. How can they justify this? Oh, I'm still not finished. Eventually we received our paperwork via Royal Mail and the date they sent it was 06/10/2014, nearly 6 weeks after the purchase. Cut a long story short, our warranty was for 3 months only and not 12 months. I called Billy Bullplop and he said he didn't fill out the paperwork correctly and it was my fault I didn't check it! He also said it could not be honoured as he cant remember (funny how he remembered the service I never got), but would look into the CCTV due to my memory about him back and forth with his manager. Billy Bullplop never did and never got back to me. Had we have got our paperwork the day we bought the car, which is good practice, I would have picked up the mistake before driving off the forecourt. Do they put a delay on this on purpose. With all that's happened it wouldn't surprise me. With all that had happened, I went in to confront Billy Bullplop but was told he was on annual leave. So I was given the pleasure of talking to, well let's call him Pants on Fire. Pants on fire said he was inclined to believe me about the 12 month warranty, but could not honour it due to malfunctioning paperwork. I said we shook on it and CCTV (which Pants on Fire showed me was in good form and overlooking Billy Bullplop's desk) will confirm my story. You would even be able to see the paperwork as it was that clear!! Then Mr. Mechanic Man entered the meeting and confirmed the dashboard is beyond repair. Pants on Fire said they are not willing to replace the dashboard as it is not practicable. I said this was not good enough. I paid a hell of a lot of money for this car and all I want is my dashboard replaced. I informed Pants on Fire that I've never asked for compensation and don't want it. I want the car I purchased to be put right. Pants on Fire continued to say, that as compensation he will honour the 12 month warranty (which by right should be mine anyway) and a free service next year (I couldn't get a free service when purchasing remember). I kindly declined and reiterated I wanted the dashboard replaced. We were getting nowhere so Pants on Fire gave me his word he would call me the next the day with a resolution. True to his word Pants on Fire called me the next day, but no resolution was found. Pants on Fire said he would continue to work with it and gave me his word he would call me the next day. The call never came. No call has ever been made to me since then. I called myself to speak with Pants on Fire, only to be told he is not available. What a surprise. I have emailed them to complain. I have written to them to complain. My correspondence has been clear and concise. I have had to send every letter recorded delivery so I know they have received them. And TO THIS DAY, I have still not any contact with these arrogant, poor excuse of a car salesmanship. The only option I have left is the legal route and I am currently trying my hardest to put together enough money to start proceedings. Also during the winter months, we've discovered that a seal on the windows has ruptured somewhere as condensation is freezing the INSIDE of the car!! Who is checking the car before forecourt presentation? Stevie Wonder? PLEASE PLEASE PLEASE, IF YOU VALUE YOUR FINANCES, YOUR INTEGRITY OR YOUR TIME, AVOID THIS SHAMBOLIC SHOWROOM AT ALL COSTS AND PLACE YOUR FAITH ELSEWHERE. ONCE YOU PART WITH YOUR MONEY IT'S GAMEOVER FOR YOU. Oh, and to add insult to injury, the hazards still don't work. Go figure.