Car Dealer Reviews is an
official partner of Auto Trader
What a shambles. Entered into a finance contract to buy a fiesta. Ford Basingstoke salesman Steve Bartlett arranged an appointment for us to view the car. Drove from Bicester (1 hour 20 mins drive) Arrived to our booked appointment on the Sunday to find the car locked shut in the workshop with no keys available to unlock it. No test drive, no way to view the inside. Plus, the car was in awful condition. Paint damage on the front bumper, 1 curbed alloys, 2 front tyres were not legal (under 1.6mm tread). What a needless waste of everyone's time. We walked away. Hugely unprofessional. Embarrassing. Avoid.
Reviewer has confirmed their email address
Car problems where not solved….Girl in servicing needs manners and people skills.No manager on duty…..
I recently bought a Ford Fiesta from Think Ford at Basingstoke, the sales executive Sean Casey was most helpful, kind and very polite.Nothing was to much trouble and he explained all of my options very well. I would certainly recommend going there to buy a car, this is the third vehicle we have bought from them and had no problems at all. Keep up the good work Think Ford and many thanks Sean for all of your help.
Reviewer has confirmed their email address
Very efficient and helpful service. Thank you.
Reviewer has confirmed their email address
Car was given to Ford in January. It is now April and I have still not had my car back. Whenever I call up the initial secretary picks up straight away. Yet when I get transferred to the bodyshop they never pick up. In the last 15 attempts at calling them, they have not picked up once. I have only managed to get through around 4 to 5 times in the 3 months they have had my car. They keep delaying and delaying when the car would be ready. When ever I ask they say they are waiting for a lower support for the front bumper for my Toyota they are fixing. I asked Toyota and they say the part has been in the UK for ages and can be delivered in 2 days so they have obviously been lying. The Courtesy car they provided was a tiny 1.0 Toyota Aygo. I gave them a 50k car and they give me that. I don't expect like for like but the lowest spec and cheapest car they could find is insulting. Just want my car fixed. 3 months is appalling which very little update. Have been speaking mainly to Anita Smith there who is useless. Supposed to email me Back on Friday to confirm a part has arrived. It is the following Monday and have only just now received a reply saying that the part hasn't turned up. The same part I confirmed with Toyota is a 2 day in stock part.
Reviewer has confirmed their email address
Very disappointed waiting over 2h for changing oil where has been informed that services not will take a more than 1h from 7:50 till 10 nothing's has been done... Staff hasn't informed me at all what happen with wife car. No face covering and social distancing due to pandemic restriction. Customer services not deserved even 1 star from out five. Staff are very usless and rude. They not care about customers... Ford Basingstoke never again ...
From start to finish I never felt under pressure with the hard sale that you would normally would get somewhere else. Everything felt at ease and friendly, which is a warm welcome these days. So well done to the salesman. A very happy customer who chose the right garage and where they do all the hard work for you.
Reviewer has confirmed their email address
Purchased a new fiesta just before Christmas. Both Sales Execs we dealt with were very helpful and pleasant. A very enjoyable and positive experience
Reviewer has confirmed their email address
Not only did I get a great deal that I could afford but the processing of the deal was done so smoothly and with minimal efforts from my side. The same afternoon I was contacted and advised that everything was approved. I then asked for a huge favour, if I could get the vehicle delivered the next day! Guess what? They were amazing! I got the car the next day and I could surprise my husband with this awesome gift. I would highly recommend them - Naomi
Reviewer has confirmed their email address
Where do I start. The staff at Think Ford Basingstoke are rude, they lie to you, say they have contacted you when they havent to make themselves look good online. Stay well away from this dealership and look elsewhere.
Think Ford Basingstoke is an Franchise dealership that is based in Basingstoke. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Think Ford Basingstoke
Aldermaston Road
Basingstoke
Hampshire
RG21 6YL
01256 442109
https://www.baronsgroup.co.uk/ford/locations/think-ford-basingstoke
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Think Ford Basingstoke, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
