Great service, very helpful and friendly staff, recently purchased a Ford Fiesta. Had to wait a short while for a part, but was worth the wait. The vehicle is perfect
Having been in the market for a change of vehicle I came across GH motors. I decided to call in and have a look. Great range of vehicles to choose from. Loved the fact the salesmen didn’t jump on you as soon as you walked on pitch. Looking round the vehicle I chose, it was prepared to a very high standard. Very clean and smelled great. Lovely salesman called Chris took me through the buying process. I had to wait 2 days for the car to be checked over one last time. We arranged a day and time for collection and was handed over to me as agreed having all the necessary checks on vehicle completed. Very impressed and excellent service. Thank you guys
Thank you guys for the service start to end. From the deposit to collection even picking us up from train station. Many thanks Jordan
Went to view a focus and it had the tyre pressure sensor light on during the test drive. We were otherwise happy with the car, and agreed that the car would be serviced and the sensor repaired before collection. On the way home from collecting the car, the sensor came back on immediately. A few weeks later the clutch and flywheel failed. We called back to claim under the 'warranty' and was told that we had exceeded the fair usage mileage, a fact that was argued out by GH motors until we offered to produce the actual mileage printout from the black box fitted to the vehicle proving their deceit. GH motors refused to oblige their legal duty to repair the vehicle both under the warranty and our consumer rights and offered a £200 discount on the bill which we just gave in and paid for an easy life as we needed the car back and they are a nightmare to deal with! Got the car back with all the badges broken off the back, and the tyre pressure sensor light coming on half way home again! Have been told numerous times since that we will be given a courtesy car and they will repair the fault but it never actually happens, so we have now had to pass this on to our solicitor to claim for the remaining faults as well as reclaim the repairs we have already had to relay under our six month consumer rights. Do not waste your time or money with these cowboys, it's not worth the stress, or the knowledge that con men are bodging about with your car!
Reviewer has confirmed their email address
gareth hunt from G H Motors in response to Prepare for big repair bills!!
Callum S, Dear Sir/Madam. GH have tried too resolve this matter with you via telecon on a few occasions. We did mention that the required parts were not in stock at the dealers and were on back order. Unfortunately we cannot speed up there delivery and the stock that they have onboard. GH Did make every attempt to resolve this matter with you. Best regards. GH Motors.
Ash in response to Prepare for big repair bills!!
This ia exactly the case, in house warranty you pay for, so they decided if they want to repair it or not, then an excuse like wear and tear,bollocks when it breaks down 2 minutes from the keys been handed over.
I purchased a Vauxhall Insignia from here just before Christmas, the car came with a new MOT, service and a warranty should anything go wrong for peace of mind. Initially I spoke with Chris and then met Jeremy. Both were friendly and knowledgable. I test drove the car and then decided to buy it. Spot on service.
Reviewer has confirmed their email address
GH Motors from G H Motors in response to Fantastic service
Thank you for the kind review, we hope that the car brings you many happy miles of motoring. Regards GH Motors
Bought my Kia Optima from Neil and was treated like I was buying a brand new one . Love the car thanks .
Reviewer has confirmed their email address
GH Motors from G H Motors in response to Great garage
Thank you for your kind review, We are glad to hear that Neil was able to assist you. All the best GH Motors
service was great until I took the vehicle, the boot does not close properly, several pieces on boot trim where loose and not fitted properly, after closer investigation I found welding jobs below the weather proof strip, that would suggest it has been in a rear end collision, i will be getting the car on the ramp this afternoon to get a look underneath, the merc foot operating park brake keeps getting stuck, especially when cold, this will explain why it wasn't left on in the forecourt, although the recent cold weather will not help. there is a rattle coming from the rear left of the vehicle, i just pray this is a bush or anti roll bar link, WHICH SHOULD OF BEEN MENTIONED ON THE MOT THAT YOU GUYS DID!! otherwise it will be down to the bodge job repairs, I suggest you get in contact with me to sort this out, or it will be taken further as the car is not fit for purpose and i have reasonable suspicions that your Mot license came from a Christmas cracker
This is probably the worst car dealer I have ever dealt with. The car I bought developed a fault less than 1 week of purchase. I took it to the garage as part of the RAC warranty. The fault was diagnosed and seemingly resolved. I was then required to pay £72 for the diagnostic because the RAC warranty does not cover the diagnostic aspect of the fault. I then informed the garage that as the fault developed less than 1 week from purchasing the car, will they be able to refund the £70, as it is clearly unreasonable for me to have to pay such less than 1 week of buying the car. The dealership has chosen to ignore my emails. The only response I received was a false statement that I informed them that the fault was mis diagnosed when I never made mention of that in my initial email. I am wondering if the car has more faults at this stage. My advice to anybody is that they stay well clear of this dealership because don't expect that they will be sympathetic if things go wrong. I am still thinking of my next steps, but I will be back for an update in a few weeks time.
Reviewer has confirmed their email address
Emily in response to Don't expect help when things go wrong
I've had similar problems!! Currently reporting them to DVSA and trading standards, just takes some time. Hope you got things taken care of.
Emily in response to Don't expect help when things go wrong
I've had similar problems!! Currently reporting them to DVSA and trading standards, just takes some time. Hope you got things taken care of.
Ashleigh in response to Don't expect help when things go wrong
Don't pay anything! or you shouldn't have had to, claim it back. If the car ia faulty it's up to the dealer to repair it, that includes fault finding, Claim it back.
G H Motors is an Independent dealership that is based in Mansfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
G H Motors
Old Mill Lane
Mansfield
Nottinghamshire
NG19 9AL
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