24 reviews from our car dealer reviews community
Leave a review for Geoff Cox Cars
Leave a review

24 reviews from our car dealer reviews community

Leave a review for Geoff Cox Cars
Leave a review
"To view cars made "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Made an appointment to view 2, cars, as it said on the website appointment only. Grace phoned a couple of days later that one of the cars had been sold. As i made a appointment thought I would be first in line to view as no other interest was said. So this dealership had under sold the car to someone else. Visited the dealership the day after i should have to have a look at the other vehicle. (thought if they can mess me around I'll go unannounced) got to look at the vehicle i was interested in without an appointment?????. it hadn't been cleaned inside or out and had not been serviced for 2 years. The other car i was interested in was still one the forecourt with price and key number in it.?????? The salesman said the car would get a engine oil and filter change.???? A car that had not been serviced for 2 years!!!!!. Just a bit of a joke. So walked away. BUYER'S BEWARE AND DO YOUR HOMEWORK.

"Poor Customer Service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had nothing but issues with Geoff Cox Cars, whilst purchasing I had to change my finance several times as they kept getting the figure wrong, at one point nearly an extra £1000 was added to my quote during the finance phase. I had to chase them frequently once paid to ensure they paid off the Part Ex finance from the previous car. During collection I noted a number of issues with the car, to which I was simply told there was nothing they could do, despite the fact we hadn't exchanged cars at that stage. Now I'm chasing the registration for my previous car as they have clearly not yet filled the paperwork they insisted I hand over to them during the purchase. Save yourself a headache, buy from somewhere else.

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"Rogue Traders"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used Mini from Geoff Cox Cars on 03/05/19 smelt smoke on test drive but they said it was just spilt oil from a CAT change. Drove 80 miles home. Two weeks and less than 200 mils later still smell smoke, took to a local garage who showed me soot on the turbo and oil on the injectors. Contacted Geoff Cox they came to collect the car and DROVE it back and it caught fire on the M1. Samuel Hall the general manager is incompetent beyond belief and they refuse to pay us back our £7500 so DO NOT BUY FROM THIS DEALERSHIP!

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+4 Found this review helpful
"Pleasant experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently traded in our Land Rover for a Range Rover Evoque. The experience with Geoff Cox Cars was very professional and hassle free. The salesman Mike Rawnsley did not play any "silly games" and was straightforward and efficient and offered us a fair price. We would be happy to recommend him to our friends

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+0 Found this review helpful

Mike Rawnsley from Geoff Cox Cars in response to Pleasant experience

Thank you very much for your feedback Kay, it was a pleasure dealing with you and your satisfaction is very important to us at Geoff Cox Automotive. We hope you enjoy your Range Rover Evoque it is a lovely example. Happy motoring and you know where to come next time you are in the market for a car. Kind regards, Mike

"Professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a second hand car from Geoff Cox Cars, all the staff were very helpful and professional.

"Great Service as Usual"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a new Subaru Outback in Aug 2016 from Geoff Cox Cars..........was introduced to the entire team at the time from Sean dealer principle and Sam on sales, Sharon on reception and Geoff Cox himself. The purchase was conducted in an excellent straightforward style...my every whim was attended to. At the time it harked back to the days when the customer was important to the business, it was clear that this well established family business did indeed value customer relationships. I recently had my car checked out by the service dept........i was introduced to the technician Alex who explained in full what was done to the car and his attention to detail , together with reassurance that the problem was sorted. My car was fully valeted inside and out..........Wish I would have dealt with this dealer years ago. Thank you.

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+0 Found this review helpful
"Great service from Mike "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We travelled over 90 miles to achieve excellent service from Mike. He restored our faith in the industry and sold us our new car too. Honest, reliable and friendly - a great trustworthy salesman and fellow Yorkshireman. Good price, quick and efficient exchange so we could be back on our way home. Highly recommend Geoff Cox car sales (family run business with Geoff in his 70s now, making daily appearances too). Thank you Mike for all your help.

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+1 Found this review helpful
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"Really quick!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with Geoff Cox Cars has been great! I bought a car from them in September which I spotted online and everything was sorted in a couple of days! The dealers were really helpful and friendly and up to now i have had no issues with it at all. I would happy recommend.

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"Bad aftercare"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW from here back in July. I have had some some issue which the car which were covered by the warranty but the dealer did not replace the faulty part, he only cleaned it which caused the issue to reoccur very quickly, Based on that i wouldn't recommend this dealership.

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"Happy Kia Buyer"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Kia Sorento from Geoff Cox Car Sales in July. The car was clean and in good shape and it's been fine, no issues at all. Its very good value for money and I am happy with it. The dealers have been quite helpful. I would recommend this dealership.

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Dealership Information

Geoff Cox Car Sales Ltd (Geoff Cox Cars) is an independent dealership that is based in Ripley. This is a retail car and motorhome centre, and they are area representatives for new Subaru cars and Adria Mobil luxury motorhomes.

Geoff Cox Cars appeared on a TV programmed named "Used Car Wars" which was on the free to air channel "Dave". This pitted Geoff Cox Cars against another dealership called Caralot (now closed) in attempt to get car buyers to part with their cash and make the most sales.

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Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1967

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.7 out of 5 stars — Rated Very Good
Excellent
14
Very Good
3
Average
0
Poor
2
Terrible
5

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  • Contact Information

    Address

    Geoff Cox Cars
    122 Derby Road
    Ripley
    Derbyshire
    DE5 8LG

    Get in touch

    01332 781562
    http://www.geoffcox.co.uk

    Opening times

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    Dealership Statistics

    70%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About Geoff Cox Cars

    Company Formed: 1967
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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