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I recently bought a Renault Captur at your St Albans branch. from the moment I entered to showrooms I felt comfortable and not pressurised.. I was approached by Niz Khan who listened to what I was looking for; the next day he rang me and said he had something I might be interested in. when the car arrived at the branch I saw and said that I would have it. Niz Khan then arranged the finance and all the necessary details and the sale went ahead very smoothly .I am very satisfied with the car and more than happy with the way I was treated throughout. Derek Rapp
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Following a "blow out" on my new duster I called the much acclaimed Dacia roadside assistance to be told cover does not cover wheel change or tyre damage and I had to pay a 150.00 call out fee. I called in to GLYN HOPKIN ST ALBANS {supplying dealer} spoke to salesman explained what had happened who advised no that's no right wheel change is covered and i need to speak to sales manger Ryan but he is in meeting, I waited. Spoke to Ryan who advised that is not right wheel change and tyre damage is covered and he is to contact Dacia Assistance that afternoon and will either call me or send email, i heard nothing as usual. I have four vehicles form this dealer including three Dacia's but there will not be a fourth. Dealer all over you when you want to buy a car but aftersales is non existent. I am still a customer after I have picked up my new car.
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Nordell was very polite, patient and helpful when my Renault Zoe E40 electric car broke down. Kudos for excellent customer service skills and a real gentleman. Thank you! Lucian
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After paying a £500 deposit for a car that I then decided not to buy. It took them over 6 weeks to refund my £500 back. It wasn’t until I lodged a complaint with their main office that I actually received a phone call from them. This was after weeks of emails and calls to one of their salesmen. Very pleased that I did not buy a car from them in the end.
They let me drive away without an MOT or service. They still owe me £1000 which I'm having to phone up and chase without any response. Very unhappy.
Helpful and efficient service. Niz is a credit to Glyn Hopkin in St Albans, very friendly and helpful and did everything he said he would.
Great service by Niz Khan at Glyn Hopkin in St Albans- professional and helpful. Got me a great deal!
Glyn Hopkin Renault and Dacia St Albans is an Franchise dealership that is based in St Albans. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Glyn Hopkin Renault and Dacia St Albans
Lyon Way
St Albans
Hertfordshire
AL4 0QU
01727 818040
https://www.glynhopkin.com/renault/our-locations/renault-st-albans/
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