To start, when i bought this car the reviews for this place weren’t too bad but recently they seem to be going down and i completely agree. The FIRST EVENING i bought this car i arrived home (which is 2 and a half hours away for this dealership) the cars engine light turned on, there was a rattle coming from my suspension and the aircon they had said they fixed was not working. To be fair to them they did fix two of the problems under warranty but never once offered to come collect the car (which im told is standard for dealerships to do) and made me drive the two and a half hours back and forth multiple times and left me without a car for 3 weeks (which is basically a THIRD of my warranty wasted). Also, my roof got stuck open in a thunderstorm due to a problem i had brought up to them before that they did not fix and still have not fixed to this day (along with my aircon because a part has supposedly taken 4 months to come) this made my car soaked inside and almost broke the new radio i had put in a week prior. Towards the end of my warranty my fuel pump decided to also stop working which i did contact these people about and they told me id need to get my car recovered to them myself, i decided against this as i feel i have been completely messed about which ive been told by everyone ive told the story of this car to and i honestly never want to speak to them again. Since early october (2 months ago) i have not received any contact from them and every time i called they seemed annoyed and said they will contact me when parts have been delivered or any updates happened. Unfortunately this past week my car (that i bought 4 months ago) has completely given in and ive had to sell it for as much as i can get (half the price i bought it for). I need completely new electrics and everything inside the car is on its last legs because of these faults, luckily for glasshoughton car sales my car ran out of warranty 3 weeks ago so they didnt have to deal with it!! Just to add the fuel pump and electric/alternator problems have clearly been an issue before i was not told about as the recovery person and the mechanic i took my car to both said things were loose and it was clear it had been messed with previously. This just makes me feel completely deceived and taken advantage of as i am a very young girl who had no clue what i was doing, and no one can convince me that they had absolutely no clue the state that the car was in when they sold it to me. Please do not try to contact me unless you’re offering some compensation for this nightmare ive had to go through.

Sold me a car that needed a new engine costing over £4000! Once the car was sold they never replied to me AVOID

I would like to give zero star if i can. The car they sales is not up to standard. I bought a car in June 2024, but had to go back because of the problem in the car and ask to give me my money within a month because of the problem in the car but they give me almost £2500 less than that. Most of the car cost is almost £3000 more than the actual market price. They are not good company. Please do not buy car from here. There is problem in the car reg number MD15 FBA. Please do not buy that.

Excellent buying experience. These guys put their customer at the heart of everything they do. From the initial enquiry call through to the sale, nothing was too much bother. No pushy sales talk, genuine, honest advice and upfront talking is what sets them apart. These guys will go above and beyond no matter what vehicle you’re after. The cherry on top - I love my new wheels!!

Glasshouton Car Sales has been a major find and the best after sales warranty I have ever had in 55 years of driving.. The Bens are patient ,polite and extremely attentive and efficient and have very useful connections in the car industry. Nothing is too much trouble -sit back relax and enjoy the experience.

The lads here are amazing. Any problems and they're straight on it. Fair prices too

We have had 5 cars from here now and each and every one of them has been tip top. Ben & Ben can't be faulted in their no nonsense approach. No "Used car salesman" patter, just a good honest conversation. We tell them what we need and they recommend what's right for us and not once have they ever oversold us anything. I find it very surprising that there's any negative reviews on here, but some people just expect the earth. We don't even look at any other dealers now as we always know we'll be looked after when we go there.

Anyone looking for a car, under no circumstances consider Glasshouton car sales in the castleford area. Disregard any price they offer for part ex your current car, they will just offer you 20% less when you get to pick your car up. Unpleasant staff, bunch of chancers. If you’re a single woman going to look or pick up a car alone they will see you as vulnerable and their eyes will light up as they try to get as much cash out of you as possible. Avoid them like the plague

I have already left a review praising this company but they deserve another. Contacted Big Ben to say another problem with computer. Could not believe at first. Ben just said go and get a quote in Blackpool to sort out the problem then this will save you fuel not having to do a 200 mile return trip. Phoned back with a quote, no problem at all. Ben transferred money the very day, and ordered a fuel flap to be delivered to Blackpool. ANNE & MYSELF HAVE ONLY BEEN TREATED 100% PLUS BY EVERYONE IN THE COMPANY. THANK YOU ALL. BEST WISHES TO EVERYONE. REGARDS JOHN AND ANNE.

Absolutely the best trader I have experienced, low prices, great customer experience, staff and manager are highly recommend. Wonderful business model putting the customer first!! Very refreshing experience! Thanks guys! Matt.