I am extremely disappointed with the service I've received from VW. My experience has been a series of frustrating events that have left me questioning the quality and customer service of this dealership. It all started when I initially enquired about a car on the 9th of July, 2024. Upon seeing it in person, the car was in such poor condition that it looked like it had been chewed up and spat out from the inside. This wasted my time, and I had to order another vehicle. After proceeding with the purchase of a different vehicle and finalizing all finances on the 11th of July, I had to wait another five full days while the so-called “Checks” and MOT were done. When I finally collected the vehicle on the 16th of July, I discovered the door trim and drop glass were damaged. I raised this issue with the manager, Mark Thompson, who spoke with the initial sales executive, John Mallon. They assured me that a new drop glass and door trim would be ordered on the 18th of July. Despite being told that the parts would arrive in 7-10 days, I had to wait a full two weeks. When I dropped the car off to VW today, I was informed by John Mallon that the drop glass was wrong, and now I have to wait another 7-10 days for the correct part to arrive. Adding insult to injury, I recently had a Selector Lever Warning Light come on and booked the car in for investigation. I specifically requested—four times—not to get the car dirty as I had just paid nearly £200 to have it detailed. When I picked up the car, it had white marks all over it. After sending pictures to the aftersales guy, Ryan Dickinson, he brushed it off, saying they were just watermarks. However, after trying to wipe them off, I was left with a greasy film all over the car. Throughout this entire ordeal, the sales team blames the service department, and the service department blames the sales team. It’s a constant cycle of passing the buck, and it’s incredibly frustrating. My car has been back to the dealership a good 8 times, and although they have eventually fixed all the issues, dealing with them has been an absolute nightmare. The lack of attention to detail, poor communication, and disregard for customer requests are unacceptable, especially after spending over £18,000 on a vehicle. I expected much better from VW, and I am deeply disappointed. I would not recommend this dealership to anyone and strongly advise you to take your business elsewhere if you want a hassle-free experience.

We bought our car with Brendan, when we went to pick it up he was very friendly and professional he also went through everything with us before we left

My sons car went in as a carpet was wet and we thought there was a leak. They made him sign to say the work would cost up to £375. When we went to collect the car after assessment, they told us a seal needed replacing and we had to pay £90 for the assessment before they would let us have the car back, and then book it in for having the work done, a further £270 just to change a seal. I protested and was told that everyone charges for you to check the car. We could not have the car back until I paid the £90. DON'T HAVE WORK DONE HERE !

I recently visited VW Bolton to see their range of new vehicles. The salesperson, David, was polite, informative, and was able to show me which car best suited my needs. He obviously knew his job and the vehicles very well. He didn’t rush me and helped me feel my custom was important even though I won’t be buying a car for a few weeks. I will definitely go back and buy the car from Inchcape and will be asking for him.

I recently purchased a car from Inchcape used car centre Bolton and the service I received was nothing less than superb. Absolutely no fuss from start to finish and I couldn't be happier with the car! To say car shopping is difficult is an understatement as it lies within such a vast market and having a dedicated, trustworthy and reliable salesman is priceless. I would like to personally thank Jon for making what should be a stressful ordeal such a breeze, nothing was to much trouble and Jon kept us informed every step of the way. Rest be assured that you will be highly recommended to friends and family - thanks again.

Just bought new car from VW Bolton, a little unsure due to not being able to visit, however I was put at ease by Martin. I was offered lots of advice and videos, I was constantly updated with progress. And found the process very easy to complete.. I be had follow up emails to ensure I am happy with the new car. Fantastic service!

Not only was I allowed to test drive a car that I was interested in. But I went through the whole process of purchasing the car. I live 2 hours away from the dealership so when I got the phone call to go collect the car I set straight off. Only to receive a call an hour into my drive telling me to turn round and go home as they couldn’t sell me the car due to it being UNSAFE to be driven on the road due to chassis damage...this is a car I had already driven on the roads to test drive it. Not only that but I have had to be the one contacting them to rectify the situation. Very little responsibility taken.

Thank You Gareth Wilshaw of Volkswagen Bolton, i am a motabillity customer i needed lots of help with my car choice Gareth went over and above to get me sorted and back on the road my car is my lifeline ,am happy customer thanks to Gareth.

DO NOT BUY A CAR FROM INCHCAPE VOLKSWAGEN BOLTON WHO DO NOT CARE BOLTON BRANCH NEW CAR SALES JOHNNY. just spoke to there new sales manager Johnny he is so rude told me I cant get a call back and later in the call says its him who will decide if i get a call back. think Johnny on a power trip. I hope the call gets listened to by people from head office. I called to ask about a mobility car so he picks up loads noise in back ground introduce himself I tell him why I calling then he says so how can I help you again. I have already told the guy looks like they do not care about there customers. then I tell him I want to speak to someone else he says there no one else but you can here him mumble to someone so rude. he keeps saying he the new sales manager like he gonna intimidate you. then at the end you hear him say something else as I put the call down. think about it mobility is for people who are disabled then he says to me can you get mobility not telling me the in and outs of what involved like I asked. GUYS DO NOT BY A CAR FROM PEOPLE WHO DONT CARE.