Carl S, June 2020
" SKODA YETI NEW MOT - WHAT A JOKE ! ! ! "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
MOT no advisories. So many faults after purchase, Took for re-mot, needed new front discs and pads, Rear brakes binding owing to holding pins being inserted incorectly. Passenger link harm lose, rubbers perished no grease. part roof rail missing, rear wiper cap missing, wheel badge missing, Told to source he would pay. still waiting. said it is not is problem, if people go on forecourt when closed and take things of his cars, my problem not his, aircon needed regassing waiting to see if it leaks. cost £80.00 still waiting for payment again not his fault,what did i expect for a 10 year old car. stated in ebay advert car had heated seats when i explained it hadn't again my fault i should have checked. good with words Bull s... comes to mind, very arrogant and rude when confronted with anything wrong, it is always the purchases fault. I do not understand why when you purchase faulty goods you can get a replacement or a refund, although the trading standards and consumer wrights state you have rights to a full refund or repairs./ Yet he gets away with it. do not be misled by all the good reviews, take a long look at all of them as they tend to be worded similar. Please please take note of the bad ones. if i could give a minus star i would. MOT IS NOW IN THE HANDS OF VOSA. ALSO TRADING STANDARDS ARE GETTING A FULL REPORT TODAY. I HAVE PHOTOS TO PROVE ALL FAULTS. BEWARE BEWARE STAY AWAY AT ALL COSTS, THERE ARE PLENTY OF OTHER DECENT GARAGES OUT THERE.
+10 Found this review helpful
AVOID AT ALL COSTS in response to SKODA YETI NEW MOT - WHAT A JOKE ! ! !
The same for myself. They told me new front disks had been fitted, they hadn't. They were unsafe and I paid to have them replaced, the gearbox/clutch is faulty, the stop start doesn't work. I've sent multiple emails which they say they never received (I have proof they did). I sent a recorded delivery letter of complaint which they signed for with an "X". They have constantly lied in their response to my complaint on here. My case is now with trading standards and I shall publish the outcome nationwide. Seriously, avoid this place at all costs.
Anonymous, May 2020
"AVOID AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was unfortunate enough to buy a car from here. The morning after I purchased the car it would'nt go into gear until fully warmed up and even then it struggled to go into reverse. The stop/start function did'nt work either. Despite repeatedly contacting Forton Motors they completely ignored my complaints including emails and a recorded delivery letter giving them 14 days notice to contact me. Still nothing! The case is now with Trading Standards. Don't be deceived by the 'recent' good reviews that have suddenly appeared. Take a look down the list to see what this company is all about.
+5 Found this review helpful
FORTON MOTORS from Forton Motors in response to AVOID AT ALL COSTS
Regarding this 2nd anonymous review !! it would appear to be one of the same person !! again we know nothing about.
AVOID AT ALL COSTS in response to AVOID AT ALL COSTS
In response to Forton Motors reply. You know who I am. The car I bought was a fiat 500 twinair plus. You are lying about me not contacting yourselves (I have the proof). I'm not the only person who has had terrible trouble with this garage. Scroll down past the good reviews that all appear to have similar wording and many havent even confirmed their email addresses, and you will then see the 'real' reviews from unhappy customers.
Trading Standards are on to them.
Anonymous, March 2020
"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from here. The next morning I noticed it was difficult getting it into reverse gear and the problem has worsened. The 'stop/start' function on the engine is broken too. Despite being assured the front brake disks had been replaced, they haven't. The three month warranty only covers repairs up to £250 which is laughable and is managed by an external insurance company. The reason reverse gear is problematic is because the clutch is at fault but isnt covered by the useless warranty. The broken stop/start function is either due to a weak battery or a faulty module which costs £200 to replace and isnt covered by the warranty. The car was advertised as being in "excellent condition" which it obviously isn't. The company haven't responded to my emails I sent via their website. Trading standards have been informed and legal advice is being sought.
+3 Found this review helpful
Anonymous in response to Avoid!
I have almost exactly the same problem with them. Bought a car in "excellent condition", fault developed, they direct me to warranty, warranty covers next to nothing. Really fishy salesmen... Be aware the warranty they provide does not remove your right as a consumer under the Consumer Rights Act 2015 where the vehicle should be fit for purpose when you buy it. Opening a court case against them now followed by some legal advice.
Do not let it go! Fight for your rights.
FORTON MOTORS from Forton Motors in response to Avoid!
In Response to reading this anonymous review we have took time to check with our after sales team who log and record every query however made, we have never received anything relating to issues described at any stage. We have checked the last 12 months to date, also over the lock down period when we were closed our after sales we still dealing with any queries again all logged !
Rebecca M, March 2020
"Purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car, with full service and MOT. Easy straight forward transaction. Pleased with the car.
+3 Found this review helpful
FORTON MOTORS from Forton Motors in response to Purchase
thanks for great review
E.shaw, March 2020
"Great service, thanks Stu"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thanks Stu for getting our car ready for collection so quickly, cant thank you enough, brilliant service.
+3 Found this review helpful
FORTON MOTORS from Forton Motors in response to Great service, thanks Stu
thanks for great review
Wilson, February 2020
"Wilson"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good car garage to deal with ..car bought in tip top condition ..and nothing was to much trouble..dont take my word for it call in yourself...😊
+9 Found this review helpful
Staff from Forton Motors in response to Wilson
hi thanks for your great review
Joanne R, February 2020
"Great staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great car and staff
+8 Found this review helpful
Staff from Forton Motors in response to Great staff
thanks for 5 * review
Paul R, February 2020
"Great company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my Citroen C3 from Forton Motors last year, i can honestly say that they are a pleasure to deal with, ive been all over the country since, and would not hesitate in going back
+6 Found this review helpful
David, February 2020
"Friendly and helpful without being pushy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Arranged to pick up car Saturday am. Was ready and in tip top condition. They were happy to explain all aspects of car and to tax online for me.
+7 Found this review helpful
Stephen, December 2019
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently been into Forton Motors as thinking of changing my current vehicle. My last 4 cars including my current one, have been supplied by them. I’ve had no problems with any of them, and any queries or issues I’ve had (which have only ever been minor), have been dealt with efficiently. They are currently sourcing my next vehicle for me, and they were very helpful. Would definitely recommend
+6 Found this review helpful
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