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Gary was very friendly and guided me through the whole process in a very professional manner and was available to answer any questions straight away. He made me feel at ease and was a joy to deal with. The guys in the workshop were also very helpful with advice regarding the car’s functions etc and were also very friendly and knowledgeable.
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Clare Pears from GC Motors in response to Fantastic service
Thanks very much for your review, Matthew. Great to hear about your experience and I will be sure to thank Gary and the guys in the workshop for their help. Have fun in your car! Kind regards, Clare - Customer Care
Clare Pears from GC Motors in response to Fantastic service
Thanks very much for your review, Matthew. Great to hear about your experience and I will be sure to thank Gary and the guys in the workshop for their help. Have fun in your car! Kind regards, Clare - Customer Care
Great process and support from Gary, highly recommended. Thanks Gary
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Clare Pears from GC Motors in response to Great Service - Smooth and efficient
Hi Joe, many thanks for leaving us a review and recommendation. I will let Gary know that you appreciated his help. Enjoy your car! Kind regards, Clare - Customer Care
I wanted to drive away the car on the day following my trade in. Gary was very patient and helpful throughout the process. A good person with integrity. However... Utterly incompetent and penny pinching. I travelled to Harrogate with my car with the intention of selling it and buying a specific car they had. Gary handled the transaction. It took a couple of hours to sort everything out but it was worth it because I left with a new car and GC Motors had all they needed to process the balance payment to me for next day clearance. However, when I got home and wanted to charge the car, the advertised “7 metre cable with 3 pin plug” was missing. I do not intend to install a charge point and therefore was unable to charge the car. I rang and pointed this out. Once again Gary was very helpful, but GC tried to wriggle out of their responsibility: Anticipating this and although the ad had been removed from GC's website, I was able to find three other sites still carrying the details and specifically mentioning the required cable. Astonishingly GC first tried to hide behind a footnote saying that the details may vary. That made me very angry. They then said they would buy an adaptor for the car's double ended charging cable. I said this was unacceptable because it was electrically unsafe and the cable is only 4.5 meters long. I need 7 metres. Eventually I said “I cannot believe you are prepared to trash the GC brand by trying to avoid responsibility for something that was advertised as part of the car's specification.” GC Motors evetually, after 3 hours of trying agreed to buy the cable that should have been provided with the car. Unbelievable. It was delivered personally. But what happened next is the final straw and, despite happily having had four previous transactions with GCM (which is why I returned this time), I WILL NEVER BUY ANOTHER CAR FROM. What happened? On 17 August, THREE DAYS after the sale, I missed a call from GCM, but no message was left. Today, 18 August, I checked to see that the £45,000 had been paid into my account on 15 August. It had not. I rang to be told that they had tried to call me the day before (when I was out all day and they had left no message), to say the payment had been delayed. The reason they gave was that they needed to confirm my bank details. These were the details I had given in person, producing my bank card on 14 August at the tiome of the sale. This card was taken away to convey the bank details, but despite this GCM said they had not recorded these and needed phone confirmation. To repeat. I will never deal with GC Motors again.
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Clare Pears from GC Motors in response to Gary is a star but GC Motors failed!
Thanks for your review. The footnote is to cover us from the automatic spec that Autotrader adds to our adverts when they are listed. This spec is then fed through to all the other websites. The cable was not added by us, it was added by Autotrader. You personally collected the car, checked it off and signed to say you were happy. You requested a longer cable which we agreed to after some phone calls to and fro, which was then delivered to your house personally. With regards the money, it is standard practice before Accounts pay money, especially this amount, to confirm the details we have are correct with the beneficiary. Sorry you are not happy, but I think your review is way over the top as you have everything you want, especially after the last 4 cars clearly went really well. We are not perfect but we try hard. Kind regards, GC Motors
Clare Pears from GC Motors in response to Gary is a star but GC Motors failed!
Thanks for your review. The footnote is to cover us from the automatic spec that Autotrader adds to our adverts when they are listed. This spec is then fed through to all the other websites. The cable was not added by us, it was added by Autotrader. You personally collected the car, checked it off and signed to say you were happy. You requested a longer cable which we agreed to after some phone calls to and fro, which was then delivered to your house personally. With regards the money, it is standard practice before Accounts pay money, especially this amount, to confirm the details we have are correct with the beneficiary. Sorry you are not happy, but I think your review is way over the top as you have everything you want, especially after the last 4 cars clearly went really well. We are not perfect but we try hard. Kind regards, GC Motors
Senior sales person Matt Hopkins was extremely helpful and knowledgable throughout the whole process. All the staff were very attentive and polite.
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Clare Pears from GC Motors in response to Always helpful
Thanks very much for your review, Chris. I will be sure to pass on your thanks to the team and especially to Matt for his help and support. Enjoy your car! Kind regards, Clare - Customer Care
From the moment I inquired the customer care I received from Lee was 5 star. Really took the time to help with questions I had and got me the best deal possible. Lee was brilliant throughout and a big thanks to Bailey who done the handover of my new vehicle. I absolutely love my new car!
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Clare Pears from GC Motors in response to Amazing customer experience
Thanks very much for your review and brilliant to hear how much you love your car, Jenna. I will pass on your kind words to both Lee and Bailey. Kind regards, Clare - Customer Care
Recently purchased a long time dream car from Matt at GC Motors, cars exceptional and so was the service, end to end reassurance and easy to work with. Would recommend to anyone looking for good quality and luxury cars.
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Clare Pears from GC Motors in response to Great service and Car!
Hi Josh, many thanks for your review and recommendation. So glad we were able to help you get your dream car and I will be sure to pass on your kind words to Matt. Enjoy your car! Kind regards, Clare - Customer Care
Excellent professional friendly first class service from Lee and all the staff at GC Motors from the initial first call to the hand over of our first EV.
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Clare Pears from GC Motors in response to Great service
Hi Kevin, many thanks for your review. Great to hear how happy you were with your experience buying your car from us and I will be sure to let Lee and team know that you appreciated their help. Kind regards, Clare - Customer Care
Bought a lovely s class coupe from GC cars in Harrogate. What an excellent experience very well organised and professional with great communication skills. Gary and Gareth were excellent
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Clare Pears from GC Motors in response to Excellent buying experience
Thanks for leaving us a review, Michael. I will be sure to let Gary know how much you appreciated his help. Enjoy your car! Kind regards, Clare - Customer Care
Fantastic service from Gary Hornsby-Shawe. Gave me a full tour of the GC showroom and the new workshop. He sourced me the exact car and spec I wanted. A 10/10 from me.
Clare Pears from GC Motors in response to Fantastic service from Gary
Thanks so much for your lovely review, Tom. Glad you enjoyed your tour and I will be sure to pass on your kind words to Gary. Enjoy your car! Kind regards, Clare - Customer Care
From the first phone call with GARETH, to collection and handover with Gary the experience was first class. A huge thanks to Gary for taking the time to explain everything and for the tour of the premises. Was nice to see such a happy workforce and everyone at the garage took time to say 'hello'. So happy with my new vehicle and would definitely return in the future and will recommend to family and friends.
Reviewer has confirmed their email address
Clare Pears from GC Motors in response to Amazing service
Hi Alan, many thanks for your review. Great to hear that everything went well and that you enjoyed your tour of our site. I will pass on your appreciation to Gary and we look forward to welcoming you back in the future. Have fun in your car! Kind regards, Clare - Customer Care
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Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 321 | |
| Very Good | 4 | |
| Average | 8 | |
| Poor | 15 | |
| Terrible | 12 |
GC Motors
Ripon Road
Harrogate
North Yorkshire
HG1 2BX
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