Trying to contact the sales person from months regarding the recent car purchase, no one return the call. Very bad customer service

Spend 2 weeks to get nothing from them , some people were helpful but other changing their mind constantly, over priced vehicle by miles Was keep on buying but not for the price they asking

Had a great experience at Inchcape VW in Romford.

Bought a vw golf from inchcape vw in romford, part exchanged for Skoda rapid. They misplaced my documents and would not return calls. Worst after sales! Steer clear of these amateur. Issue still ongoing after 6 months with dvla in regards to ownership of old vehicle. Have had debt collection agency asking for a fine for late payment on road tax for a vehicle I no longer own!

Please be very careful with this dealership Volkswagen Romford, the sales people have not got a clue. They will promise something, and when comes down to it, they will not remember and deny. I found them unprofessional and found their tone rude and disrespectful, will be nice at first, but once you've committed to something that's when their true colours will come out. Initially I offered my car in part ex, so I agreed for a new car with part ex price agreed and put the order in, the day I went to pick up, they had no recollection of part ex and offered me much less for my car then the day I put the order in, because I had already gave deposit, I had no choice but to agree and tell you the truth they confused and baffled me a bit with their scripted sales. I did complain on the day to the sales person about the part ex,that the error is from their end (this was a different person dealing with me from the initial point of contact and day of order) she went missing for a while to go and speak to the manager ( gave me the impression she did not even speak to the manager) and came back with an answer NO. And when I was about to drive off, part of the deal was full tank off fuel, they even try to have me on that, had to call her back to remind her of the deal. Waited another 1hour for her to deal with this. When I got home I looked carefully at the sums and was overcharged on my Credit Card of the remaining balance that I paid, unbelievable cheats. A week later I was in contact with the general manager. Right wrongen, did not want to reply to me via email. I had to get VW head office involved that's when he started to reply via email, he even told them he had spoke to me about this on the phone and has cleared everything with me, clearly lying . I finally got a refund on the overcharged payment on my card, thanks to involving VW head office. But he did not accept the part ex mess up Instead offered me a free car wash, as if I would want to go back to these dodgy dealers. So I took a hit on that, even though clearly it was a salesperson error of not logging the part ex deal down on the system and overcharging on the deal, clearly the overcharging shows how much error the salesperson had done. BEWARE of these right cheats, try some other dealer, and actually I've lost trust in VW, will be changing to some other make soon, was sold the dodgy 1.4tsi engined car, drinks more than a bmw M5. Forgot to mention VW head office have just a limited control over these dealerships, if the dealership does you over big time the head office cannot really do much, this is what the head office told me.