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This company has many fake reviews. The service is appalling. This company just don’t seem to want any business. I have called and called. Emailed and emailed again and nothing. I have been promised call backs and replies to emails and nothing. They clearly don’t want any business. Would be useful to get hold of the owner Sardar Hussain to see if he knows how his business is being run. This is why I stick to main dealers. If you can’t even get a response trying to buy a car from GCS Car Sales imagine if you were trying to sort out an after sales issue. Avoid!
They are a cowboy dealership. Very unprofessional. Don't trust them. All the 5 star reviews are fake. All cars have problem they even change milages etc.
Reviewer has confirmed their email address
Do not use this company absolutely shocking brought a car there they said they would do all checks before we left obviously they didn’t took the car to another garage because all they do is lie it had 26 faults on it we wanted our money back within the 30 days they wouldn’t honour it sold the car after 4 months and made a substantial loss because there were so many faults and things wrong with the car They don’t answer emails either or return calls DO NOT USE THIS COMPANY NOT TRUSTWORTHY
I bought a vehicle from them and after 3 days i went to get it, the vehicle wasnt there and i discuss that they sold it twice! Until today they say that they will bring me other car. They dont answer the phone. Dont trust them, they are idiots!
I will need to share my story ,, purchased a car since 10 August S Class All payments sorted agreed with sales staff to collect the car . Got in the on the day to collect the car as agreed 4 days before and got to know non of the staff are aware of a car needs to be ready for collection - no service done - no cleaning done - no polish done - Erros on the dashboards . till this moment the car is will with them and everyday I hear tomorrow we will have a update and tomorrow comes and say tomorrow we have an update and the the same . Different story everytime , first we can get it repaired and after no mercedes is the only company can get is all sorted it looks like the dashboard erros require replacement parts , on other date different story some staff says it went to mercedes and some staff sayss no we will get it done ,, I lost trust with this Company please I advice do not get a car from there . Still hoping that i willl get the car as i have purchased it and didnt even manage to enjot driving it . its been now almost 3 weeks and they keeep saying different stories everyday .. the car was never checked by staff before getting it ready to be collected by the client . customer service very very bad and empty promises , stand quote dnt worry we will get it done for you and 15 days have been passed and I cant even get a confiremd update on my car and where has it been etc . very bad
Reviewer has confirmed their email address
Without doubt the worst company I have ever had the misfortune of dealing with. I have never written a bad review about any company before but I am warning others in the hope they won't make the same mistake that I did. A very long story short, they sold me a Mercedes with gearbox faults - they eventually agreed to 'check' the car and concluded everything was fine. Fortunately my finance company offered to do a mechanical inspection which found there was a big problem with the gear box and they helped me return the car. This took weeks and months to sort out and I was constantly ignored or lied to. They rarely answer the phones, never reply to emails and the staff is extremely rude and unhelpful. Even the actual sales process was awful and I wish we had walked away before purchasing the car. The car we part exchanged to buy the Mercedes was used by an employee of GCS and they received multiple parking tickets whilst the car was still in my name (DVLA are taking around 12 weeks to change ownership details). They have so far refused to pay the penalties resulting in me receiving letters to be summoned to court. A horrific company to deal with, absolute cowboys!!!
Reviewer has confirmed their email address
What is really strange about this company, is the moment they get a negative review (and they do, rightly so) a number of 5* review pop up immediately. The owner of this company is evasive and invisible, will not take calls EVER and when you try to uphold the rights of my clients/ his consumers, he invents fake staff to try and throw you off the trail. All in all one of the most difficult and awkward companies I have the displeasure of dealing with. I would avoid them until they mop up the mess with their complaints. If you are experiencing issues with them then go to www.rejectmycar.com and find out what your rights really are. Lets hope they deal with their issues before they escalate and get this company back to having happy consumers.
Reviewer has confirmed their email address
AVOID this place. Not worth saving a few bucks or thinking you getting the car of your dreams. You are not. I called and asked about a car advertised and when I traveled 100 miles to see it it was very different to the pictures. Many scratches and small dents and excessive wear. Not worth the trouble. You have been warned
Was looking to buy a car from this company and it was absolute shambles. Visited the site to speak to someone regarding a few cars we saw on their website. We got there and was told that the car was sold which is annoying. Why not remove from the website straight away? On arrival the approach from the guy was unprofessional for starters and seemed like he couldn’t care less. Eventually we found a car which WAS there and done a double check online to see if there was any hidden issues with the car. Which there was. The guy then told us that the car was totally fine and it was only due to the previous finance which would be removed once the car is transferred into the owners name. Fair enough. We began the process. Sent over the ID which was then wrong so the guy literally just ripped it and threw it in the bin. Considering that has personal information that is very unprofessional. It should be shredded. Anyway, Sent the deposit and was only given the previous MOT history of the car. No paper work, no signing of nothing which seemed a bit weird. Once the money was sent we was told we would be contacted the following day regarding the paper work etc. Someone had also assured us that we could get FREE delivery of the car. When mentioned to the sales person they said no way that’s not true… managed to speak to the person who made this statement and then told us that delivery would be fine AS LONG AS we left a good review on google 😂 The following day came and received no paper work or call from the company. We decided 2 days later that we had changed our mind and no long wanted that car. We made calls to the company requesting our refund which was promised within 48-72 hours. So we waited. 102 hours came and there was no sight of the money in the account. So I made a call to the company to ask where the money was and they said there was no refunded requested. At this point I was very frustrated as we had been waiting on the money for a deposit on another car (different company). I made several phone calls, seemed like they blocked my number when calling as it cut me off several times. Then when I finally got through to someone they where very rude and eventually hung up on me which annoyed me even more. On the 5th phone call we managed to speak to someone who actually was polite and was willing to help us. Eventually he said the refund would be in the bank 24 hours later from that phone call. (Bare in mind this was 7 days later) And thank god it was. From the second of arrival to the end i had a negative feeling about that place and turns out I was right. Avoid with all costs. PS, All the good reviews are fake.
GCS Car Sales Ltd is a used car dealership that is based in London. They stock a wide variety of different makes including Mercedes-Benz and Audi. You will find prestige and premium cars all with part exchange and finance options available.
B & J Car Sales previously used to trade from this address, however the owner of GCS Car Sales has sent us an email stating that the 2 businesses are not connected in any way.
If anyone has had an experience at this dealership then please leave a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
GCS Car Sales Ltd
610 Western Avenue
London
Greater London
W3 0TE
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