Let me start off that I bought a brand new vehicle from them. After about a month an issue occurred that had to do with the safety of the vehicle which made it dangerous to drive. I went into the dealer and they told me they would fix it. Car came back and fault was gone but reappeared after a day or two so I went back into the dealer and they told me that there are no technicians available and that they had no curtesy car for me and that I would have to leave the car there without a way to get to work. After threatening them with a complaint they took the car the next day and again seemed to have fixed the issue. The issue then came back again after a month. I returned to the dealer once again and they told me that the issue can't have possibly come back and questioned what I was telling them. They told me they can book me in 2 weeks from now and again no technicians are in and no curtesy car available. I decided to take my car to another Nissan dealership and they immediately booked me in and they were shocked that I had received that kind of treatment and Glyn Hopkins Nissan Milton Keynes. Avoid at all cost and the Service Manager is a rude woman who made me feel uncomfortable as my english isn't the best. Should be fired! I would give 0 stars if possible!!

This review is Bedford branch related. However I believe he covers MK also My wife and I have had the worst customer service. The service manager "David" was rude to myself and my wife. Laughed when I told him my wife needed her car back as she worked in a special needs school and then claimed he had a cold when I called him on it. I asked multiple times for his bosses phone number and he hung up the phone on me. My wife's first interaction with him left her scared and I had to go in and pick her car up for her. As long as they employ this man go elsewhere I am still waiting for a formal investigation but as David said on the call to me there was no issue with his behaviour and it was my wife rather than him and has still not fully apologozed to me or the woman he intimidated. This man has been with the business for a month, either he needs to go on a course to deal with the public or removed. I guarantee this will happen again. I have raised a formal complaint which I am still waiting on hearing back on.

Do not use Glyn Hopkins Nissan the service department or lack of service is dreadful.. the so called Service Manager is a joke and her customer service skills need addressing. I have been left with a 2 year old care, under warranty which they have half completed and won't complete the rest.. its appalling and the way I have been emailed/ tone/ derograty is completely shocking.

Booked my car in for a repair and on both occasions they phoned at the last minute cancelling the appointment claiming that the parts had not arrived

Do not use this bunch of jokers.. Glyn Hopkin MK is a complete waste of time. I have a mobility motor with them, an MK and the radio, the information unit has been packed up and the 1st available appointment to look at it is 18th August to even look at it . They never answer their phone and tried to rip me off myself and Motobility last service sent me an invoice for £700 pounds to do discs and pads but as soon as they found out it was a Motobility car they said the work didn't need doing .(funny that ) I was going to upgrade with them on Motability this year for an MG hs or a Nissan but now I wouldn't even but a pen from them. Their loss and I will post this all over Facebook and trip advisor! Crooks with no after-service once you have your car!

Collected my new Nissan Qasgqai on Monday 23-08-2021, truly amazing car, so happy with it, the salesman James Baker was brilliant from start to finish, really helpful and professional, thank you very much James you were and are second to none.

Do not take your car for a re-gas to Glyn Hopkins of Milton Keynes. They ripped me off by replacing parts that didn’t need replacing. I had taken my Nissan Juke to Glyn Hopkins as the air conditioning was not working and I presumed it needed a top up. The car was re-gassed and when I picked the car up after 2 hours the same day the air-conditioning was not working. After reporting this to Glyn Hopkins I was informed that the condenser was in poor condition and 1 fin was broken and that it needs to be replaced. There was no mention of any leaks from condenser. I took the car back for the condenser to be replaced and paid the invoice. They were going to charge me £491.90 but after complaining about the £75 top up I had paid for they charged me £327.00 which I paid under protest. I had asked them to keep the condenser for me to inspect. After 2 days the air-conditioning was not working again and when I took the car back, I was told that the compressor and hoses needed to be replaced. I said to the service representative that if the condenser was not leaking (it was in poor condition) it should not have been replaced and I should not have been charged for it. They ignored my comments. I took my car in to the garage and the compressor and pipes were replaced and under protest I paid a further £489.59. I was handed the condenser that they said had been replaced and I informed them that this is not the condenser from my car. I showed them the photographs that were taken when the part was on the car and asked them why they are trying to tell me this was replaced on my car. The condenser that I was given was in reasonable condition but had a leak in the bottom left hand corner. I am also of the opinion that the compressor was not leaking and that the leak was possibly from a pipe as I was not given the compressor for me to get checked independently by a motor engineer. I was told that the compressor will be sent to Nissan as they made a goodwill contribution towards the cost of the item. I am still waiting for Glyn Hopkin complaints team to get back to me.