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I'm a big believer in first impressions are so important and GC Motors impressed me from the start. The quality of the site to the quality of the cars on offer and most importantly the quality of the staff we met. Gary Hornsby -Shaw was superb in dealing with ourselves from the start to finish and in honesty couldn't be more obliging coupled to the quality of the car we had travelled some distance to come and see the whole experience was well worthwhile and from viewing to purchasing happened very quickly. I felt with that the extra really nice points GC motors were able to offer in preparing the vehicle with the different cosmetic touches they can do and did do for me all in house makes GC motors and their team a one stop facility that I have no hesitation in returning to again or in fact recommending to anyone who is looking for a quality product and service.
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Martyn Clay from GC Motors in response to Quality from start to finish
Hi Mr H, it's great to hear that you're happy with how Gary and GC Motors have looked after you during the purchase of your vehicle. I'll pass on your kind words to Gary, and indeed the rest of the team. Enjoy your new car! We look forward to seeing you again in the not too distant future. Kind regards, Martyn - Customer Care
Gary Hornsby-Shaw dealt with our car change from initial enquiry to hand over and nothing was too much trouble, even answering emails in the evening. Car was handed over and I’d challenge anyone to notice it wasn’t a factory new car such was the level of attention to detail in the preparation. First rate salesman and a pleasure to deal with.
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Martyn Clay from GC Motors in response to First rate service.
Hi Derek, I'm so pleased to hear that Gary looked after you so well, and that you're happy with the level of preparation that our cars go through prior to delivery. I will pass on your thanks to him and the team. Enjoy the car! Kind regards, Martyn - Customer Care
I found the car I wanted advertised online on the Wednesday, and after a few quick and easy enquiries, including a very straightforward negotiation, the car was mine on the Saturday. Neil Abbey and his colleagues worked behind the scenes to ensure I was able to pick up the car in the short notice that I wanted it, and also assisted with a couple of last minute requests / changes to the deal on my behalf. The easiest car purchase I have ever experienced and GC Motors have a new customer for future purchases.
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Martyn Clay from GC Motors in response to Great service
I'm very pleased that Neil looked after you so well! I'll be sure to pass on your thanks to him. Enjoy the car, and stay in touch! Kind regards, Martyn - Customer Care
Recently purchased my forst vehicle from GCMotors in Harrogate and I couldn't be more pleased. A big thank you to Hannah and Chris for helping throughout the whole process.
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Clare Pears from GC Motors in response to MERCEDES A250 AMG
Hi Flavia, so glad to hear that you enjoyed the experience of buying your car from us. I will be sure to let Hannah and Chris know that they were a big part of that. Hope you have fun in your Mercedes and look forward to helping you out again in the future. Stay in touch! Kind regards, Clare - Customer Care
We went to see a Ford Edge. Neil was our point of contact. Excellent
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Clare Pears from GC Motors in response to Excellent service
Hi Leanne, glad to hear that your GC Motors experience was such a good one and I'll be sure to let Neil know that you gave him 5*. Kind regards, Clare - Customer Care
We’ve just bought a gorgeous Mini Cooper S ( not a Ferrari or a Porsche or any other of their high value cars) yet we were treated with the utmost respect and dignity. Neil was fantastic, so helpful and very efficient. Made the whole process painless and rather enjoyable!! Was a wonderful experience and every member of staff that we saw were very kind and welcoming. Thank you to Neil !! Five star service !!
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Martyn Clay from GC Motors in response to First class service!!
Hi Stuart, I'm so pleased that you're happy with the way which Neil looked after you. He's a diamond, and we're lucky to have him. I'll let him know that you've left a positive review and pass on your kind words to him. Enjoy your new car, and please feel free to pop by when you're next in the area. Kind regards, Martyn - Customer Care
Buying a car is an exciting prospect, but it brings so many unknowns. But what I have come to realise very recently is that buying a vehicle from a dealership such as GC Motors is a peace of mind experience. I genuinely could not recommend them enough, from the personalised car video to the very fast responses to my questions and going the extra mile at every step. I think I can honestly say that even though they are 6 hours away from me, it is worth the drive to know that you are getting genuine, friendly assistance and a car that will legitimately be your perfect fit. See you soon.
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Martyn Clay from GC Motors in response to Next Level Service...
Hi Craig, I'm so pleased that you are happy with your experience with us here at GC Motors, it's always great to hear when we've done well. Enjoy your new VXR! Kind regards, Martyn - Customer Care
I spoke to GC Motors and agreed a price on a car they had for sale. I transferred over a £2,000 deposit as requested and they sent me the agreement to sign by Docusign, I read through the contract and signed it. We spoke a few times by telephone and email and discussing delivery. 3 days later I receive a phone call to say they have sold the car to someone else. I'll quote an interview the owner gave PWC “Because GC Motors are not part of any main dealer group, we can push the boundaries of exceeding customers' expectations. Our in-house company motto is based on "Treating Customers Fairly". Now where is the TCF in my experience?
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Martyn Clay from GC Motors in response to Rubbish company
Hi Max, I’m disappointed to see that you feel negatively about us here at GC Motors, and would love the opportunity to discuss the reasons why you feel like this. Without knowing where we go wrong – we’re all human and I would be lying if I said we didn’t make mistakes – we can’t improve on areas we may need to. Please feel free to give me a call on 01423 500017 or email me at customercare@gcmotors.co.uk to discuss your issues further. Kind regards, Martyn – Customer Care
GC Motors Well Well Well !! I sent an email to GC Motors asking for a vehicle valuation against a vehicle they had advertised, I thought “YES” I’m on the ball here I’ve got exactly what they need. I sent pictures, vehicle history etc etc but still I got no response obviously not good enough for them. Having dealing with Mercedes Benz main dealers for the best part of 3 or 4 weeks I was well prepared.... because Merc dealers they want blood !! So I contacted GC again and asked them for a video walk round of the vehicle i was keen to purchase ..Wow what a vehicle, it was mint, it all started to go down hill when Alistair started the vehicle walk around by showing me vehicles in the showroom priced £99k plus etc etc, I thought “WOW” come on get on with it !!!! ... to cut a long storey short ever since I told Alistair that I wanted to pay cash for a £23500 car inc my part exchange he went cold and gave me the run around, he fobbed me off with great experience, never ever gave me a valuation to date , my emails where not answered with an evaluation, he was well prepared with click and collect excuses, in other words he was too busy to deal with me. He even said on a voicemail that he was to busy get back to me ???? Unbelievable.. the moral of the story is dealing with these people is far worse than dealing with the Mercedes Benz dealers at least Mercedes Benz value customers, yes they charge but so do back street dealers. SHOP AROUND YOU CAN GET WHAT YOU WANT “I DID “
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Martyn Clay from GC Motors in response to GC Motors Customer Service
Hi Rob, Thank you for taking the time to provide us with feedback based on your experience. Without people like yourself taking the time to provide us with constructive feedback, and indeed criticism, we cannot improve our already high standards. I appreciate your apparent frustration at the video walk around of the vehicle which Alistair provided to you being too long in length and not focussed on the specific car which you had requested further information on. The reason why Alistair showed you the cars which were in our showroom at the time was to provide you with a bit more understanding of who we are, and what calibre of vehicle we look to provide our customers. With the Covid-19 restrictions which were in place when you dealt with Alistair, you weren’t able to visit our site and get a feel for things yourself and we didn’t want you to miss out on getting a feel for what we offer. We pride ourselves as a team in making sure that our customers feel supported, valued and well looked after regardless of whether they’re on site with us or we’re dealing remotely. This brings me on to the point you raised about the lack of contact you felt you received from Alistair, when I’ve followed up your comments with him he’s advised me that he attempted to speak with you a number of times to discuss the condition of your vehicle and progress the sale further, but due to various prohibiting factors you were unable to speak to him and chose to go elsewhere to buy your car. We value all our customers and prospective customers very much and can only apologise that you feel otherwise. If you have any more comments, or would like to discuss your experience further, please feel free to email me at customercare@gcmotors.co.uk. I would love to be able to get a better understanding of what you would have preferred us to do differently and see if elements of the exchange could have been handled differently. Kind regards, Martyn – Customer Care
GC Motors is an Independent dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 321 | |
| Very Good | 4 | |
| Average | 8 | |
| Poor | 15 | |
| Terrible | 12 |
GC Motors
Ripon Road
Harrogate
North Yorkshire
HG1 2BX
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