Awful service stay away from this dealership! My car went in for a repair and had to be towed back the day I got it back it was in a worse state than when it first went in they didn't even test drive it before giving it back to me and then refused to deliver the car to me especially considering the massive inconvenience they cause until i escalated to their CEO and MD. I have 5 messages for the branch partner to call me back so I can complain and I'm still waiting!!

Jaguar recall said a part needed to be fitted. Standard part, should take no more than an hour in one visit. Despite confirming on the phone that it would take "about an hour and a half", on arrival they said it required two visits - both of two hour and I needed to return the following day. They said this was an instruction from Jaguar! I suspected that they had just forgotten to order the parts so I called Jaguar who confirmed again that this should be done in one visit and the garage could have ordered the part in advance. Clearly, they just forgot to oreder the part and gave me a pack of lies. No appology, just a white face when I suggested we call Jaguar from the showroom. Why was I so annoyed with them? Well, it's happened before, not once but twice.

Grange Motors in Welwyn are probably the worst dealership in the UK! Having owned many brands of car, Porsche, Bentley, BMW, Ferrari, even a TVR, I have never seen incompetence and belligerence at this level, constant poor service, problems with the car from new etc. Final straw when my wife had a 2nd yr service on her £100k RRsport autobiography and a trained technician(get your money back) left the fuel pipe off. When my wife arrived at school with the children, she and my children were quickly evacuated from the car by teachers and parents, with the fire brigade being called. The school left with a mess, my wife and children shocked and scared, now without a car for the day. The garage admitted negligence, cleaned the car (As AA refitted the pipe) kept it all day and returned it without even refilling lost fuel. No apology from a Manager, director, CEO! I run a network of over 150 businesses, £2bn of turnover and the ineptness of their C-Suite is shown by their inability to pick up the phone. Absolutely shocking, I now have a car my wife won't drive. I'm sure this will roll on, as I won't be stepping back and Grange Motors Welwyn, at the moment, don't care...