Hugely disappointed experience with GBI Cars. Poor customer service, they kept delaying my car collection and I decided to cancel it as they promised car will be ready in a week. After a week no any single update. I have to chase it all the time. After 2 weeks I gave up as I felt they didn't tell me truth and there are many serious problems with a car and cancel finance for it. Blue Motor Company advise me to take my deposit back. I put £300 deposit and they don't want to give it back! 1/06/23 - Really bad customer service from man in his 50-60s (probably business owner, sorry don't remember his name). Keep ignoring me when I came to get back my deposit.

Really happy with my car. Will happily recommend Gbi Cars to my friends and family

We have had a very disappointing experience. Our £9000 car with only 26,000 miles on the clock broke down due to an electrical steering fault on the first day of purchase – it is likely that GBI cars were not aware of this before purchase, so this in itself, although frustrating would not have been a major problem. Being 150 miles away, we contacted our breakdown cover who fixed the problem for us and got us on the road again. We also contacted GBI cars by phone and they assured us they would follow it up the following week – they never did. After thinking the fault was resolved, we continued driving the car. The fault recurred and after some (costly) diagnostic testing, we discovered the fault although had been cleared previously, had not been fixed, as the entire electrical unit needed replacing – and would cost £2000. The car was then undrivable, as there was no way of predicting when the fault would recur each time. GBI cars told us that the three month warranty was over and would not help. After some persuasion (as the fault was present at time of purchase) they suggested splitting the cost of repair and offered to arrange this at a local garage they thought could offer the best service (even though GBI cars, as the dealer, is actually responsible for the full cost.) We were pleased that we seemed to at least be getting somewhere, so asked them to confirm when they’d like us to bring it in. At this point, GBI simply cut communication. This was so disappointing – not returning calls and not responding to emails, leaving us rather confused. Thankfully, we had bought the car on finance so we went directly to the finance company. An investigation by the finance company found GBI cars fully liable, as the fault was SO clearly present at time of purchase (we had a breakdown report from the very first day to prove it, as well as an independent engineer’s report!) After nearly a YEAR of being without a working car (with a young family) we have finally got ALL of our money back and are purchasing a new car elsewhere 😊 We obviously wanted this resolved as quickly as possible, but sadly, GBI dragged out the investigation by being as difficult and obstructive as possible ie. not responding to communication from the finance company, and questioning the integrity of an engineer who the finance company appointed to investigate! To this day, we have heard nothing from GBI cars – no apology, and not even an acknowledgement of the outcome ☹ If you buy a car from this company and you have no issues, then you are likely to have a positive experience - their pre-sales (unsurprisingly) appears extremely helpful and professional! However, any issues after purchase, and you customer experience is likely to be pretty appalling - something that we certainly won’t be risking again!

I brought a 5 year old Qashqai from GBI last April. I felt very at ease dealing with Byron with no pressure to buy and I got a great car for the price . I had a couple of requests concerning the car prior to purchase that were sorted out no problem . It was also MOT’d and two new tyres fitted even though it was not an advisory , nice touch. I found dealing with GBI friendly , professional and their after care is second to none. There’s only one place I’ll be getting my next car from.

I purchased a Honda Jazz from GBI Cars 8 weeks ago and am very happy with my choice of car and dealer. On seeing the car advertised on their website I arranged a test drive with Justin who i found to be both polite and helpful. The test drive went well with no issues or pushy sales technique so I decided to purchase the car. Justine arranged for my purchase of finance which went smoothly and hassle free, he also dealt with changing ownership,road tax and my part exchange paperwork online when i picked the vehicle up which was a great help. I have owned the vehicle for two months now with no known issues and absolutely love it. I would have no hesitation buying future cars from GBI or recommending to friends and family. Many thanks to GBI cars for your professional service but especially to Justin. Andrew

Be very VERY CAREFUL when dealing with this NICE family business as things can very quickly turn unpleasant if you discover there’s a major fault that under the Consumer Rights Act 2015 means GBI are responsible for the repair. Be warned as they may not take responsibility and you then have to take them to court to get compensation. We know very little about how modern cars work and were hoping for a good car trader that would have quality cars. We took a Renault for a test drive and at one point when going through the gears, 6th gear suddenly revved very high, and on questioning Byron, he advised us in great detail that it was the turbo kicking in, we had never had a car with a turbo before so believed him. After the test drive we said we were interested in the car if it passed all 128 points of the AA Inspection which Byron advised would be done in a few days time after he got the MOT done and when these were completed 3 weeks later we bought the car. When we contacted GBI to advise the turbo kicking in was possibly the clutch slipping it quickly became apparent that just as other GBI Customers have fed back on this site, GBI had “provided” us with an old AA Inspection report dated before we test drove, also with less miles reported than on the clock, Byron emailed we must have worn out the clutch and suggested we possibly had a heavy driving style and may have driven the car with the clutch half pressed to wear it out. In court Byron and his solicitor insisted we were confused about the MOT and AA Inspection dates and that Byron never said they were still to be done but the Judge highlighted that there were numerous emails from us chasing them up for nearly 3 weeks. The judge also stated that Byron had misinformed us when he advised that the rev increase was the turbo during the test drive and that it had been the worn clutch and also noted further to Byrons explanation for the inconsistent mileage history that the way GBI Cars record mileage was very odd. The judge also stated that the list of faults we noted with GBI after the test drive meant that the AA Inspector must have been very careless with his inspection for so many faults to exist considering GBI said the car had not been driven after the test drive and additionally the Judge noted that the disclaimers within the AA report meant that certain major vehicle components going wrong after the report date were not guaranteed anyway. Byron suggested by email and in court that our expectations for a second hand car were “manifestly unrealistic” but we point to the fact we spent more than 50% of the purchase price on repairs within the first year. The Judge awarded us damages and costs against GBI Cars. If you do choose to deal with GBI, check all paperwork very carefully for dates and mileage and check on collection that you have the same paperwork seen previously and do not rely on GBI’s “free” AA Inspection as it was not worth the paper it was printed on in our case.