AVOID AT ALL COSTS This is the third year in a row they've told me the front two tyres on my low-mileage Juke needed replacing as an advisory. In preparation for this year's service & MOT, I visited a local, independent, garage first, as I felt sure Glyn Hopkin would insist on replacing the tyres this time. To quote the independent garage "I'd be robbing you if I took your money for those tyres!" and today, sure enough, another advisory from Glyn Hopkin, along with a whole host of other items I was told needed my "immediate attention" - none of which would cause an MOT fail though - fortunately I knew this and therefore declined to pay the £1400+ they were trying to get me to pay for my Juke that has done just 19k miles! I can only imagine how many unwitting customers fall for these disgraceful sales tactics. I should also point out this cost is in addition to the £40 per month I pay them for a service plan. As per the paperwork, I was booked in to arrive between 0800-1030, however their own website, along with Google Maps ("confirmed by business 7 weeks ago") stated that they did not open until 0830, therefore we arrived at dead on 0830 - only to be told we were late and they were open from 0730! We told them that this is because their website shows the wrong information, but received no apology and were in fact told it meant our vehicle would take longer. We took a taxi to get breakfast and were surprised to get an email just an hour later. When we arrived back at Glyn Hopkin and received our paperwork, we could see that for some reason they had carried out a minor service instead of the major service that was due - and that I had paid for as part of my service plan! They took my vehicle back in to do the bits they missed, which took about another half an hour, and the service book has "minor" crossed out with "major" written next to it - LOL anyone could have done this, I had to insist on them providing a document as evidence that they actually carried out a major service. What they actually did to my vehicle - who knows, but they certainly didn't valet it. Will be cancelling my service plan and the local independent garage will get my future business. Was in the market for a new Ariya too, however this experience has put me off buying Nissan as we wouldn't want to deal with Glyn Hopkin again. A LOT more attention to detail is needed from staff who seemed more interested in giggling and flirting amongst themselves than paying attention to their many unhappy customers (one poor chap stormed out while we were there) but perhaps they are not paid enough to care - someone is certainly raking in the £ though! Please don't bother with the generic & disingenuous copy/paste response that the many other 1 star reviewers have received - I won't be wasting any more of my time reading it.

Let me start off that I bought a brand new vehicle from them. After about a month an issue occurred that had to do with the safety of the vehicle which made it dangerous to drive. I went into the dealer and they told me they would fix it. Car came back and fault was gone but reappeared after a day or two so I went back into the dealer and they told me that there are no technicians available and that they had no curtesy car for me and that I would have to leave the car there without a way to get to work. After threatening them with a complaint they took the car the next day and again seemed to have fixed the issue. The issue then came back again after a month. I returned to the dealer once again and they told me that the issue can't have possibly come back and questioned what I was telling them. They told me they can book me in 2 weeks from now and again no technicians are in and no curtesy car available. I decided to take my car to another Nissan dealership and they immediately booked me in and they were shocked that I had received that kind of treatment and Glyn Hopkins Nissan Milton Keynes. Avoid at all cost and the Service Manager is a rude woman who made me feel uncomfortable as my english isn't the best. Should be fired! I would give 0 stars if possible!!

This review is Bedford branch related. However I believe he covers MK also My wife and I have had the worst customer service. The service manager "David" was rude to myself and my wife. Laughed when I told him my wife needed her car back as she worked in a special needs school and then claimed he had a cold when I called him on it. I asked multiple times for his bosses phone number and he hung up the phone on me. My wife's first interaction with him left her scared and I had to go in and pick her car up for her. As long as they employ this man go elsewhere I am still waiting for a formal investigation but as David said on the call to me there was no issue with his behaviour and it was my wife rather than him and has still not fully apologozed to me or the woman he intimidated. This man has been with the business for a month, either he needs to go on a course to deal with the public or removed. I guarantee this will happen again. I have raised a formal complaint which I am still waiting on hearing back on.

Do not use Glyn Hopkins Nissan the service department or lack of service is dreadful.. the so called Service Manager is a joke and her customer service skills need addressing. I have been left with a 2 year old care, under warranty which they have half completed and won't complete the rest.. its appalling and the way I have been emailed/ tone/ derograty is completely shocking.

Booked my car in for a repair and on both occasions they phoned at the last minute cancelling the appointment claiming that the parts had not arrived

Do not use this bunch of jokers.. Glyn Hopkin MK is a complete waste of time. I have a mobility motor with them, an MK and the radio, the information unit has been packed up and the 1st available appointment to look at it is 18th August to even look at it . They never answer their phone and tried to rip me off myself and Motobility last service sent me an invoice for £700 pounds to do discs and pads but as soon as they found out it was a Motobility car they said the work didn't need doing .(funny that ) I was going to upgrade with them on Motability this year for an MG hs or a Nissan but now I wouldn't even but a pen from them. Their loss and I will post this all over Facebook and trip advisor! Crooks with no after-service once you have your car!

Collected my new Nissan Qasgqai on Monday 23-08-2021, truly amazing car, so happy with it, the salesman James Baker was brilliant from start to finish, really helpful and professional, thank you very much James you were and are second to none.

Do not take your car for a re-gas to Glyn Hopkins of Milton Keynes. They ripped me off by replacing parts that didn’t need replacing. I had taken my Nissan Juke to Glyn Hopkins as the air conditioning was not working and I presumed it needed a top up. The car was re-gassed and when I picked the car up after 2 hours the same day the air-conditioning was not working. After reporting this to Glyn Hopkins I was informed that the condenser was in poor condition and 1 fin was broken and that it needs to be replaced. There was no mention of any leaks from condenser. I took the car back for the condenser to be replaced and paid the invoice. They were going to charge me £491.90 but after complaining about the £75 top up I had paid for they charged me £327.00 which I paid under protest. I had asked them to keep the condenser for me to inspect. After 2 days the air-conditioning was not working again and when I took the car back, I was told that the compressor and hoses needed to be replaced. I said to the service representative that if the condenser was not leaking (it was in poor condition) it should not have been replaced and I should not have been charged for it. They ignored my comments. I took my car in to the garage and the compressor and pipes were replaced and under protest I paid a further £489.59. I was handed the condenser that they said had been replaced and I informed them that this is not the condenser from my car. I showed them the photographs that were taken when the part was on the car and asked them why they are trying to tell me this was replaced on my car. The condenser that I was given was in reasonable condition but had a leak in the bottom left hand corner. I am also of the opinion that the compressor was not leaking and that the leak was possibly from a pipe as I was not given the compressor for me to get checked independently by a motor engineer. I was told that the compressor will be sent to Nissan as they made a goodwill contribution towards the cost of the item. I am still waiting for Glyn Hopkin complaints team to get back to me.