I had been enquiring for some time about a transit custom double cab. I eventually received a quote after a week or two, whilst the salesman was away (which we were unaware of). This quote was a little higher than competitors, so I had left it for the time being. A few days ago I received emails regarding my situation and was I still interested and if not they would remove me from the system. I also received an email with a potential 30 or so % saving on the same vehicle. I called and was quoted £198 per month...fantastic, great saving! He insisted I give my postcode and bank details for verification for finance (to get ahead). But then looking at the quote sent by email it was £298 per month. No cheaper than the first quote supplied and now history on my credit file. I politely declined the offer and have now seemingly been removed from their system. Global Van Solutiions are timewasters.

WORST service i have ever experienced. I am not one to write reviews, but if i can help anyone avoid the nightmare i have had, taking the time to do this review is well worth it. My van had finally died on me and being self employed i desperately needed a new one as quick as possible, as everyday i was off the road i wasn't earning. The van i was after was a ford transit custom. I phoned around three companies, Global vans, Vanarama and vans direct. I decided to go with Global mainly because the salesmen on the end of the phone was so helpful, and i was told they have the van on the ground and ready to go. I was going away for a week the following week, so i needed to get the ball rolling before i left. I was told if i pay the deposit that day, sign the required forms via email, all the paperwork would be taken care of whist i was away and the van would be with me within 10/14 days.....perfect. I came back from holiday and no emails or paperwork. I gave them a few days and called them and they said "apologies its a problem our end. we will sort and and be in touch". One week later i had heard nothing, so called them again. I got told they needed my bank details again as they sent them over wrong and that was the hold up. Once done i was told they will be in touch, once again....nothing. This went on for 5 weeks with very little contact apart from the odd email saying they will be in touch. Towards the 4th and 5th week i was calling them 3 to 6 times a day with a promise of a call back to get this resolved, rarely did i get that call. Half the time i was getting through to someone who really didn't give a monkeys and once i was even told i was lying bout certain emails. At the end of the 5th week i decided enough is enough and i wished to cancel my policy and go elsewhere, they told me someone would be in touch to cancel......it took me a week to cancel my policy and they said i wouldn't be getting my deposit back. I was fuming and demanded i get my deposit back after being messed about so much. I got told i needed to speak to the manager. It took me another week after calling about 6 times a day to finally speak to the manager. I eventually got my deposit back 4 weeks after cancelling the policy. I have never experienced such a poor service in my life. If you are a self employed tradesmen like myself id urge you to go elsewhere. This has cost me a total of 7 weeks off work unpaid, and with a mortgage a lot of stress. I Decided to go with Vanarama after dealing with Global Van Solutions and i had a van in 2 weeks. The difference in efficiency was unbelievable."

Great communication and professional service from Global Van Solutions, will be back for my next van

Excellent service from stuart @ Global… Excellent service from stuart @ Global Vans Got exactly what I wanted. I bought a Navara very pleased

i will be honest, reading the reviews about Global Van Solutions worried me a lot initially, but when you read them i find people have more of a problem with the van companies than the actual business which i think is unfair really, and none of these reviews seem particularly honest as if they're getting robbed.After taking time and considering my choice i decided to give them a ring and i am so glad i did! Elliot answered all my questions and talked me through getting a van and i could not be happier, he communicated with me and didn't try to push anything or make me feel pressured into buying with him. Had an estimated time of 6 weeks but it arrived sooner than that which i was very pleased with as you can imagine. My best suggestion is to ignore the reviews and simply ask to speak to Elliot because you will not regret it at all! He also helped my dad buy a van and once again that was simple and straight forward, although he did convince him to go for an upgrade which is very impressive.

AVOID GLOBAL VAN SOLUTIONS AT ALL COSTS. Selected a Vivaro van for my business. Was told 2 weeks for delivery. Paid my deposit in good faith and waited. Chased company for info, found this very difficult, no return calls, no response to emails. Eventually after week 4 I'd had enough of the horrifically poor customer service and cancelled. Tried to get my £550 deposit back only to be told because I'm a limited business the same purchasing protection doesn't apply to me and no refund would be given. Daylight robbery. They should be ashamed, no morals. I paid £550 for their ineptitude. AVOID AVOID AVOID.

They took our money then upped the payments. We backed out as they are dishonest. They won't return our money

Offered me a Nissan NV200 and told me it was readily available, never asked for my full correct details as a normal company always does prior to submitting a finance request! and put incomplete details for a finance lease application which obviously got declined, then they tried to accuse me of not giving them my correct details, I was never given a chance or asked to submit any details!!! they then did a second submission with my given correct details and it got accepted! so they took my deposit, then they called me to say the van wasn't available and tried to offer me all sorts of smaller vans with much higher figures and end balloons, they even tried to pressure me in to buying a van by telling me its the last one left and we need to get it soon, I rejected and requested a refund which to be fair was given back, however the now I have an issue with my credit file as it now shows I have had credit refused and am now unable to obtain a van from other lenders which now means I will not be able to start working and will loose potential income... I am now in process of reporting this matter to the FCA as I was clearly misled and taken for a ride.

I had numerous conversations with SM from mid August about options for leasing or buying a pickup. I was shopping around and was made aware by SM and other dealers that the price would be going up by £850 at the end of the month. SM came with various options and I decided and agreed to buy a Mitsubishi from them before the price rise, all documents were duly signed and forwarded, deposit paid and I was assured that I would get confirmation of delivery in a few days. I heard nothing. I emailed to SM no response, emailed again and copied in the MD AH (who had emailed me when I agreed to buy looking for proof of ID) - I still heard nothing. I tried phoning, SM was unavailable, he would ring back, he didn't. I rang again SM would be in that afternoon and would ring back he didn't (beginning to see the pattern??) I rang again, he hadn't come in he would definitely call me in the morning, he didn't. Here we are a week on and I emailed to SM, AH, and sales Manager asking if anyone was able to give me an update on delivery. Got to speak to a sales manager MS who can now tell me that SM made a big mess of the finance agreement and the sale can't go through, the vehicle is now £850 more expensive and they can only lease one to me and sell it on to me after 2 years. I told him this wasn't acceptable, he would check with the very silent MD and see if there was something they could do - he thought there might be, he would ring me back by 3pm.Can you guess what happened?? Yes, no phone call. An email to say they can't do anything better than the lease I was offered and he'll email a cancellation form for my deposit. So I wonder the following: When did they realise the mistake? Why did I have to keep on hounding them to get told of this? If I hadn't, when would they have bothered to tell me? Why, if SM was unavailable to talk could no-one else bother to tell me what had happened? Why, if it's the MD who sent out asking for ID didn't he either realise the mess and rectify or inform me? (He is a very quiet man I believe) When am I going to get the magical cancellation form? The form for buying was produced as I spoke on the phone to Stuart, the cancellation form, it would appear, takes significantly longer to produce!! Received an email the next day from SM saying it was all his fault as he is inexperienced, so apparently it's ok to let inexperienced staff loose and completely mess up an order! Don't deal with these guys, their communication is non existent and they aren't interested once they have your deposit! A decent company would have owned up to their mistake right away and not just ignored the customer hoping they'd go away!