I put a £500 deposit in September for a mobility car.i was promised I would get the car in January.I was then told in January there’s a delay.Ok I will wait ,was then told by one gentleman I would get it at the end of April beginning of May.Today out of the blue I got a phone call off Volvo to say that they couldn’t get the parts so they were cancelling my order.I wasn’t offered a different model nothing at all.Needless to say I think they don’t want our custom.It was being adapted for me as well to make it easier for me to drive.Gutted is an understatement but I had to write this review as I would hate the same thing to happen to somebody else.The sales guy who phoned me from the dealership in Swansea said he had had to cancel 40 cars,and that it was out of his hands.

Very poor customer service, not returning phone calls, unable to reach the people you need to speak to. Also took an over payment off us and then tried to tell us that's what was supposed to happen, only when I rung the finance office myself I found they did in fact owe me money, sales team very poor, communication awful! Vehicle not cleaned properly, previous owners stuff still in the car!

Bought 2019 V90 ex Volvo fleet car ,only to find out it has previously been fitted with a tow bar .No mention during purchase I was absolutely gutted when this came to light ,FRF were not interested when I complained ,they did offer to refit the tow bar and provide a good discount . Turned out they over inflated the price so the discount was non existent. Be aware and do all your check ,ask to see the car on a ramp .

I had my xc60 serviced in frf Volvo llansamlet yesterday, whilst the lady on the desk was extremely pleasant and efficient, I found all the other staff very unwelcoming and a bit strange, on top of this there is a big scuff mark on my sill and the rubber is creased where the mechanic has dragged his boots over it! Extremely unacceptable in my eyes, I will never use them again 👎🏽👎🏽👎🏽👎🏽

BE WARNED DON'T BUY FROM FRF VOLVO IN SWANSEA. Brought a used Volvo here expecting great quality and service... WRONG ! I have just discovered 7 months later it has outstanding finance... They hadn't checked it and have practically blamed me for it. No attempt to rectify this. No apology or any form of recompense. Basically be told it's my problem. Unbelievable from a main Volvo Dealer. Will be going to Land Rover in future. Would give them less one star if I could. Criminal.