4% Reviews
replied to
31% Recommend
to friend


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22 reviews from our car dealer reviews community
Leave a review for Furrows Ford Shrewsbury
Leave a review

22 reviews from our car dealer reviews community

Leave a review for Furrows Ford Shrewsbury
Leave a review
"Andrew"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got a used car from furrows. On day of collection I found the inbuilt bluetooth wasn't working. 3 days after collection we had a frost and found the heated rear windows were not working correctly. I reported the problems. 7 weeks later after repeatedly contacting Furrows Kevin Evans told me they wouldnt fix the window because I couldn't prove it was broken on collection and glass was not covered under the warranty. I would recommend not buying a car off them without inspecting every inch of it. Basically treat them as if you were buying it off some random person.

"jim123321"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible customer service from Furrows Of Shrewsbury, specifically asked them for a final price on a repair to my car which they wouldn't provide, had to get Mazda Head Office involved and straight away I had a call back from Furrows with a price of £700. I told them not to go over this or replace anything else without contacting me first. A few days later I called to ask if my car is ready, the final bill is £1100!!!!! They had replaced other stuff without asking, if this wasn't bad enough they were about to do some other work which would of added £200 more to my bill. I dealt with Steve on the phone who is front of house and the guy just just kept repeating himself over and over again and none of the information was useful. I was saying how angry I was with the extra charges and that they didn't contact me and he was trying to sell me on this extra unnecessary work!!! After a lot of complaining they dropped the price back to the AGREED price but they caused me so much hassle. Hannah is one of the girls on the front desk and she was just as bad as Steve to deal with, Honestly the point of these people is to provide customer service yet they cant seem to answer basic questions like how much will my bill be or when can I collect my car!!! They both come across as rude and like they don't give a damn about helping you. This is why I hate going to car dealerships, they are pretty much all the same but Furrows Mazda of Shrewsbury takes bad customer server to a new level!

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Dealership Information

Furrows Ford Shrewsbury is an Franchise dealership that is based in Shrewsbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews2.5 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
2
Poor
5
Terrible
8

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  • Contact Information

    Address

    Furrows Ford Shrewsbury
    2 Benbow Business Park Harlescott Lane
    Shrewsbury
    Shropshire
    SY1 3EQ

    Get in touch

    01743 454444
    https://www.furrows.co.uk/ford/contact-us/shrewsbury/

    Opening times

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    Dealership Statistics

    31%
    Would recommend this dealer to family and friends
    4%
    Percent of reviews responded to by this dealer

    Additional Information About Furrows Ford Shrewsbury

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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