Just picked up my new corolla excel. Joshua hall was great to deal with and would recommend frf toyota Newport. Very pleased with car and service. 5 stars

* Purchased on 20th of March 24 * 103 days after purchase. 1st July electrical fault reported that caused the multimedia screen to flash. * 112 days after purchase. 10th July car undriveable due to multimedia screen flashing. Night driving was impossible. Car taken into service department at FRF Toyota * 174 days after purchase. As of today, 10th September. Car still with FRF Toyota. * Toyota have now had my car for 62 days. This is a new car there has been no attempt to repair it. I believe that Toyota should now replace the car free of charge to myself. I have contacted Toyota GB by email on several times and not one of the directors have bothered to reply You may have more luck so try these. rob.mckendrick@tgb.toyota.co.uk scott.thompson@tgb.toyota.co.uk darren.morris@tgb.toyota.co.uk If you manage to get a response of any kind please post here.

I like to thank Mark for his phone call and the discussion around the issues raised. Honest communication is very important to me.

I purchased a vehicle from FRF Newport towards the end of 2023. Literally from the very moment my purchase was delivered there have been numerous problems with the car which are still unresolved to this very day. I initially dealt with one of their salesman and this is where my nightmare began to unfold. After several months of getting nowhere resolving my issues - I had been regularly chasing for replies or even a simple update, I was clearly getting ghosted at one point. Not to forget - the service plans and extra insurances had all been incorrectly set up or not offered to me at all. At one point I had 2 refunds which were left outstanding for several weeks - all of which should’ve been done prior to delivery. It gave me the impression the vehicle wasn’t properly prepared and there was generally a lack of care. I then decided enough was enough so I escalated these issues to his boss who was the sales manager at FRF Newport. Despite hoping this escalation would see an end to my issues, I couldn’t believe it when several weeks later I found myself in exactly the same position as I was in with the initial salesman.. I began to wonder at this point whether their approach was cultural of their business. Whilst some of the issues did get straightened out by the sales manager - this only occurred once I had managed to identity his boss from LinkedIn and name dropped him and saying I would post a review on Google to highlight my poor experience both with the vehicle and from a customer service perspective. At this point I still had 1 major issue outstanding which needed addressing and following 2 separate attempts to correct these faults, they’re workshop actually made the car worse to the point where I no longer want to even look at the vehicle let alone drive it. They’ve completely ruined the driving experience and now the car only serves as a constant reminder of the complete nightmare that I’ve endured with FRF Newport. Unfortunately, It didn’t end there - the sales manager advised me before the car went in for corrective works the last time - that if I still wasn’t happy then I should escalate this to his boss or contact Toyota finance. I did the latter who advised me to submit an official complaint with the dealership so that exactly what I did. My complaint was ignored until by pure chance I happened to speak with their customer relations manager who was so kind and helpful - yet despite her seemingly best efforts she has been able to do nothing to further my complaint. I made it clear to them that I’ve had enough consider the condition of the vehicle and the overall customer service experience that I wanted to give the car back as I am entitled to do as I first raised my concerns within the first 30 days (1 of which remains unresolved).. 3 weeks later and I am still yet to receive any response to this complaint despite chasing it at least twice every week since. All I’ve been told is that FRF Newport director is on annual leave. For readability I have left out a significant portion of my experience and also as it would be hard to believe - for example: imagine arranging to visit and travelling 2 hours to meet with the sales manager as we had pre arranged - only to be told upon arrival that he was off that day. You literally couldn’t make some of it up. This place is an absolute joke and they should be ashamed of their level of service and how they’ve treated me. My conclusion is that their way of doing things is a result of poor culture within the whole of FRF Newport - if this isn’t the case can someone explain to me how it’s acceptable that a Director who will have KPIs on such things - still has not had the decency to respond to an official, legitimate, complaint. 8 moths later and for all intents and purposes I am in the same position that I was when they delivered the car. Before making a purchase from here - please just ask yourself - are you willing to take the risk?

I value the expert advice and opinion of the technicians who work at the Maesglas branch of Toyota Newport- Phil, Darren and Melissa one of the Service Managers. I have an older Rav4 Xt4 which is nearly 15 yrs old and has done circa 113,000 miles and yes i have had to spend a lot of money making it serviceable but there are always options in terms of budgeting your costs- paying the repairs and costs monthly or using alternative suppliers if the costs prove exorbitant, Given the age of the car and the use you want to give it Toyota are flexible in their approach and really try their best to accommodate you when you need help. I have three Toyota vehicles and I just know that things will be sorted in time. My thanks to the workshop and the service dept led by Mark Stephens

I was recommended to visit Toyota in Newport approx 8 years ago by a good friend of mine, who told me that Richard Evans was the person to speak to in order to secure the deal best for me. Richard has found me the perfect deal every time, and has the patience of a saint as I had quite a few specifications that took up alot of Richard's time, but he always persevered until I was happy! He is an outstanding salesman, really down to earth, friendly and totally genuine, I wouldn't go anywhere else for my car! Furthermore, I have had my current Toyota Aygo for just under 2 years and recently the windscreen wipers were playing up, I took it for a diagnostics with the service team, and at first they could not work out the problem, so I took it back and spoke to Ian from the service team who assured me that they would find the problem as my safety is priority, which I found reassuring. The team worked on it for 2 days, at which point they finally found the problem and rectified it immediately by fitting a new wiper motor, aswell as a new windscreen due to there being a crack that may have or may not have been there before. The icing on the cake was the fabulous washing, cleaning and sanitising of the car afterwards, my car is gleaming!! I was dealt with professionally, and kindly and kept up to date by Mark the service manager. I cannot recommend Toyota in Newport high enough! :)

I am sending this as I was so impressed with the excellent pandering that I received from all the staff at Motorline Newport who looked after me when I called in regarding a problem with selection of 2nd gear on my Toyota Auris. I was expecting to have to make an appointment but was presently surprised that the Service Manager Phillip said he would see if someone was available to road test and few minutes later Karl arrived and off we went. Not only did he explain what he was doing he always advised ok on a few questions I asked. He expertly diagnosed the problem and then tried to see if it could be fixed there and then which was helpful as I live 5miles from garage. So I sat in reception where I was looked after by Maggie who could not have been more helpful with coffee and newspaper thrown in and she kept an eye on me in between other customers. Then when car was ready I was given keys and found that car has been valeted as well!! All I can say is a big thank you to all involved and will most certainly be visiting again for car service etc.